General Information


Job Description AMBUL CARE ADMSTN MGR 1 Working Title Director, Ambulatory Operations
Job Code 006472 Grade 25
Department Name Clinical Affairs - D02007 Department Head
Supervisor Effective Date 12/28/2018
Position(s) Directly Supervised
Job Code Title FTE
004172 AMBUL CARE ADMSTN SUPV 1 3
009263 MED RCDS ADM 1

Generic Scope
Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets.

Custom Scope
Manages the operations of healthcare clinic(s) or center (s) to include fiscal, human resources and practice management operations.

Department Custom Scope
The Director of Ambulatory Operations is responsible for directing the day-to-day operations of UCR Health community practices. Through clinic managers, ensures front and back office staff provide high quality and easy access to care in compliance with local, state and federal requirements. Implements and maintains high practice standards, responsible finance management, exceptional employee engagement and development. Participates as part of management team in formulating, implementing and evaluating business plans/strategies for clinic operations and responsible for achieving both short and long term strategic, business and financial goals/objectives. Is accountable for working with other leaders across the organization to facilitate work groups focused on improving key performance metrics through ongoing process improvement. Leads the clinical practices into a data driven, team oriented culture that embraces the patient experience, safety and quality as well as continuous process improvement. This position ensures the development and implementation of key strategic initiatives and serves as a strategic leader who is attuned to the ever-changing needs of the community and healthcare industry.

Education & Experience Requirements

Education Requirements
Degree Requirement
Bachelor's degree in related area and/or equivalent combination of experience/training. Required
Advanced degree in healthcare, business administration, or relevant field. Preferred

Experience Requirements
Experience Requirement

License Requirements

Certification Requirements
Certification Requirement

Educational Condition Requirements
Condition Requirement

Key Responsibilities

Description % Time
Implements and monitors the financial process for a comprehensive view of current and forecasted clinic performance, to include revenues, costs, industry trends and reimbursements.
15
Manages the clinical and operational functions and staff. Recommends allocation of staff, space, equipment, and other resources to optimize the delivery of clinical services. Implements quality improvement systems. Ensures compliance with internal policies and external regulations.
  • Collaborate with leadership to identify areas of improvement and focus resources to improve overall performance. Utilize data, analysis and various metrics to drive continual process improvement and revenue generation. Provide analytical reporting on clinical and operational areas to assist with workflow and performance management. Makes recommendations and support strategies for improving clinical processes and patient outcomes including management of patient responsiveness, call triage, documentation of care, wait times, and care management.
15
Researches and prepares proposals for facilities expansion, satellite development, construction, space planning, capital equipment requests, and staffing needs.
5
Responsible for employee recruitment, performance evaluation, progressive discipline, and staff development. Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level.
5
Research, develop and recommend internal policies and procedures for identifying, eliminating or mitigating risk management issues within the practice(s).
10
Promotes a workplace culture with a focus on meeting or exceeding patient service standards. Develops an environment that encourages creativity, efficiency, engagement, quality of care, safety, and innovations in operations.
  • Develops employee engagement strategies to promote employee satisfaction, retention, and talent acquisition.
10
Implements processes and metrics to assure viability of existing programs and practice patient and staffing patterns, and optimize productivity, Recommends operational performance improvements that impact marketability and service.
  • Assist in developing the organization structure and operating model, inclusive of actionable key performance indicators (KPIs), Metrics, Scorecards and Dashboards. Support the development of KPIs, to measure progress across all locations, set targets and monitor results. Lead projects and initiate the development and execution of annual strategic goals and objectives, and ensure alignment to these goals. Collaborates with all operational functions on strategic initiatives (i.e. department chairs, finance, operations, HR, IT, etc.).
20
Assures internal policies and external regulations are followed in regards to billing and coding practices and cash handling.
10
Act as an operations link between IT and Clinical Leaders to optimize Epic and other interfaced platforms.
5
Ensures marketing and community integration plans are structured to achieve clinic goals. Works closely with the marketing department to build relationships with community providers and increase awareness of services provided. Closely monitors referral patterns and works with providers to build practice volumes to desired sizes.
5

Knowledge, Skills & Abilities

Knowledge/Skill/Ability Requirement
Clinic/center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology. Required
Proven ability to organize, manage multiple priorities, and delegate and delegate work functions efficiently. Required
Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation. Required
Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff. Required
Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes. Required
Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments. Required

Special Requirements & Conditions
Special Condition Requirement

Other Special Requirements & Conditions

Level of Supervision Received
GeneralDirection

Environment

Working Environment
Office and clinical settings

Other Requirements

Items Used
  • Standard Office Equipment

Physical Requirements
  • Bend : Occasionally
  • Sit : Frequently
  • Squat : NA
  • Stand : Occasionally
  • Crawl : NA
  • Walk : Occasionally
  • Climb : NA

Mental Requirements
  • Read/Comprehend : Frequently
  • Write : Frequently
  • Perform Calculations : Occasionally
  • Communicate Orally : Frequently
  • Reason & Analyze : Frequently

Environmental Requirements
  • Is exposed to excessive noise : No
  • Is around moving machinery : No
  • Is exposed to marked changes in temperature and/or humidity : No
  • Drives motorized equipment : No
  • Works in confined quarters : No
  • Dust : No
  • Fumes : No

Critical Position

Is Critical Position: No

More Information

General Campus Information

University of California, Riverside
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Riverside, CA 92521
Tel: (951) 827-1012

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Department Information

Human Resources
1160 University Ave.
Riverside, CA 92521

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E-mail: jobshelp@ucr.edu

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