UCR Jobs

General Information

Job Description	STDT LIFE DEVT SUPV 1	Working Title	Manager of International Student Services
Job Code	004567	Grade	20
Department Name	UNEX-International Educ Pgms - D01062	Department Head
Supervisor		Effective Date	01/08/2018

Position(s) Directly Supervised

Job Code	Title	FTE
004722	BLANK AST 3	2
004723	BLANK AST 2	2
004564	STDT LIFE DEV SPEC 3	1

Generic Scope

Provides immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures.

Provides immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures.

Custom Scope

Provides supervision to Student Services Assistants ensuring that procedural guidance to students is timely and accurate. Directs subordinates to guidelines, procedures, and processes.

Provides supervision to Student Services Assistants ensuring that procedural guidance to students is timely and accurate. Directs subordinates to guidelines, procedures, and processes.

Department Custom Scope

Under the direction of the Associate Director of International Education Programs, the Manager of International Student Services is responsible for the management and development of the International Student Services unit, inclusive of the IEP Homestay Program (400 local participating families), the residential education program at International Village Apartments (300 beds/2 buildings), the Transportation and Cultural Liaison Office (15 part-time drivers), and the Activities Office, all serving up to 5,000 international students per year. This position is responsible for revenue generation through housing occupancy, excursions and transportation services; comprehensive student life programming inclusive of social and cultural activities, co-curricular conversation programs, service-learning programs and other activities that support custom programs and the general student population. The position is responsible for development and performance management of staff, overseeing daily administrative operations; student advising on matters of student life, adjustment, and health insurance; and leadership on crisis management, conflict resolution.

Under the direction of the Associate Director of International Education Programs, the Manager of International Student Services is responsible for the management and development of the International Student Services unit, inclusive of the IEP Homestay Program (400 local participating families), the residential education program at International Village Apartments (300 beds/2 buildings), the Transportation and Cultural Liaison Office (15 part-time drivers), and the Activities Office, all serving up to 5,000 international students per year. This position is responsible for revenue generation through housing occupancy, excursions and transportation services; comprehensive student life programming inclusive of social and cultural activities, co-curricular conversation programs, service-learning programs and other activities that support custom programs and the general student population. The position is responsible for development and performance management of staff, overseeing daily administrative operations; student advising on matters of student life, adjustment, and health insurance; and leadership on crisis management, conflict resolution.

Education & Experience Requirements

Education Requirements

Degree	Requirement
Bachelor's degree in related area and/or equivalent experience/training.	Required
Master's degree.	Preferred
Master's degree in counseling, higher education/student affairs administration, international relations, management, or other closely related area.	Preferred

Experience Requirements

Experience	Requirement

License Requirements

Certification Requirements

Certification	Requirement

Educational Condition Requirements

Condition	Requirement

Key Responsibilities

Description	% Time
Monitors employee performance and provides direction and assistance. Directly supervises and manages performance and development for Residence Life Coordinator, Transportation Coordinator, Homestay Program Coordinator, Homestay Program Assistant and Student Life Assistant. Indirectly supervises Community Assistants, student employees, and Driver pool.	15
Counsels and evaluates employee performance. Addresses and advises performance issues swiftly. Encourages and establishes achievable performance goals with unit employees. Provides formal performance feedback and evaluation.	5
Provides training to subordinates. Responsible for ensuring ongoing training and development of full-time and and part-time employees, including residential staff, student employees, interns, and volunteers.	10
Provides guidance and direction on most complex operational issues and problems. Responsible for effective management of the following programs, their personnel and resources: student activities, transportation, homestay, and residential life. Provides leadership for international student orientations, community development, student conduct, risk reduction and crisis management; budget and administrative responsibilities to include revenue generation; marketing via social media and promotions; and collaboration with service providers, campus resources and community partners.	50
Recommends corrective action, hiring, and separation of employees when appropriate.	5
Recommends changes to program policies, processes, and procedures. Ensures programmatic and service efficacy through assessment, evaluation and responsible use of resources. Ensures compliance with policy/procedure and regulations. As part of the IEP management team, collectively manages unit and departmental operations and programs and sets goals and objectives.	15

Knowledge, Skills & Abilities

Knowledge/Skill/Ability	Requirement
Knowledge of University processes and procedures.	Required
Knowledge of advising and counseling techniques and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.	Required
Skills in active listening, critical thinking, negotiation, problem solving, reasoning, organizing, written and verbal communication; multitasking and intercultural competence.	Required
Thorough knowledge of Student Affairs/Student Life specialization.	Required
Skills in project management.	Required
Demonstrated track record of creating remarkable customer service experiences.	Required
Organizational/leadership skills to work in a fast-paced environment.	Required
Skills in fostering teamwork and mentoring individuals.	Required
Excellent composition and verbal skills with diverse audiences/personnel.	Required
Demonstrated time management skills.	Required
Knowledge of laws and policies applicable to student housing and student life in higher education.	Required
Knowledge of student development theory and counseling theory.	Preferred
Knowledge of California tourism.	Preferred
Second language proficiency.	Preferred
Experience living/working/studying abroad.	Preferred

Special Requirements & Conditions

Special Condition	Requirement

Other Special Requirements & Conditions

Valid Drivers License Travel Travel Outside of Normal Business Hours This position serves in a regular on-call capacity and works some evenings, weekends and holidays as required.

Valid Drivers License
Travel
Travel Outside of Normal Business Hours
This position serves in a regular on-call capacity and works some evenings, weekends and holidays as required.

Level of Supervision Received

Direction

Direction

Environment

Working Environment

Campus

Campus

Other Requirements

Items Used

Standard Office Equipment Cell Phone

Standard Office Equipment
Cell Phone

Physical Requirements

Bend : NA Sit : Frequently Squat : NA Stand : Frequently Crawl : NA Walk : Frequently Climb : NA

Bend : NA
Sit : Frequently
Squat : NA
Stand : Frequently
Crawl : NA
Walk : Frequently
Climb : NA

Mental Requirements

Read/Comprehend : Frequently Write : Frequently Perform Calculations : Occasionally Communicate Orally : Constantly Reason & Analyze : Frequently

Read/Comprehend : Frequently
Write : Frequently
Perform Calculations : Occasionally
Communicate Orally : Constantly
Reason & Analyze : Frequently

Environmental Requirements

Is exposed to excessive noise : No Is around moving machinery : No Is exposed to marked changes in temperature and/or humidity : No Drives motorized equipment : No Works in confined quarters : No Dust : No Fumes : No

Is exposed to excessive noise : No
Is around moving machinery : No
Is exposed to marked changes in temperature and/or humidity : No
Drives motorized equipment : No
Works in confined quarters : No
Dust : No
Fumes : No

Critical Position

Is Critical Position: No

Is Critical Position: No

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