General Information

Job Description BUS SYS ANL 3 Working Title Business Systems Analyst
Job Code 007584 Grade 22
Department Name University Library - D01090 Department Head
Supervisor Effective Date 03/21/2017
Position(s) Directly Supervised
Job Code Title FTE

Generic Scope
Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.

Custom Scope
Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures. Resolves a wide range of business process issues of moderate to complex scope. Demonstrates good judgment in selecting methods and techniques to obtain solutions

Department Custom Scope
The Business Systems Analyst serves as the subject matter expert for the UCR Library's Integrated Library System (ILS) applications and is responsible for analyzing business practices, processes and developing solutions to issues. Additional responsibilities include business systems analytics and project management for various cyberinfrastructure application projects, user training on productivity applications, and general information technology support of help desk requests.

Education & Experience Requirements

Education Requirements
Degree Requirement
Bachelor's degree in related area and/or equivalent experience/training. Required
Master's degree in Library Science (MLS), Information Science, or a related field. Preferred

Experience Requirements
Experience Requirement

License Requirements

Certification Requirements
Certification Requirement
Project Management Certification (PMP) or equivalent. Preferred

Educational Condition Requirements
Condition Requirement

Key Responsibilities

Description % Time
Applies technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives with an understanding of applicable business practices, processes, systems and industry standards to meet end-user needs.
  • Serves as the ILS subject matter expert.
Provides technical expertise in identifying, evaluating and developing complex systems and procedures. Creates complex specifications for systems to meet end-user requirements. Involved in developing complex user interface designs. Plans and executes unit integration and acceptance testing. Participates in cross-functional teams to address complex business or systems issues.
  • Leads teams involved in the review, analysis, testing, deployment, migration and optimization of ILS applications.
Gathers, analyzes, prepares and summarizes recommendations for approval of business process and procedural documentation. Recommends and implements changes in processes and procedures. Negotiates with stakeholders on the creation of specifications.
  • In addition, serves as liaison with ILS and third-party vendors.
Gathers, analyzes, prepares and summarizes business and user needs, documenting requirements and revising existing system and process logic issues as necessary. Provides support and training on new applications. Guides and advises less-experienced Business Systems Analysts.
  • Provides comprehensive support to staff in all aspects of ILS and related applications and user training on current and new business productivity software and/or applications.
Performs other duties as assigned.
Participates in the resolution of general information technology support issues. Analyze needs, design solutions, develop realistic schedules, determine resources, evaluate risks and collectively agree on priorities within a team environment.
Monitors and resolves help desk requests related to ILS applications.
Thoroughly examines, researches, resolves and documents a wide range of issues that staff encounter with ILS applications.
Updates the web content of ILS applications to introduce new features and enhancements.
Maintains knowledge of current industry trends and performs continuous assessment of innovative methodologies, technologies and approaches. Identifies opportunities for improvement and communicates them to supervisor.

Knowledge, Skills & Abilities

Knowledge/Skill/Ability Requirement
Thorough knowledge of business and process analysis functions. Required
Thorough Knowledge of related areas of IT. Required
Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture. Required
In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description. Required
Demonstrated ability to work with others from diverse backgrounds. Required
Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills. Required
Broad knowledge relating to software design. Required
Thorough knowledge of business processes and procedures. Required
Demonstrated testing and test planning skills. Required
Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization. Required
Ability to communicate effectively both verbally and in writing. Required
Ability to accurately apply a wide variety of policies and procedures. Required
Ability to perform accurate, detailed work. Required
Ability to foster a respectful, cooperative, professional and courteous environment, maintain confidentiality, and employ tact and diplomacy. Required
Ability to organize work, establish priorities and meet deadlines. Required
Ability to establish and maintain professional working relationships. Required
Ability to display initiative and remain flexible in a fast-paced and changing environment. Required
Demonstrated knowledge of multiple applications and the ability to thoroughly examine, research and resolve complex issues. Preferred
Demonstrated ability to perform business analysis services on a variety of non-ILS systems that pertain to specific library needs. Preferred

Special Requirements & Conditions
Special Condition Requirement
Must pass a background check. Required

Other Special Requirements & Conditions

Level of Supervision Received


Working Environment

Other Requirements

Items Used
  • Standard Office Equipment
  • Computer
  • Printer
  • Copier
  • Scanner
  • Calculator
  • Telephone
  • Miscellaneous electronic devices

Physical Requirements
  • Bend : Occasionally
  • Sit : Frequently
  • Squat : Occasionally
  • Stand : Frequently
  • Crawl : NA
  • Walk : Frequently
  • Climb : NA

Mental Requirements
  • Read/Comprehend : Constantly
  • Write : Frequently
  • Perform Calculations : Occasionally
  • Communicate Orally : Frequently
  • Reason & Analyze : Frequently

Environmental Requirements
  • Is exposed to excessive noise : No
  • Is around moving machinery : No
  • Is exposed to marked changes in temperature and/or humidity : No
  • Drives motorized equipment : No
  • Works in confined quarters : No
  • Dust : No
  • Fumes : No

Critical Position

Is Critical Position: No

More Information

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Career OpportunitiesUCR Libraries
Campus StatusMaps and Directions

Department Information

Human Resources
1160 University Ave.
Riverside, CA 92521

Fax: (951) 827-6493