General Information
| Job Description | ADMISSIONS RECRMT SPEC 2 | Working Title | Enrollment Advisor (Remote/Hybrid) |
|---|---|---|---|
| Job Code | 004508 | Grade | 19 |
| Department Name | Student Success - D01070 | Department Head | Kevin Vaughn |
| Supervisor | Jason Daily | Effective Date |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. |
Custom Scope
| Applies skills as a recruitment and/or admissions professional, provides substantive information on student programs for the organization or in college/school/department. Performs recruitment activities. Evaluates and makes determinations regarding applications for admission using established guidelines. |
Department Custom Scope
| The Enrollment Advisor is responsible for responding to student inquiries with a high level of student service and converting the inquiry into an application. They will serve as a contact for both prospective and current UCR University Extension students who have applied, are currently in study, and/or who have questions regarding programs and enrollment processes. They will identify students? learning needs and goals and enthusiastically articulate program details. They will engage, advise, and guide students through inbound/outbound calls, email, virtual meetings, and live chat while maintaining consistent documentation and updates of student contacts and interactions within the CRM system. They will regularly collaborate with other University Extension and UCR units to ensure a seamless enrollment process, mitigate concerns, and monitor student progress. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
| Advanced degree in related area and/or equivalent experience/training. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|---|
| 2 - 4 years of related experience. | Required |
| Demonstrated work experience in professional, continuing and online education | Preferred |
| Demonstrated work experience in recruitment and admissions in higher education | Preferred |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Responds to inquiries from prospective students regarding entrance requirements, application procedures, financial aid availability, housing alternatives, etc.
|
25 |
Provides information about higher education generally and UC specifically one-on-one and to groups.
|
20 |
| Provides substantive information on admissions requirements, school/college programs and curricula, financial aid, housing, and career opportunities. | 15 |
Exercises professional judgment in reviewing, evaluating, and recommending applicants for admission using established guidelines.
|
10 |
| Engages with current CRM and other technology that support recruitment strategies. Actively recommends ideas and process improvements. | 10 |
| Serves as liaison between students, parents, college/universities, community agencies, and UC college/school/department. | 5 |
| Consults with experienced level staff or faculty when reviewing more complex applications. | 5 |
Performs recruitment activities, including writing or editing materials, and representing the school/college/department at admissions events and other forums.
|
5 |
Under direction and guidance, implements aspects of events to enhance recruitment and yield.
|
5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Working knowledge of admissions requirements for campus/school/college. | Required |
| Knowledge and experience working with a diverse student population. | Required |
| Ability to maintain cooperative relationships with schools, universities, community organizations and other institutions. | Required |
| Ability to communicate effectively orally and in writing. | Required |
| Ability to learn, interpret, apply and clearly explain a variety of policies and procedures. | Required |
| Skill in listening, anticipating and responding to the needs of prospective and current students and clients in order to achieve excellence in service measured by outcomes | Required |
| Skill in analyzing information, problems, practices and procedures to identify relevant concerns and patterns and to formulate logical conclusions | Required |
| Working knowledge of UC, and the ability to interpret policies and procedures to prospective applicants and the public. | Preferred |
| Working knowledge of academic programs, including curricula, admissions requirements, and financial aid programs at UC. | Preferred |
| Knowledge of Salesforce and/or DestinyOne | Preferred |
| Bilingual Spanish/English | Preferred |
| Knowledge Student and Exchange Visitor Program (SEVP) advising regulations | Preferred |
| Knowledge of California Teaching Credentials | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|
Other Special Requirements & Conditions
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Level of Supervision Received
| Supervision |
Environment
Working Environment
| Hybrid remote postion. Employee required to work on-site for student or program support as needed. |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |