General Information
| Job Description | INFO SYS ANL 2 | Working Title | Information Systems Analyst |
|---|---|---|---|
| Job Code | 007308 | Grade | 21 |
| Department Name | Dean's Office - D01000 | Department Head | Joi Spencer |
| Supervisor | Eddie Greer | Effective Date | 12/11/2023 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. |
Custom Scope
| Applies IT professional concepts, department/unit and campus/medical center/OP policies and procedures to resolve a variety of moderately complex issues in one or more IT areas of specialization. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. |
Department Custom Scope
| Under the direction of the School of Education (SOE) Manager of Information Technology and Director of Marketing and Communications, the Information Systems Analyst supports IT services used by the faculty, staff, researchers and instructional programs and supplies technical expertise to meet the challenges of this increasingly dynamic environment. Responsibilities include support of IT services, including service delivery, server and desktop deployment and maintenance, and development of new technical solutions. The Information Systems Analyst remains current with developments in the field, supports established IT procedures and standards, helps implement work flow processes, and ensures consistent delivery of IT services. In addition, this position is responsible for monitoring and upgrading the School of Education website and all associated websites. Displays an excellent understanding of content management systems (CMS) and technology infrastructures using CSS, Firewalls, IDS/IPS, Web-Proxy, and Security Audits. Comfortable troubleshooting websites and constantly improving their design, functionality, and User Experience (UX). This position requires a combination of programming skills (PHP, HTML, CSS, JS, etc.) and aesthetics (understanding element arrangements on the screen, the color and font choices, and so on). Strong candidates will have a strong understanding of industry trends and content management systems. Experience with responsive and adaptive design is strongly preferred. In addition, an understanding of the entire web development process, including design, development and deployment, with some back-end knowledge, is preferred. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 2 - 4 years of related experience. | Required |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
| Provides support for diverse clients including faculty, staff, researchers, students, teaching assistants, and instructors. Support must be delivered in a well prioritized, professional, timely, and respectful fashion. Provides effective documentation, training, and self-help resources for these clients. Provides trouble ticket and in person (or equivalent remote) support and diagnostics for clients' software and networking problems. Maintains and improves documentation on local procedures related to client support. | 20 |
| Responsible for helping formulate an effective, responsive design and turning it into a working theme. Work closely with back-end developers and customers to ensure an effective, visually appealing, and intuitive implementation. Inclusive of but, not limited to monitoring and upgrading the organization's website. Responding to and troubleshooting all website issues, updating HTML, CSS and JavaScript regularly, ensuring website quality and efficiency by conducting regular test plans, improving the User Experience of the website regularly, collaborate with all staff and management to ensure that the website aligns with brand strategy and meets the organization's and industry's standards. Serving on the UCR Site Factory Manager committee, and keeping SOE updated with any major changes that will impact the websites. Working with staff and faculty to create new, UCR-approved websites and creating new pages and microsites as needed. Ensuring full compliance on the website with all laws and regulations. | 20 |
| Manages systems and services for a facility or portion of facility of small to moderate size. Evaluates, installs, modifies and supports operating systems, software, utilities and/or tools. Applies and maintains moderately complex security controls. | 15 |
| Plans and implements hardware and software upgrades for computing and communications devices. Troubleshoots and resolves moderately complex to complex issues. Provides internal technical support to more junior staff members and assists junior staff in resolving customer problems. | 15 |
| Applies professional data management concepts and defined data/information management policies and procedures in completing assignments. Works on data/information management problems of moderate scope and complexity where analysis of situations or data requires a review of a variety of factors. Designs and implements capture of metadata from technical processes such as software design and database management. | 15 |
| Identifies, evaluates and develops limited to moderately complex systems, processes and procedures. Develops basic user interface designs. Documents software and processes. Creates reports and training documents. | 10 |
| Works on basic to moderately complex databases with appropriately normalized data structures using intermediate level database design and programming techniques such as views, triggers and stored procedures. Works on database-related issues and projects of diverse scope taking in business practice and technical considerations, applying defined IT procedures and practices to database projects. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Demonstrated understanding of how system management actions affect users and dependent/related functions. | Required |
| Ability to write technical documentation in a clear and concise manner. | Required |
| Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner. | Required |
| Knowledge relating to the design and development of software. Basic knowledge of secure software development. | Required |
| Knowledge of business processes and procedures. Knowledge of the design, development and application of technology and systems to meet business needs. | Required |
| Knowledge of data management systems, practices and standards. | Required |
| Demonstrated knowledge of computer security tools, best practices and policies. Demonstrated skills applying security controls to computer software and hardware. | Required |
| Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines. | Required |
| Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Understanding of system performance monitoring and actions that can be taken to improve or correct performance. Basic knowledge of incident response procedures. Demonstrated ability to follow software specifications. | Required |
| Demonstrated experience with database administration. | Required |
| General knowledge of several areas of IT. | Required |
| Demonstrated testing and test planning skills. | Required |
| Experience working in a higher education hybrid environment. | Preferred |
| Experience building user interfaces for websites and/or web applications. Experience designing and developing responsive design websites. | Preferred |
| Extremely fluent with HTML5/XHTML and CSS. | Preferred |
| Experience working with PHP, JavaScript, and jQuery. Ability to write JavaScript with and without the use of frameworks such as jQuery | Preferred |
| Personal and/or professional experience and demonstrated capacity or record of commitment to serving racially diverse communities. Desire to work alongside faculty, students, staff, administrators commitment to UCR and SOE?s equity-oriented mission as a land-grant university on Tribal lands designated as a Hispanic serving, Minority Serving, and Asian American and Native American Pacific Islander-Serving Institution. | Preferred |
| Comfortable working with debugging tools like Firebug, Chrome inspector, etc. | Preferred |
| Ability to understand CSS changes to have consistent style across platforms and browsers. Ability to convert comprehensive layout and wireframes into working HTML pages. | Preferred |
| Experience developing web solutions in Drupal and PHP implementations in a LAMP environment. Ability to architect enterprise Drupal solutions including data, display, and information architecture. Advanced site-building experience including deep familiarity with Drupal modules such as CTools, Views, and Panels. Experience creating custom Drupal modules. Experience building responsive websites using Drupal CMS, HTML/HTML5, CSS/CSS3, and JavaScript/jQuery. Knowledge of PHP, PHP files and theme functions, and knowledge of the Drupal theme layer. Thorough understanding of the Software Development Lifecycle (e.g. Requirements, Design, Development, Testing) and exposure to Agile or iterative SDLCs. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| Supervision |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |