General Information

Job Description BUS SYS ANL 3 Working Title Forms and Workflow Analyst
Job Code 007584 Grade 22
Department Name Student Information Systems - D01134 Department Head Matthew Gunkel
Supervisor Teri Smith Effective Date 01/09/2023
Position(s) Directly Supervised
Job Code Title FTE

Generic Scope
Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.

Custom Scope
Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures. Resolves a wide range of business process issues of moderate to complex scope. Demonstrates good judgment in selecting methods and techniques to obtain solutions.

Department Custom Scope
The Forms and Workflow Analyst creates, coordinates, and maintains standardized forms and form processes using various enterprise forms and workflow software tools. Provides consultation and training to department subject matter experts and end users on the use of forms and workflow software tools, providing support on the development, review, and maintenance of all forms. This position will serve as the product owner of Kuali Build, maintaining administrative control, monitoring product releases, and communicating to form owners on any changes that may impact their processes.

Education & Experience Requirements

Education Requirements
Degree Requirement
Bachelor's degree in related area and/or equivalent experience/training. Required

Experience Requirements
Experience Requirement
4 - 7 years of related experience. Required

License Requirements

Certification Requirements
Certification Requirement

Educational Condition Requirements
Condition Requirement

Key Responsibilities

Description % Time
Applies technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives with an understanding of applicable business practices, processes, systems and industry standards to meet end-user needs.
  • Serve as the enterprise Subject Matter Expert in the development and implementation of forms. Ensure that standardized procedures or instructions for the use of forms are also documented to ensure consistency in the related workflow.
Gathers, analyzes, prepares and summarizes business and user needs, documenting requirements and revising existing system and process logic issues as necessary. Provides support and training on new applications. Guides and advises less-experienced Business Systems Analysts.
  • Provide consultation, expertise, and education on form standards and requirements, deliver training to end users on the creation of forms and use of workflow. Document and maintain standard operating procedures to support the standardized use and training needs for form administration.
Provides technical expertise in identifying, evaluating and developing complex systems and procedures. Creates complex specifications for systems to meet end-user requirements. Involved in developing complex user interface designs. Plans and executes unit integration and acceptance testing. Participates in cross-functional teams to address complex business or systems issues.
  • Work closely with the application architects and developers in the development and creation of integrations used in advanced workflow processes.
Gathers, analyzes, prepares and summarizes recommendations for approval of business process and procedural documentation. Recommends and implements changes in processes and procedures. Negotiates with stake holders on the creation of specifications.
Provide closely related professional services typically associated with automated workflow such as: form design, process improvement, writing and editing content, designing form layout, solving code problems, preparation and conduct of technical presentations, end-user interface, and other problem-solving tasks.

Knowledge, Skills & Abilities

Knowledge/Skill/Ability Requirement
Thorough knowledge of business and process analysis functions. Required
Demonstrated testing and test planning skills. Required
In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description. Required
Thorough knowledge of business processes and procedures. Required
Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills. Required
Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture. Required
Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization. Required
Broad knowledge relating to software design. Required
Thorough knowledge of related areas of IT. Required
Demonstrated ability to work with others from diverse backgrounds. Required
Documented experience in form and workflow design. Required
Knowledge of current developments in form design, workflow automation, API setup, and software integrations. Preferred

Special Requirements & Conditions
Special Condition Requirement
Must pass a background check. Required
Occasional travel for university related business meetings, conferences and/or professional development. Required
Travel Outside of Normal Business Hours Required

Other Special Requirements & Conditions

Level of Supervision Received
General Supervision


Working Environment
Remote with Occasional Visits to Campus as required.

Other Requirements

Items Used
  • Standard Office Equipment

Physical Requirements
  • Bend : N/A
  • Sit : Constantly
  • Squat : N/A
  • Stand : Occasionally
  • Crawl : N/A
  • Walk : Occasionally
  • Climb : N/A

Mental Requirements
  • Read/Comprehend : Constantly
  • Write : Constantly
  • Perform Calculations : Constantly
  • Communicate Orally : Constantly
  • Reason & Analyze : Constantly

Environmental Requirements
  • Is exposed to excessive noise : No
  • Is around moving machinery : No
  • Is exposed to marked changes in temperature and/or humidity : No
  • Drives motorized equipment : No
  • Works in confined quarters : No
  • Dust : No
  • Fumes : No

Critical Position

Is Critical Position: Yes

More Information

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

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Department Information

Human Resources
1160 University Ave.
Riverside, CA 92521

Fax: (951) 827-6493