General Information
| Job Description | TCHL PROJECT MGT PROFL 4 | Working Title | Program Manager, Residency Determination Project |
|---|---|---|---|
| Job Code | 000522 | Grade | 25 |
| Department Name | Portfolio Demand & ITSM - D02065 | Department Head | Kathleen Rondeau-Taylor |
| Supervisor | Rehan Tahir | Effective Date | 05/01/2023 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and/or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. |
Custom Scope
| Applies advanced technical project management frameworks and methods and campus, medical center or Office of the President objectives to resolve highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Determines methods, techniques and evaluation criteria to obtain results. Manages projects of broad and diverse scope, size, impact, budget and/or project team size, with considerable impact to the organization. |
Department Custom Scope
| As a member of the University of California Riverside (UCR) Information Technology Services (ITS) Project Management Office, this position will act as a Senior Technical Project Manager under the general direction of management and will utilize standard project and program management practices and tools. This position is responsible to steward the project/program delivery of a centralized scalable e-solution for the purposes of making an early residency determinations in the admissions process for purposes of assigning tuition for incoming undergraduate students to each of the nine undergraduate UC campuses. The UCR Project Manager will coordinate work efforts with the University of California Office of the President (UCOP) Project Manager and will provide weekly program status reports that outline all activities and project progress including - management of scope, maintenance and monitoring of the implementation plan and timelines, maintenance of the issue and risk registers and escalations for resolution, coordination of testing across Campus Stakeholders (nine campuses, UC Admissions, and UC ITS), provide for meeting logistics, and coordination of communication with UCOP and Campus Stakeholders. The UCR Project Manager will provide program/project oversight and utilize agile practices in the development of the: a. Overall Design b. Software, Hardware and Cloud Requirements c. Data Exchange that facilitates two options for campuses, webhook (preferred by UCR ITS) and a flat file d. Security e. Disaster Recovery f. Authentication, Identity and Access Management |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
| Advanced degree in related area and/or equivalent experience/training. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|---|
| 6 - 10 years of related experience. | Required |
| Experience with at least one project/program management methodology, such as PMI PMBOK, PRINCE2, or Agile. | Required |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|---|
| Professional certification. | Preferred |
| Project Management Professional (PMP) | Preferred |
| Information Technology Infrastructure (ITIL) Foundation | Preferred |
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
| Leads the development of the overall approach for this program, its major time frames and definition of major deliverables to address and meet desired goals and outcomes. Establishes and ensures appropriate governance within the program in accordance with UCR ITS policies and practices, and on behalf of the Sponsor(s). Partners with Sponsor(s) to communicate program goals, objectives and potential outcomes. Directs the creation and maintenance of the required program documentation and artifacts. Leads reviews with the Sponsor and Stakeholders to identify specific program needs and changes, and directs the development of appropriate approaches to address. Leads regular interactions with the Sponsor(s) to inform, alert, negotiate and maintain a continuing good relationship and shared vision for the program outcome. Develops and controls the program budget, and manages expenditure within agreed plans. Monitors and coordinates dependencies across the program and resolves conflicts. | 40 |
| Applies advanced technical project management concepts with a full understanding of project management practices and IT policies and procedures to manage complex projects. Provides analysis for highly complex, project-related issues. | 25 |
| Implements the project management process for the campus, medical center or Office of the President's products and services involving diverse departmental or cross-functional teams. Initiates, designs and leads project proposals and reports. | 20 |
| Has overall project management responsibility. May lead a team of technical project management professionals. Assembles and directs large project teams, develops detailed project plans and schedules and monitors budget and resources. Directs project activities with the goal of completing the project on schedule and within budget constraints. Interacts with senior internal and external personnel. Oversees the project from initiation through delivery including system integration, project and campus, medical center or Office of the President communications, interaction with vendors and managing risk. | 15 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Effective skill at tracking effort and project progress. Demonstrated highly advanced organization and project management skills. Demonstrated strong conceptual and planning skills to analyze projects of broad and diverse scope. Understands the cost impact of projects, project tracking tools and metrics. | Required |
| Demonstrated ability to effectively communicate with all levels of an organization. | Required |
| Broad knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives. | Required |
| Working knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives. | Required |
| Advanced knowledge of all aspects of computing and communications including hardware infrastructure, networking, software, operations and disaster recovery. | Required |
| A high degree of political sensitivity, astuteness and the ability to use the informal power structure of the organization to achieve program success and overcome obstacles. A high level of empathy and the ability to vary styles of interaction to match the needs of a variety of temperaments and personalities. | Required |
| Demonstrated competency in selecting and implementing project management methods and techniques. | Required |
| Demonstrated ability to integrate critical information across disciplines. Understands how projects relate to other business strategies and initiatives. | Required |
| Requires ability to assess campus, medical center or Office of the President needs for information technology products and design services to meet those needs. | Required |
| Demonstrated attention to detail. Demonstrated ability to determine relevance and prioritize tasks. | Required |
| Demonstrated capacity to anticipate obstacles and plan for contingencies. | Required |
| Excellent analytical, strategic planning and execution skills | Required |
| Experience leading a team of technology professionals. | Required |
| Demonstrated effective writing skills. | Required |
| Proven leadership ability. Effective problem solving skills. Demonstrated ability to put forth persuasive arguments. | Required |
| Requires basic knowledge of project management principles, theories, and concepts. | Required |
| Influencing and negotiation experience and skills in an environment with high competition for resources. | Required |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
| Occasional travel for University-related business meetings, conferences, and developmental opportunities. | Required |
| Travel Outside of Normal Business Hours | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| Direction |
Environment
Working Environment
| Remote (working from home) with occasional visits to UCR campus as necessary. |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |