General Information
| Job Description | INFO SYS SUPV 2 | Working Title | Manager, SIS Operations and Support |
|---|---|---|---|
| Job Code | 000530 | Grade | 25 |
| Department Name | Student Information Systems - D01134 | Department Head | Teri Eckman |
| Supervisor | Clifford Veasey | Effective Date | 05/08/2023 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|---|---|
| 007199 | DATA SYS ANL 3 | 2.0 |
| 007177 | DATABASE ADM 3 | 1.0 |
| 000599 | DATA SYS ANL 4 | 1.0 |
Generic Scope
| Provides direct supervision typically to professionals or skilled technical employees. Functions as advisor to unit and administration. Analyzes and resolves problems, interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives. |
Custom Scope
| Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to staff according to established policies and management guidance. Administers policies that directly affect subordinate staff. Recommends changes to department policies and practices. Identifies risks and responds accordingly. Provide priority setting and work flow analysis. |
Department Custom Scope
| The Manager of Student Information Systems (SIS) Operations and Support is responsible for leading a team of data system analysts who are responsible for the ongoing support of Banner technical operations. This includes managing and assigning workload, interacting with campus partners on their specific functional needs, and oversight and management of the Banner job scheduler (ISE). |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree or equivalent work experience with an emphasis in computer science, data processing, computer information systems, or in a related field. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| Minimum of 3 years of experience with Ellucian Banner and/or other Student Information systems. | Preferred |
| 6 - 10 years of related experience. | Required |
| Previous supervisory/managerial experience. | Preferred |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Helps analyze the needs of functional departments and helps to establish priorities for feasibility studies and systems design and implementation to develop new and/or modify information processing systems.
|
40 |
Coordinates activities of professional staff with functional departments involved in system requirements, techniques, and controls.
|
30 |
Participates in the development and monitoring of information systems policies and procedures for department or department operations.
|
20 |
| Participates in developing and monitoring operational and budget processes, staff FTE, finance, human resources and space planning. | 5 |
| Recommends hiring of new employees, salary actions, terminations, and performance ratings. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Solid ability to gather, organize, and analyze data in the completion of assignments. | Required |
| Knowledge of conceptual database design. | Required |
| Has solid knowledge of related principles and concepts to provide solutions to more complex and diverse information systems issues. Solid knowledge of the applications programming development function. | Required |
| Requires solid ability to communicate highly technical information in a clear and concise manner to both technical and nontechnical personnel. | Required |
| Has solid interpersonal and management skills. Demonstrated skill in managing technical staff. | Required |
| Advanced knowledge of secure software development. Advanced knowledge of business and process analysis functions. | Required |
| Excellent oral and written communication skills. | Required |
| Advanced knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software. | Required |
| Knowledge of test application code in client server environment. | Required |
| Knowledge necessary to design, set up, operate and correct malfunctions involving technology systems. | Required |
| In-depth knowledge of various areas of IT. Broad knowledge of the IT environment. Has solid knowledge of information systems function. | Required |
| Knowledge of enterprise job scheduling software, like ISE Scheduler. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
| Occasional travel for university related business meetings, conferences and/or professional development. | Required |
| Travel Outside of Normal Business Hours | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| Direction |
Environment
Working Environment
| Remote (working from home) with occasional visits to campus as necessary. |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |