General Information
Job Description | AMBUL CARE ADMSTN MGR 1 | Working Title | Director, Ambulatory Operations |
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Job Code | 006472 | Grade | 25 |
Department Name | Clinical Affairs - D02007 | Department Head | |
Supervisor | Effective Date | 12/28/2018 |
Position(s) Directly Supervised
Job Code | Title | FTE |
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004172 | AMBUL CARE ADMSTN SUPV 1 | 3 |
009263 | MED RCDS ADM | 1 |
Generic Scope
Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets. |
Custom Scope
Manages the operations of healthcare clinic(s) or center (s) to include fiscal, human resources and practice management operations. |
Department Custom Scope
The Director of Ambulatory Operations is responsible for directing the day-to-day operations of UCR Health community practices. Through clinic managers, ensures front and back office staff provide high quality and easy access to care in compliance with local, state and federal requirements. Implements and maintains high practice standards, responsible finance management, exceptional employee engagement and development. Participates as part of management team in formulating, implementing and evaluating business plans/strategies for clinic operations and responsible for achieving both short and long term strategic, business and financial goals/objectives. Is accountable for working with other leaders across the organization to facilitate work groups focused on improving key performance metrics through ongoing process improvement. Leads the clinical practices into a data driven, team oriented culture that embraces the patient experience, safety and quality as well as continuous process improvement. This position ensures the development and implementation of key strategic initiatives and serves as a strategic leader who is attuned to the ever-changing needs of the community and healthcare industry. |
Education & Experience Requirements
Education Requirements
Degree | Requirement |
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Bachelor's degree in related area and/or equivalent combination of experience/training. | Required |
Advanced degree in healthcare, business administration, or relevant field. | Preferred |
Experience Requirements
Experience | Requirement |
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License Requirements
Certification Requirements
Certification | Requirement |
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Educational Condition Requirements
Condition | Requirement |
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Key Responsibilities
Description | % Time |
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Implements and monitors the financial process for a comprehensive view of current and forecasted clinic performance, to include revenues, costs, industry trends and reimbursements. | 15 |
Manages the clinical and operational functions and staff. Recommends allocation of staff, space, equipment, and other resources to optimize the delivery of clinical services. Implements quality improvement systems. Ensures compliance with internal policies and external regulations.
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15 |
Researches and prepares proposals for facilities expansion, satellite development, construction, space planning, capital equipment requests, and staffing needs. | 5 |
Responsible for employee recruitment, performance evaluation, progressive discipline, and staff development. Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level. | 5 |
Research, develop and recommend internal policies and procedures for identifying, eliminating or mitigating risk management issues within the practice(s). | 10 |
Promotes a workplace culture with a focus on meeting or exceeding patient service standards. Develops an environment that encourages creativity, efficiency, engagement, quality of care, safety, and innovations in operations.
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10 |
Implements processes and metrics to assure viability of existing programs and practice patient and staffing patterns, and optimize productivity, Recommends operational performance improvements that impact marketability and service.
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20 |
Assures internal policies and external regulations are followed in regards to billing and coding practices and cash handling. | 10 |
Act as an operations link between IT and Clinical Leaders to optimize Epic and other interfaced platforms. | 5 |
Ensures marketing and community integration plans are structured to achieve clinic goals. Works closely with the marketing department to build relationships with community providers and increase awareness of services provided. Closely monitors referral patterns and works with providers to build practice volumes to desired sizes. | 5 |
Knowledge, Skills & Abilities
Knowledge/Skill/Ability | Requirement |
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Clinic/center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology. | Required |
Proven ability to organize, manage multiple priorities, and delegate and delegate work functions efficiently. | Required |
Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation. | Required |
Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff. | Required |
Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes. | Required |
Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments. | Required |
Special Requirements & Conditions
Special Condition | Requirement |
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Other Special Requirements & Conditions
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Level of Supervision Received
GeneralDirection |
Environment
Working Environment
Office and clinical settings |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
Is Critical Position: No |