General Information
| Job Description | INFO SYS MGR 1 | Working Title | Associate Director, Systems Engineering and Operations |
|---|---|---|---|
| Job Code | 000667 | Grade | 26 |
| Department Name | Infrastructure and Systems Ops - D01132 | Department Head | |
| Supervisor | Effective Date | 06/17/2019 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|---|---|
| 000526 | SYS ADMSTN SUPV 2 | 3 |
| 000531 | IT ARCHITECT 4 | 1 |
Generic Scope
| Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets. |
Custom Scope
| Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Reviews and approves recommendations for functional programs. Provides guidance to subordinates to achieve goals in accordance with established policies. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules. |
Department Custom Scope
| The Associate Director of Systems Engineering and Operations reports to the Deputy CTO of Enterprise Infrastructure and provides leadership for the Systems Engineering, Systems Operations, Application Operations and the Lead Systems Architect. The Associate Director is responsible for the effective operations of all system infrastructure that supports campus IT services including servers, storage, and cloud. Additionally, the Associate Director, in collaboration with the Deputy CTO of Enterprise Infrastructure, develops and recommends systems strategies. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree or equivalent combination of education and experience. | Required |
Experience Requirements
| Experience | Requirement |
|---|
License Requirements
Certification Requirements
| Certification | Requirement |
|---|---|
| IT Infrastructure Library (ITIL) Certification | Preferred |
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
| Administers IT policies that directly affect subordinate employees. | 10 |
May analyze the needs of functional departments and helps to establish priorities for feasibility studies and systems design and implementation to develop new and/or modify information processing systems.
|
25 |
Coordinates with functional departments involved in system requirements, techniques, and controls.
|
10 |
| Develops and monitors operational and budget processes, staff FTE, finance, human resources and space planning. | 10 |
Establishes and recommends changes to policies which affect the department.
|
10 |
Manages, through subordinate supervisors, the coordination of activities of a department with responsibility for results in terms of costs, methods, and employees.
|
35 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Uses and applies applications Information Technology theories and concepts to manage and provide solutions. | Required |
| Requires a broad working knowledge of the applications programming development function. | Required |
| Requires the ability to gather, organize, and analyze data in the completion of assignments. | Required |
| Possesses skills necessary to accomplish department/section objectives and address related problems and issues in an effective manner. | Required |
| Thorough knowledge of subject area sufficient for strategic planning, technology assessment and direction. | Required |
| Demonstrated skill in managing technical staff. | Preferred |
| Experience in the management of ongoing technology infrastructure acquisition and expansion, to include the identification and integration of suitable emerging technologies. | Required |
| Thorough knowledge of technical concepts and basic operating principles of data communications, computer hardware, vendor IT products, and software. | Required |
| Ability to understand the process involved to adapt, integrate, and modify existing programs or vendor-supplied products for use within the technical environment. | Required |
| Experienced in leading change management activities and managing their impact across the unit or department. | Required |
| Experience of analyzing buy vs. build procurement for products for effective and efficient technology use. | Required |
| Excellent oral and written communication skills, including the ability to effectively present technical topics to individuals and groups with potentially varied levels of technical sophistication. | Required |
| Strong knowledge and understanding of service delivery principles. | Required |
| Understanding of automation, infrastructure as code and devops. | Required |
| Understanding of managing systems operations in a cloud environment. | Required |
| Demonstrated capability of IT project management. | Required |
| Familiarity with Windows and Linux systems administration practices. | Required |
| Current knowledge of the University of California, Riverside campus community. | Preferred |
| Current knowledge of the Information Technology Solutions organizational environment. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
| Occasional travel for university related business meetings, conferences and/or professional development. | Required |
Other Special Requirements & Conditions
|
Level of Supervision Received
| GeneralDirection |
Environment
Working Environment
| UCOP IntelliCenter |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: No |