UCR Jobs

General Information

Job Description	ADMISSIONS RECRMT SPEC 3	Working Title	Senior Enrollment Advisor (Remote/Hybrid)
Job Code	004509	Grade	20
Department Name	Student Success - D01070	Department Head	Kevin Vaughn
Supervisor	Jason Daily	Effective Date

Position(s) Directly Supervised

Job Code	Title	FTE

Generic Scope

Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.

Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.

Custom Scope

Applies skills as a seasoned, experienced recruitment and/or admissions professional, to identify potential students, provide information, and ensure good relationships with the public and institutions and organizations involved in outreach/recruitment and/or independently reviews applications for admission, using professional judgment in determining whether applicant meets the requirements for admission, making exceptions to admissions requirements, and taking into account a variety of requirements. Recommends improvements/modifications to the program.

Applies skills as a seasoned, experienced recruitment and/or admissions professional, to identify potential students, provide information, and ensure good relationships with the public and institutions and organizations involved in outreach/recruitment and/or independently reviews applications for admission, using professional judgment in determining whether applicant meets the requirements for admission, making exceptions to admissions requirements, and taking into account a variety of requirements. Recommends improvements/modifications to the program.

Department Custom Scope

The Senior Enrollment Advisor applies their knowledge and skills as an experienced admission professional to provide lead responsibilities for Enrollment Advisors including: assisting them to achieve their goals, provide project management and leadership, and manage leads and inquiries. They will also collaborate and support: process improvements, development of outreach strategy for attracting and yielding students, and report generation. The Senior Enrollment Advisor is responsible for managing an active pipeline of leads and inquiries with a high level of student service and conversion from inquiry to enrollment. The position also provides support that goes beyond the point of new enrollment, including continued registration, student engagement and retention services. The Senior Enrollment Advisor is responsible for product knowledge regarding UCR University Extension programs and course options for programs in international education, education and credentials, and/or professional programs.

The Senior Enrollment Advisor applies their knowledge and skills as an experienced admission professional to provide lead responsibilities for Enrollment Advisors including: assisting them to achieve their goals, provide project management and leadership, and manage leads and inquiries. They will also collaborate and support: process improvements, development of outreach strategy for attracting and yielding students, and report generation. The Senior Enrollment Advisor is responsible for managing an active pipeline of leads and inquiries with a high level of student service and conversion from inquiry to enrollment. The position also provides support that goes beyond the point of new enrollment, including continued registration, student engagement and retention services. The Senior Enrollment Advisor is responsible for product knowledge regarding UCR University Extension programs and course options for programs in international education, education and credentials, and/or professional programs.

Education & Experience Requirements

Education Requirements

Degree	Requirement
Bachelor's degree in related area and/or equivalent experience/training.	Required
Advanced degree in related area and/or equivalent experience/training.	Preferred

Experience Requirements

Experience	Requirement
4 - 7 years of related experience.	Required
Demonstrated work experience in professional, continuing and online education	Preferred
Demonstrated work experience in recruitment and admissions in higher education	Required

License Requirements

Certification Requirements

Certification	Requirement

Educational Condition Requirements

Condition	Requirement

Key Responsibilities

Description	% Time
Plans visits to schools, schedules and makes presentations, interviews, and follow-up visits. Serves learners and representatives through inbound/outbound phone calls, email communication, live chat, virtual presentations, meetings and interviews and consistent documentation of interactions. Achieves assigned recruitment and enrollment metrics.	25
Provides in-depth information on admissions requirements, prerequisite courses, school/college programs and curricula, specific financial aid criteria, and career opportunities. Serves learners by answering and anticipating questions, addressing concerns, providing program information and monitoring progress through the full enrollment process. Responsible for product knowledge regarding UCR University Extension programs and course options for programs in international education, education and credentials, and/or professional programs.	20
Identifies potential students, and provides information about higher education generally and UC specifically. Manages leads, inquires and conversion rates for the Enrollment Advisor team.	15
Produces special and annual reports, and program evaluations. Prepares and provides regular benchmark, conversion, enrollment and communication reports.	10
Engages with current CRM and other technology that support recruitment strategies. Actively recommends ideas and process improvements. Serves as an early adopter of new technologies and processes.	10
Serves as liaison between students, parents, colleges/universities, community agencies, and UC college/school/department.	5
Screens applicants for school/college/department faculty.	5
Uses professional judgment when reviewing complex applications for admission. Provides guidance to enrollment coaches and supports applicants to enrollment completion to include follow-up throughout application timelines.	5
Plans, manages and implements events to enhance recruitment and yield, diversity initiative events, mentoring programs, electronic communications, and similar activities. Supports the development and implementation of enrollment strategies to achieve organizational enrollment goals. Provide other lead responsibilities for Enrollment Advisors, as needed.	5

Knowledge, Skills & Abilities

Knowledge/Skill/Ability	Requirement
Ability to develop recruitment programs, and design effective materials.	Required
Ability to establish and maintain cooperative relationships with schools, universities, community organizations, and other institutions.	Required
Ability to interpret policies and procedures to prospective students and the public.	Required
Thorough knowledge and experience working with a diverse student population.	Required
Skill in listening, anticipating and responding to the needs of prospective and current students and clients in order to achieve and lead excellence in service measured by outcomes	Required
Skill in analyzing information, problems, practices and procedures to identify relevant concerns and patterns and to formulate logical conclusions and solution-focused recommendations	Required
Ability to communicate effectively orally and in writing.	Required
Thorough and comprehensive knowledge of academic programs, including curricula, admissions requirements, and financial aid programs, at colleges/universities and specifically at UC, and/or specific colleges and schools.	Preferred
Knowledge of Salesforce and/or DestinyOne	Preferred
Knowledge Student and Exchange Visitor Program (SEVP) advising regulations	Preferred
Knowledge of California Teaching Credentials	Preferred
Bilingual Spanish/English	Preferred

Special Requirements & Conditions

Special Condition	Requirement

Other Special Requirements & Conditions

Level of Supervision Received

General Supervision

General Supervision

Environment

Working Environment

Hybrid remote position. Employee required to work on-site for student or program support as needed.

Hybrid remote position. Employee required to work on-site for student or program support as needed.

Other Requirements

Items Used

Standard Office Equipment

Standard Office Equipment

Physical Requirements

Bend : N/A Sit : Constantly Squat : N/A Stand : Occasionally Crawl : N/A Walk : Occasionally Climb : N/A

Bend : N/A
Sit : Constantly
Squat : N/A
Stand : Occasionally
Crawl : N/A
Walk : Occasionally
Climb : N/A

Mental Requirements

Read/Comprehend : Constantly Write : Constantly Perform Calculations : Frequently Communicate Orally : Constantly Reason & Analyze : Constantly

Read/Comprehend : Constantly
Write : Constantly
Perform Calculations : Frequently
Communicate Orally : Constantly
Reason & Analyze : Constantly

Environmental Requirements

Is exposed to excessive noise : No Is around moving machinery : No Is exposed to marked changes in temperature and/or humidity : No Drives motorized equipment : No Works in confined quarters : No Dust : No Fumes : No

Is exposed to excessive noise : No
Is around moving machinery : No
Is exposed to marked changes in temperature and/or humidity : No
Drives motorized equipment : No
Works in confined quarters : No
Dust : No
Fumes : No

Critical Position

Is Critical Position: Yes

Is Critical Position: Yes

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