General Information
| Job Description | AMBUL CARE ADMSTN MGR 2 | Working Title | UCR Health Chief Operating Officer (COO) |
|---|---|---|---|
| Job Code | 006471 | Grade | 27 |
| Department Name | Clinical Affairs - D02007 | Department Head | |
| Supervisor | Effective Date | 10/29/2018 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|---|---|
| 004723 | BLANK AST 2 | 1 |
| 004172 | AMBUL CARE ADMSTN SUPV 1 | 3 |
| 009263 | MED RCDS ADM | 1 |
Generic Scope
| Oversees through subordinate managers a large department or multiple smaller units, OR manages a highly specialized technical function/team. Has significant responsibility to achieve broadly stated goals through subordinate managers. Determines objectives, directs programs, develops strategies and policies, manages human, financial, and physical resources, and functions with a high degree of autonomy. Proactively assesses risk to establish systems and procedures to protect organizational assets. Determines strategies for a program with organization-wide impact. |
Custom Scope
| Directs the operations and program planning for healthcare clinics and/or centers; develops plans to optimize practices and resources, people, space, time and equipment. |
Department Custom Scope
| Directs the operations and program planning for healthcare clinics and / or centers; develops plans to optimize practices and resources, people, space, time and equipment. The UCR Health Chief Operating Officer (COO) is under the direct supervision of the UCR Health CEO. This position directs the administrative, and clinical operational activities of the clinical care services of the UCR SOM clinical enterprise known as UCR Health. The position collaborates with the UCR SOM clinical departments in supporting medical practice in the clinics and both outpatient and inpatient service areas of the health system. This position will be a key contributor in building the clinical practice with the establishment of practice sites spanning Inland Southern California regions including the Coachella Valley, Riverside Metro, San Bernardino County, and Southwest Riverside (Temecula/Murrieta) regions. This includes hiring physicians, developing and outfitting practice sites, implementing managed clinic staffing and operations, building business models/plans and pro formas. The operating budget, revenue streams and clinical practice sites are expected to expand at a rapid growth trajectory over the next several years. The COO oversees a portfolio that includes: 1) clinic operations; 2) health information management 3) clinical informatics. The incumbent in this position will partner with the UCR Health Chief Medical Officer to provide seamless clinical leadership utilizing the dyad leadership model to achieve shared goals. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent combination of experience/training. | Required |
| Graduate degree in business, management or healthcare administration, or related field or equivalent. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Designs and oversees a financial process that provides a comprehensive view of current and forecasted clinic performance, to include revenues, costs, industry trends and reimbursements. Ensures an infrastructure for central coordination of the clinics and/or centers financial operating budgets. Reviews and approves fiscal planning proposals for new programs and budgets.
|
15 |
| Directs the clinical and operational functions and staff. Recommends allocation of staff, space, equipment, and other resources to optimize the delivery of clinical services. Oversees implementation of quality improvement plans. Ensures compliance with internal policies and external regulations. | 10 |
Reviews and approves proposals for facilities expansion, satellite development, construction, space planning, capital equipment requests, and staffing needs. Researches and prepare proposals for expansion, satellite development, construction and space planning.
|
10 |
Analyzes functionality, quality, and efficiency of information systems from a best practices standpoint. Creates and utilizes analytics to track and assess clinic performance. Proposes modifications or new systems as needed.
|
10 |
| Develops and implements patient service standards and metrics, based on best practices. Develops managers to create a workplace culture with a focus on service excellence and employee empowerment for creativity, efficiency, engagement, quality of care, ingenuity, safety, and innovations in operations. | 20 |
| Develops processes and analytics to assure viability of existing programs and practice patterns, and optimize productivity, Reviews and approves proposals for operational performance improvement projects that impact marketability and service. | 5 |
| Clinical operations and accreditation: Ensures internal policies and external regulations are followed across the clinic organization in regards to billing and coding practices and cash handling. Responsible for the overall direction and management of clinical services working with the Chief Medical Officer, Clinic Managers, Medical Directors and the appropriate Clinical Chairs. Partners with leadership of Human Resources, Information Systems, Finance, Hospital Affiliates and other institutional service departments to maintain appropriate support services for clinical services. Partners with health system leadership in the development and implementation of a strategic plan for clinical services. Ensures that appropriate institutional strategies for patient-centered care are coordinated with clinical operations and programs. | 15 |
| Oversees clinical and administrative staff hiring, training and development, performance evaluation and progressive discipline; clinic administration, including facilities; these services may be directly provided by UCR and/or provided under contract by a Management Services Organization (MSO) provider. Serves as the primary UCR SOM management liaison to any contracted MSO provider. Encourages and supports a culture which promotes excellence, collaboration, empowerment, accountability and most of all a customer service focus. Supports and mentors staff members who are contribute to the success of the operations. | 15 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Strong clinic/center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, information technology, and the policies, principles, best practices, and standards involved with effective clinic/center administration. | Required |
| Excellent skills in successfully managing clinic/center administration functions. Skills to develop strategic plans, create benchmarks, integrate systems and fiscal management. | Required |
| Excellent and advanced managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation. | Required |
| Excellent and advanced communications skills to convey complex information clearly and concisely to all levels of staff, management, and outside agencies, with the ability to motivate, influence, and persuade others. | Required |
| Strong knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes. | Required |
| Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments. | Required |
| Demonstrated experience in management, strategic development, and organizational structure as it relates to healthcare facilities including funding, planning, design, construction and renovation of space. | Required |
| Demonstrated experience planning, implementing, managing, and evaluating projects/programs geared toward broadening a clinical enterprise. | Required |
| Demonstrated experience in managing project budgets, coordinating multiple projects, adapting programmatic objectives to changes in resources and establishing priorities as affected by budgetary issues. | Required |
| Experience in successful revenue sourcing in a healthcare setting. | Required |
| Knowledge of industry revenue sourcing/venture capital acquisition dynamics and development concepts with proven success in assisting with identification, cultivation and sourcing. | Required |
| Demonstrated strong interpersonal and organizational skills, including the ability to work effectively, with individuals from all levels of an organization from diverse institutional sectors to achieve common objectives. | Required |
| Demonstrated understanding of unique political, policy and protocol concerns of decision makers in corporate, federal, state and nonprofit organizations. | Required |
| Strong knowledge of the clinical revenue cycle. | Required |
| Experience managing physician revenue cycles. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|
Other Special Requirements & Conditions
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Level of Supervision Received
| GeneralDirection |
Environment
Working Environment
| Campus, business office and healthcare settings. |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: No |