General Information
| Job Description | FOOD SVC MGR 1 | Working Title | Senior Manager, AI / Glasgow |
|---|---|---|---|
| Job Code | 000393 | Grade | 20 |
| Department Name | Dining Services - D01209 | Department Head | |
| Supervisor | Effective Date | 08/20/2019 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|---|---|
| 005234 | FOOD SVC SUPV 1 | 2 |
Generic Scope
| Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets. |
Custom Scope
| Receives department/section assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to staff according to established policies and management guidance. Exercises judgment within defined procedures and policies to determine appropriate action. |
Department Custom Scope
| Under the general direction from the Assistant Director of Campus Dining, the Senior Manager will plan, organize, manage, and direct the total day-to-day activities of the front of house operation for Aberdeen-Inverness (AI) Residential Restaurant (closing summer 2020), Scotty's Convenience Store at AI, Glasgow Residential Restaurant (opening Fall 2020), Scotty's Convenience Store at Glasgow, and the Food Trucks operation (starting in Fall of 2020). Glasgow is a new two-story, 860 seat all-you-care-to-eat residential restaurant currently under construction. It includes five distinct food platforms, a teaching kitchen platform, an exhibition commissary bakery, a dessert platform, an outdoor balcony patio, an outdoor first floor patio, a special event/meeting room, a convenience store, and a large commerical kitchen that will include staff and production for Glasgow, food trucks, concessions, catering, and Early Childhood Services (ECS). Glasgow will serve as a destination for students, faculty and staff, but will be particularly crucial to the student experience for freshman residing on campus. The Food Trucks operation is comprised of four (4) distinct food trucks offering a range of entrees, sides, desserts, coffee, pastries, and snacks. Food Trucks are utilized throughout campus for daily retail service to the campus and for special events. The Senior Manager will directly manage four (4) and indirectly supervise over seventy-five (75) employees (career, limited, and student employees. Directly responsible for managing staff, work schedules, customer service, food presentation, dining rooms, special event rooms, and maintenance functions. This position participates in the planning, development, preparation, and management of unit budgets to ensure fiscal controls. The Senior Manager selects, trains, supervises, and evaluates performance of assigned staff. The Senior Manager works in collaboration with the Senior Culinary Manager to ensure food quality, assists in the development of innovative menus, and oversees proper ordering, receiving, and storage of all goods. Works diligently to ensure a high level of guest satisfaction. Provides operational oversight, guidance, training, and support to the management team and supervisors within Glasgow. The Senior Manager models excellent leadership skills and creates a welcoming environment for staff, students, and all guests. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|
License Requirements
| License | Requirement |
|---|---|
| Valid driver's license and clean driving record. | Required |
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|---|
| Must successfully obtain ServSafe certification with a minimum score of 75 within six (6) months of appointment begin date. | Required |
Key Responsibilities
| Description | % Time |
|---|---|
Manages food inventories, vendor deliveries, food preparation, and menu planning while adhering to strict regulatory guidelines.
|
10 |
Develops and monitors budgets.
|
10 |
Ensures appropriate use and care of kitchen and food service equipment, facilities, and materials.
|
5 |
Assists functional unit as needed.
|
5 |
Develops, implements and maintains exceptional customer service standards.
|
20 |
Audits and ensures compliance of food prep to QA standards and safety/security related to handling and preparation of food.
|
10 |
| Supervise and direct the activities of direct reports including hiring, evaluating performance, assigning work, scheduling, staffing levels, initiating disciplinary actions and resolving complaint/grievances; Conduct performance evaluations and meetings on all direct reports and review all performance evaluations prepared by direct reports to ensure accuracy and timely completion; Recommend disciplinary action for any employees that are not in compliance with Policies and Procedures. Audits Kronos Timekeeping activity weekly and recommends appropriate actions for non-compliance. | 15 |
| Provide daily support to the Unit Managers and Supervisors in assigned locations. Meet with direct reports weekly to provide goals, direction, and offer support and ensure successful completion of goals that impact the facility and provide continuous improvement. Coordinate training for employees in assigned areas; Coordinate and deliver regular customer service, food safety and core skills training for all assigned staff; Oversee Managers and Supervisors in their ongoing training of staff to ensure all employees are properly trained to successfully complete their jobs. | 15 |
| In collaboration with the Assistant Director of Campus Dining, works to create and provide a vision for direct reports and staff to ensure objectives are met and identifies ways to move the unit forward. Makes effective business decisions that are aligned with the departmental goals and objectives. Leads innovation and vision setting to move the business forward continuously. | 10 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Strong knowledge in food service and sanitation regulations. | Required |
| Strong verbal and written communication skills in the English language, including active listening, dynamic flexibility, and critical thinking, and ability to multi-task and ensure effective time management. | Required |
| Strong decision making and reasoning skills, and ability to develop original ideas to solve problems, and conduct operations analysis and quality control analysis. | Required |
| Strong and effective interpersonal and work leadership skills to provide guidance to all levels of personnel. | Required |
| Intermediate computer application skills to include food service applications for point of sale and inventory control software. | Required |
| Knowledge of food trends, creation of menus, and creation of Limited Time Offerings. | Required |
| Intermediate math skills, to include computing ratios, rates, and percentages. | Required |
| Ability to communicate in Spanish, both verbally and written. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Successfully pass criminal background check. | Required |
| Employment and/or continued employment is contingent on a satisfactory Live Scan background check. | Required |
| Must possess or obtain a Valid CA Drivers License in accordance with the California Department of Motor Vehicles. | Required |
| Occasional travel for business related meetings, professional development, and/or events. | Required |
Other Special Requirements & Conditions
|
Level of Supervision Received
| GeneralDirection |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: No |