General Information


Job Description FINANCIAL SVC ANL 3 Working Title Member Services Manager
Job Code 004628 Grade 21
Department Name Recreation/Student Rec Center - D01117 Department Head Lindy Fenex
Supervisor Rochelle Pinkney Effective Date 05/14/2023
Position(s) Directly Supervised
Job Code Title FTE
004922 STDT 1 17.15
004723 BLANK AST 2 1.0

Generic Scope
Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.

Custom Scope
Uses skills as a seasoned, experienced financial service professional with a full understanding of industry practices and organizational policies and procedures. Resolves a wide range of issues. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

Department Custom Scope
Under the general direction of the Associate Director of Business Services, the incumbent is independently responsible for the membership services function which includes access control, cashiering, membership registrations, staff management, and service, activity class registrations, equipment checkout, point of sale operations, and retail operations for the Recreation Department. Incumbent will provide analytical, administrative, and accounting support to the department and it's sub-areas. The Membership Service Manager will be responsible for running various weekly and monthly reports, managing membership policies and procedures, researching and resolving payment discrepancies, and providing support to staff while remaining compliant with departmental and campus policies and procedures.

Education & Experience Requirements

Education Requirements
Degree Requirement
Bachelor's degree in related area and/or equivalent experience/training. Required

Experience Requirements
Experience Requirement
4 - 7 years of related experience. Required
Minimum of 3 years experience in financial analysis. Required
Minimum of 2 years supervisory experience. Preferred
Experience managing PCI Compliance. Preferred

License Requirements

Certification Requirements
Certification Requirement

Educational Condition Requirements
Condition Requirement

Key Responsibilities

Description % Time
Applies financial services concepts (i.e., accounting, accounts receivable, accounts payable, purchasing, collections and billing), to resolve issues, and prepare business process procedures and policy recommendations.
  • Establishes membership types and manages membership assignments and eligibility in Recreation management system (Fusion).
15
May act as team leader for support staff.
  • Hire, train, supervise, evaluate, and develop Membership Services Assistant and approximately 20 student staff.
15
Provides analyses for complex summaries and proposals relative to a diverse range of topics to include new financial procedures and/or services, changes in legal regulations, tax implications, etc.
  • Manages Recreation's ProShop retail operations to include product sourcing, managing inventory, and based on analysis determines product selection. Manages quarterly locker rental program.
10
Provides guidance to less experienced team members on financial processing functions which may include accounts payable, accounts receivable, purchasing, recharge billing, travel/entertainment, gift accounting, cashiering and collections.
  • Serves as the departments subject matter expert on Fusion (Recreation's management system), providing training and support to other staff. Also provide training and support in the areas of cashiering and collections compliance and protocols.
10
Applies a wide variety of internal and external policies and regulations to address a range of issues such as regulatory compliance, tax implications, recovery of cash, risk management, and the organized implementation of a diverse range of financial services for students and departments.
  • Resolve membership and payment discrepancies. Processes payment refunds and inter-campus recharge and payroll deduction payments. Manages departmental PCI Compliance.
10
Responsible for providing reports and analyses for varied and complex budgetary, financial and resource projects.
5
Assesses and recommends to management changes as needed to ensure financial processes maintain compliance with federal and state requirements and internal financial/audit policies.
5
Recommends and implements quality customer service standards and procedures to affect various constituencies, including internal department, students and external vendors.
  • Responsible for the research, development, and implementation of all policies and procedures necessary to efficiently manage the membership services, access control, class registrations, retail operations, and equipment checkout programs following the UC and departmental regulations and guidelines.
5
Documents procedures for financial activities.
5
Interprets related policies and advises customers accordingly.
5
Helps train staff and creates effective teamwork environment.
5
Participates in moderately complex audits of processes and recommends changes to processes. Ensures that the appropriate internal controls are addressed, maintained and strengthened to protect University resources.
5
Other duties as assigned.
5

Knowledge, Skills & Abilities

Knowledge/Skill/Ability Requirement
Ability to function effectively as a member of a team. Required
Thorough knowledge of financial data management and reporting systems. Required
Thorough knowledge and understanding of internal control practices and their impact on protecting University resources. Required
Leadership skills to provide guidance, coaching and mentoring to professional and support staff. Required
Ability to adapt to changing priorities. Required
Strong interpersonal skills, analytical skills, service orientation, active listening, critical thinking, attention to detail, ability to multi-task in a high volume environment, organizational skills, effective verbal and written communication skills, sound judgment and decision making; ability to develop original ideas to solve problems. Required
Strong proficiency in the use of spreadsheet and database software. Required
Thorough knowledge of financial processes, policies and procedures. Required

Special Requirements & Conditions
Special Condition Requirement
Must pass a background check. Required

Other Special Requirements & Conditions

Level of Supervision Received
General Supervision

Environment

Working Environment
Campus

Other Requirements

Items Used
  • Standard Office Equipment

Physical Requirements
  • Bend : Occasionally
  • Sit : Constantly
  • Squat : N/A
  • Stand : Occasionally
  • Crawl : N/A
  • Walk : Occasionally
  • Climb : N/A

Mental Requirements
  • Read/Comprehend : Frequently
  • Write : Frequently
  • Perform Calculations : Constantly
  • Communicate Orally : Constantly
  • Reason & Analyze : Constantly

Environmental Requirements
  • Is exposed to excessive noise : No
  • Is around moving machinery : No
  • Is exposed to marked changes in temperature and/or humidity : No
  • Drives motorized equipment : No
  • Works in confined quarters : No
  • Dust : No
  • Fumes : No

Critical Position

Is Critical Position: Yes

More Information

General Campus Information

University of California, Riverside
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Riverside, CA 92521
Tel: (951) 827-1012

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Department Information

Human Resources
1160 University Ave.
Riverside, CA 92521

Fax: (951) 827-6493
E-mail: jobshelp@ucr.edu

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