General Information
| Job Description | BUS SYS ANL 3 | Working Title | Business Systems Analyst |
|---|---|---|---|
| Job Code | 007584 | Grade | 22 |
| Department Name | University Library - D01090 | Department Head | |
| Supervisor | Effective Date | 03/21/2017 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions. |
Custom Scope
| Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures. Resolves a wide range of business process issues of moderate to complex scope. Demonstrates good judgment in selecting methods and techniques to obtain solutions |
Department Custom Scope
| The Business Systems Analyst serves as the subject matter expert for the UCR Library's Integrated Library System (ILS) applications and is responsible for analyzing business practices, processes and developing solutions to issues. Additional responsibilities include business systems analytics and project management for various cyberinfrastructure application projects, user training on productivity applications, and general information technology support of help desk requests. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
| Master's degree in Library Science (MLS), Information Science, or a related field. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|
License Requirements
Certification Requirements
| Certification | Requirement |
|---|---|
| Project Management Certification (PMP) or equivalent. | Preferred |
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Applies technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives with an understanding of applicable business practices, processes, systems and industry standards to meet end-user needs.
|
15 |
Provides technical expertise in identifying, evaluating and developing complex systems and procedures. Creates complex specifications for systems to meet end-user requirements. Involved in developing complex user interface designs. Plans and executes unit integration and acceptance testing. Participates in cross-functional teams to address complex business or systems issues.
|
15 |
Gathers, analyzes, prepares and summarizes recommendations for approval of business process and procedural documentation. Recommends and implements changes in processes and procedures. Negotiates with stakeholders on the creation of specifications.
|
15 |
Gathers, analyzes, prepares and summarizes business and user needs, documenting requirements and revising existing system and process logic issues as necessary. Provides support and training on new applications. Guides and advises less-experienced Business Systems Analysts.
|
15 |
| Performs other duties as assigned. | 5 |
| Participates in the resolution of general information technology support issues. Analyze needs, design solutions, develop realistic schedules, determine resources, evaluate risks and collectively agree on priorities within a team environment. | 10 |
| Monitors and resolves help desk requests related to ILS applications. | 10 |
| Thoroughly examines, researches, resolves and documents a wide range of issues that staff encounter with ILS applications. | 5 |
| Updates the web content of ILS applications to introduce new features and enhancements. | 5 |
| Maintains knowledge of current industry trends and performs continuous assessment of innovative methodologies, technologies and approaches. Identifies opportunities for improvement and communicates them to supervisor. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Thorough knowledge of business and process analysis functions. | Required |
| Thorough Knowledge of related areas of IT. | Required |
| Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture. | Required |
| In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description. | Required |
| Demonstrated ability to work with others from diverse backgrounds. | Required |
| Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills. | Required |
| Broad knowledge relating to software design. | Required |
| Thorough knowledge of business processes and procedures. | Required |
| Demonstrated testing and test planning skills. | Required |
| Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization. | Required |
| Ability to communicate effectively both verbally and in writing. | Required |
| Ability to accurately apply a wide variety of policies and procedures. | Required |
| Ability to perform accurate, detailed work. | Required |
| Ability to foster a respectful, cooperative, professional and courteous environment, maintain confidentiality, and employ tact and diplomacy. | Required |
| Ability to organize work, establish priorities and meet deadlines. | Required |
| Ability to establish and maintain professional working relationships. | Required |
| Ability to display initiative and remain flexible in a fast-paced and changing environment. | Required |
| Demonstrated knowledge of multiple applications and the ability to thoroughly examine, research and resolve complex issues. | Preferred |
| Demonstrated ability to perform business analysis services on a variety of non-ILS systems that pertain to specific library needs. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
Other Special Requirements & Conditions
|
|
Level of Supervision Received
| GeneralSupervision |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: No |