Position Details
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Residential Technology Analyst
| Job Number | Full/Part Time | Schedule | Salary |
|---|---|---|---|
| 27117206 | Full Time | 8AM - 5PM | $71,585 - $123,239 |
Position Information
UC Riverside's Auxiliary Services is recruiting for a new Residential Technology Analyst. Under the general supervision of the Senior Systems Manager for Auxiliary Services and in collaboration with the Senior Director for Housing Services, the Residential Technology Analyst (RTA) is an experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field. The position must be able to work independently and obtain timely solutions. The RTA must be customer service focused and possess interpersonal skills that enable the ability to successfully collaborate with a diversity of campus positions, demographics, and technological skill levels in a tactful, patient, and courteous manner. The RTA will be responsible for 24/7 maintenance and oversight of the residential network, the residential network registration system (NAC), resident technology resources, and Digital Millennium Copyright Act (DMCA) processes. The RTA supervises a student team to provide technology support for conferences, meetings and events, and to provide Tier 1 support to student residents. The RTA manages Housing Services technology and audio-visual equipment recommendations, procurement, inventory, and equipment replacement schedules. The RTA will be the primary tier of technical support for Housing Services staff, working collaboratively with the Housing Systems Administrator and UCR-Information Technology Solutions (ITS) to coordinate efforts and advocate on technical issues and check projects. This position independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions. Applies skills as a seasoned, experienced business / technical support professional with a full understanding of industry practices and unit / department policies and procedures, computing policies and business needs to provide technical solutions to a wide range of issues. Demonstrates effective judgment in selecting methods and techniques for obtaining solutions. Evaluates and tests new technologies including performing simple to moderate cost / benefit analyses.
**As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment. **
**As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment. **
Education
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and / or equivalent experience / training with an emphasis in computer science, data processing, computer information systems, or a related field. | Required |
Licenses
| License | Requirement |
|---|---|
| Valid Driver License | Required |
Experience
| Experience | Requirement |
|---|---|
| 4 - 7 years of related experience. | Required |
| Experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc. | Required |
| Supervisory or team leadership experience. | Required |
| Experience developing and administering formal technical training to users at a variety of levels. | Required |
| Experience conducting broad technical support, including Windows and MAC-OS hardware and software. | Required |
| Experience working in customer service/support and communicating effectively with a diverse audience. | Required |
| Experience working in a higher education or academic environment. | Preferred |
Special Conditions
| Special Condition | Requirement |
|---|---|
| Must possess or obtain a Valid CA Driver License in accordance with the California Department of Motor Vehicles, if driving a university/personal vehicle for university related business. | Required |
| Must successfully complete a background check through the DOJ and FBI prior to appointment start date. | Required |
| Shift Work (hours outside standard Mon-Fri 8AM-5PM work hours) | Required |
Minimum Requirements
Demonstrated skill in configuring, troubleshooting and supporting end user client systems including desktop, laptop and mobile computing devices.
Working knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.
Demonstrated skill at project management processes. Demonstrated ability to construct and execute test plans for hardware and software.
Interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization. Demonstrated skill providing technical training to users at various levels of skill. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
Broad knowledge of IT-related products and services. General knowledge of other areas of IT.
Skills and abilities necessary to complete the most technical business / technical support functions.
Thorough knowledge of desktop and business / technical support systems.
Demonstrates problem-solving skills. Working knowledge of desktop and business / technical support systems. Demonstrated judgment to delegate / escalate issues appropriately.
Working knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.
Demonstrated skill at project management processes. Demonstrated ability to construct and execute test plans for hardware and software.
Interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization. Demonstrated skill providing technical training to users at various levels of skill. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
Broad knowledge of IT-related products and services. General knowledge of other areas of IT.
Skills and abilities necessary to complete the most technical business / technical support functions.
Thorough knowledge of desktop and business / technical support systems.
Demonstrates problem-solving skills. Working knowledge of desktop and business / technical support systems. Demonstrated judgment to delegate / escalate issues appropriately.
Preferred Qualifications
Advanced skill at creating technical documentation for complex processes and applications.
Demonstrated ability to configure and customize moderately complex software.
In-depth understanding of divisional or institutional business processes to provide the highest level of support.
In-depth knowledge of server internals, especially as needed for troubleshooting and isolating issues.
Thorough knowledge of unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards.
Demonstrated ability to configure and customize moderately complex software.
In-depth understanding of divisional or institutional business processes to provide the highest level of support.
In-depth knowledge of server internals, especially as needed for troubleshooting and isolating issues.
Thorough knowledge of unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards.
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
- UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
- UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
- Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
- Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
- UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview