General Information
| Job Description | RECREATION PRG LEADER 4 | Working Title | Outdoor Excursions Program Coordinator |
|---|---|---|---|
| Job Code | 004135 | Grade | 16 |
| Department Name | Recreation/Student Rec Center - D01117 | Department Head | |
| Supervisor | Effective Date | 10/04/2016 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|---|---|
| 004922 | STDT 1 | .49 |
Generic Scope
| Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues / problems without precedent and / or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. |
Custom Scope
| Advanced leader for large, complex and diverse non-credited recreational or sports program(s), including responsibility for programmatic and budget oversight and planning. Regularly works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Typically leads or supervises other staff or students. |
Department Custom Scope
| Reporting to the Assistant Recreation Director - Outdoor Excursions, the Outdoor Excursions Program Coordinator assists in the planning, operations, management, supervision and evaluation/assessment of the Outdoor Excursion programs. These areas include customer service and staff development in the Outdoor Excursions Shop, Adventure Trips/Excursions Program, Equipment Rentals, Wilderness First Aid certification, and Commercial Driver and Trailer Training. Major responsibilities include assisting in planning programs, curricula and activities for the Adventure/Trips program, teaching and mentoring student leaders in a variety of technical and outdoor skills, human interaction and educational/teaching skills, conducting trainings and leadership development workshops. Outdoor Excursions is a program of the UCR Recreation Department, and has been serving the campus and surrounding area for over 20 years. Our mission is to provide a variety of programs and services emphasizing safety, skill development, environmental awareness, and community. Participants in our programs learn leadership, personal challenge, and team building through outdoor adventures and nature experiences. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
| Advanced degree in Outdoor Education, Recreation Administration, Leisure Studies, Student Personnel Administration, Higher Education, or a related field. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|
License Requirements
| License | Requirement |
|---|---|
| Red Cross CPR. | Required |
| Standard First Aid Training Certification. | Required |
| Commercial (Class B) Driver License. | Required |
| Wilderness First Responder Certification. | Required |
| American Canoe Association (ACA) Instructor Certification in Canoeing. | Preferred |
| American Canoe Association (ACA) Instructor Certification in Kayaking. | Preferred |
| American Mountain Guiding Certification. | Preferred |
| Leave No Trace (LNT) Trainer Certification. | Preferred |
| Professional Climbing Instructors Association Credentialing in Climbing Wall Instructor. | Preferred |
| Professional Climbing Instructors Association Credentialing in Single Pitch Instructor. | Preferred |
| Professional Climbing Instructors Association Credentialing in Top or Based Managed Climbing Instructor. | Preferred |
| Wilderness Education Association (WEA) Outdoor Leader Certification. | Preferred |
| Wilderness First Aid Certification. | Preferred |
| Wilderness First Aid/ CPR/ AED Instructor Certification. | Preferred |
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|---|
| Ability to obtain CPR/AED/First Aid Certification within 6 months of hire. | Required |
| Ability to obtain Commercial (Class B) Driver License for 12 passenger vans within 6 months of hire. | Required |
| Ability to obtain Wilderness First Responder (WFR) Certification within 6 months of hire. | Required |
| Involvement with professional associations and conferences such as: National Intramural-Recreation Sports Association (NIRSA), Association of Outdoor Recreation and Education (AORE), Western Regional Outdoor Leadership Conference (WROLC), and/or Association of Experiential Education (AEE). Coursework with NOLS, Outward Bound, or Wilderness Education Association. | Preferred |
Key Responsibilities
| Description | % Time |
|---|---|
| Develops, schedules and makes programmatic and budget recommendations for highly diverse and complex programs and events. Performs short and long term planning for recreational program(s) and/or activities. | 10 |
| Coordinates a variety of social, cultural, recreational and physical activities that are offered on a short-term or intermittent basis. | 10 |
| Proposes updates/revisions to standard operating procedures and guidelines. Conducts periodic reviews of historical and statistical records and standings. | 5 |
| Maintains a supportive environment for program participants and facilitates involvement. | 5 |
| Has overall responsibility for equipment, facilities and budget for a large operational program. Coordinates all facility usage. | 10 |
| Selects, supervises and evaluates student employees, student officials and referees. Assists in development and implementation of comprehensive student employee training program. | 5 |
| Enforces program policies and procedures. Conducts ongoing evaluation of recreational programs to ensure compliance with university and program objectives. | 5 |
| Coordinates professional and student staff to develop and implement publicity and promotional programs. Supports design, maintenance and ongoing use of comprehensive website for all program participants. | 5 |
| Researches, develops and implements activity-specific risk management guidelines for all programs. | 5 |
| As the department's technical leader, regularly provides guidance to others regarding the program's specifics, events and/or activities. | 5 |
| Adventure Trips/Excursions Programs Leadership: Teach and mentor student leaders in technical/outdoor, human interaction, and educational/teaching skills. Assist with and conduct Trip Leader training including day, evening, and overnight training trips, workshops, driver training (Class B and trailer training), and regular meetings. Assist with teaching Leadership Development workshops. Train staff in team building, facilitation, and debriefing. Assist with supervising Trip staff including hiring, training, scheduling, feedback, evaluations, payroll and disciplinary processes for student and part-time staff. Communicate with trip staff and provide opportunities to ensure their involvement and motivation. Help develop a strong culture based on the values of the program, department, and campus. Co-lead trips and serve as a driver (which will require a Class B license) when there is a need for a higher level of supervision or training. Maintain certification records of staff in CPR/ AED/ Wilderness First Aid and the possibility to instruct these classes. Plan, manage, and oversee the Trip Leader Driver Training program. Assist with vehicle maintenance, accident reports, and vehicle safety. Maintain staff training records. Ensure collaboration between rental equipment reservations and trip program equipment reservations. Screen medical forms, call participants about concerns and require medical professional approval when necessary. Assist in trip preparation/packing/send-off. In conjunction with Assistant Director and the department risk management staff, develop or update necessary emergency procedures, safety practices and risk management processes. Ability to maintain professional memberships in organizations and conferences (such as AORE, NIRSA, AEE, ACA, WROLC) and network with other programs to stay on the cutting edge of outdoor education and technology. | 15 |
| Outdoor Excursions Shop Supervision: Assist in planning, organizing and overseeing the operations of the OE Shop. Plan, develop and coordinate comprehensive and on-going staff training for OE Shop staff in equipment use and maintenance, software program for rentals and registrations, and customer service skills. Maintain, review, and approve Kronos Time Clock online system for OE Shop staff to ensure accuracy. Provide excellent customer service to customers, resolve issues and conflicts effectively, and oversee refund transactions. Develop relationships with campus departments, student organizations, and community groups to increase collaboration and program offerings and awareness. Attend conferences, trainings, workshops, and clinics to keep skills and practices current. Assist in the implementation of program strategic plans, goals, objectives and assessments. Report on results, including strategies for process improvement. Assist with special events, marketing events, speakers, clinics, etc. Maintain and make recommendations for the Resource Library. Engage in Campus Recreation, University of California and pertinent industry training and development opportunities. | 10 |
| Equipment Rentals: Oversee, coordinate, and perform equipment inspections, inventory, and maintenance of the OE Shop and related equipment, and maintain appropriate documentation of inventory and maintenance. Maintain and update equipment inventory and other back-end features of OE Shop software. Research and recommend purchases, perform or delegate maintenance and inventory of rental and trip equipment and first aid kit supplies. Oversee lost, stolen, late and/or damaged equipment procedures. Collaborate with department staff to ensure facility spaces and equipment are maintained as needed to meet industry standards for programmatic use. This includes implementing routine inspections, organization, cleaning, and maintenance. Plan, host, and implement used equipment sales on campus. | 5 |
| Promotion, Marketing & Other duties: Represent Outdoor Excursions at campus and other events to market programs and offerings, and increase customer awareness. Assist with Outdoor Excursions marketing in collaboration with the Recreation Media Staff. Update social media posts for Outdoor Excursions. Collaborate with other University Outdoor programs through attendance of conferences, meetings, and phone/email contact. All other duties as assigned. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Demonstrates advanced client service leadership, entrepreneurial spirit and creative thinking skills to resolve non-standard issues. | Required |
| Excellent verbal and written communication skills in the English language. Demonstrated ability to incorporate key program information for inclusion in web-based and other marketing materials. | Required |
| Advanced proficiency in the use of computer applications relevant to job duties. | Required |
| Advanced knowledge of campus policies and procedures. | Preferred |
| Advanced knowledge of program activity and best practices. Demonstrated ability to analyze and improve programs and processes as needed. | Required |
| Highly effective service orientation; program management, sound judgment and decision-making, critical thinking skills, skills to develop original ideas, creative problem solving skills in a varied and challenging environment. | Required |
| Strong leadership and interpersonal skills and the ability to work effectively across the organization. | Required |
| Minimum of 1 year experience in programming involving outdoor equipment and trips. Proficient in at least three of the following, with commitment to continued skill development: sea kayaking, snorkeling, rock climbing, surfing, paddle boarding, sandboarding, bicycle maintenance, map and compass/GPS navigation, teaching wilderness first aid, natural and cultural history. | Required |
| Experience supervising or mentoring students, maintaining outdoor equipment, student development, and leadership training. Experience working with diverse populations/clientele. | Required |
| Experience leading and advising students and teaching outdoor skills; ability to lead and supervise in potentially dangerous conditions, and extreme environmental conditions. | Required |
| Familiar with risk management practices for outdoor recreation programs and facilities. | Required |
| Experience within a customer service-oriented environment responding to and meeting/exceeding the needs of the customer. Skills in listening, anticipating, and responding to the needs of customers to achieve excellent customer service measured by outcomes rather than activities. | Required |
| Superior communication skills (oral and written) to effectively and professionally communicate using tact and diplomacy with internal and external campus community including international visitors. Skill in working as part of a team and collaborating with colleagues. Ability to work effectively in a strong service environment that is subject to constantly changing priorities. | Required |
| Candidate must possess a current Wilderness First Responder (WFR) by date of hire or the ability/desire to obtain within the first 6 months of hire. | Required |
| Two or more years of professional experience working in university outdoor programming including equipment rentals and trips. | Preferred |
| 8 years of related experience. | Required |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|
Other Special Requirements & Conditions
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Level of Supervision Received
| Direction |
Environment
Working Environment
| Various External Venues |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: No |