General Information
| Job Description | STDT ADVISOR SUPV 2 | Working Title | Director of Academic Advising & Student Services |
|---|---|---|---|
| Job Code | 004541 | Grade | 21 |
| Department Name | School of Business Administrat - D01039 | Department Head | |
| Supervisor | Effective Date | 08/01/2017 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|---|---|
| 004545 | STDT ACAD ADVISOR 3 | 1 |
| 004574 | STDT SVC ADVISOR 2 | 1 |
Generic Scope
| Provides direct supervision typically to professionals or skilled technical employees. Functions as advisor to unit and administration. Analyzes and resolves problems, interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives. |
Custom Scope
| Supervises Student Academic Advisors who provide professional level academic advice to students. Provides technical assistance to subordinates on complex issues such as exceptions to policy, recommendations to change department policy, and precedent-setting actions. Participates with department management in the development and monitoring of policies and procedures for Student Academic Advising. May represent the student academic advising function on committees and other organization entities. |
Department Custom Scope
| The School of Business at the University of California, Riverside is a nationally-ranked and internationally-recognized AACSB-accredited business school. With over 14,000 alumni all over the world, it is home to the largest undergraduate business program in the University of California system, as well as to the A. Gary Anderson Graduate School of Management, which features MBA, Ph.D., Flex MBA, Master of Professional Accountancy (MPAc), and Master of Finance (MFin) programs. The School is positioned as a center of excellence in business education through cutting-edge research on the business challenges of the 21st century. The Director of Academic Advising & Student Services will be responsible for creating and maintaining the Academic Advising and Student Services program for the Graduate Programs Office in the School of Business. This position will supervise one Graduate Academic Advisor and one Student Services Specialist. In addition, this position will provide high level academic and student services advising to students in the School of Business' five graduate programs. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
| Advanced degree in Counseling, Student Development, Education, or other related area. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|
License Requirements
Certification Requirements
| Certification | Requirement |
|---|---|
| Graduate Certificate in Academic Advising. | Preferred |
Educational Condition Requirements
| Condition | Requirement |
|---|---|
| Member of National Academic Advising Association (NACADA). | Preferred |
| Member of National Association of Student Personnel Administrators (NASPA). | Preferred |
Key Responsibilities
| Description | % Time |
|---|---|
| Directs Student Academic Advisors who are providing the full range of academic advising to department students and service to department chairs/deans and faculty. | 15 |
| May personally provide academic advice to students on academic progression and requirements. | 20 |
| Provides guidance and assistance to the most complex and/or precedent-setting issues. | 5 |
| Monitors and evaluates employee performance. | 5 |
| Provides training and development. | 5 |
| Recommends employee selection and corrective action, if necessary. | 5 |
| Participates in the development and monitoring of policies and procedures for Student Services operations, and recommends to department management changes in policies and procedures. | 5 |
| Maintains the department's student academic advising budget. | 5 |
| Coordinates or oversees the coordination of TA and Reader appointments. | 5 |
| Applying professional Student Services concepts, provides full range of student services advice to management, faculty, and students. | 10 |
| Recommends changes to student services policies and procedures. | 5 |
| Responsible for interpreting organization policies and advising students and faculty on student conduct, student grievances, disputes, and issues regarding discrimination. | 10 |
| In collaboration with the Senior Associate Dean and the Director of Graduate Admissions, oversees the distribution of financial aid for graduate programs. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Knowledge of advising and counseling techniques. | Required |
| Knowledge of common University-specific computer application programs. | Required |
| Skills in monitoring/assessing people, processes or services, to make improvements. | Required |
| Project management skills. | Required |
| Skills in social perceptiveness. | Required |
| Abilities in problem identification, reasoning. | Required |
| Ability to develop original ideas to solve problems. | Required |
| Ability in persuasion and leadership. | Required |
| Knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences. | Required |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|
Other Special Requirements & Conditions
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Level of Supervision Received
| Direction |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: No |