General Information
| Job Description | INSTITUTIONAL RSCH ANL 4 | Working Title | Institutional Research Director |
|---|---|---|---|
| Job Code | 005876 | Grade | 24 |
| Department Name | School of Business - D01039 | Department Head | |
| Supervisor | Effective Date |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and/or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. |
Custom Scope
| Uses advanced professional concepts and organizational objectives to resolve complex issues in creative and effective ways. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Applies full understanding of internal and external policies and procedures. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. |
Department Custom Scope
| The School of Business at the University of California, Riverside is a nationally-ranked and internationally-recognized AACSB-accredited business school. With over 14,000 alumni all over the world, it is home to the largest undergraduate business program in the University of California system, as well as to the A. Gary Anderson Graduate School of Management, which features MBA, Ph.D., Professional MBA, Master of Professional Accountancy (MPAc), and Master of Finance (MFin) programs. The School is positioned as a center of excellence in business education through cutting-edge research on the business challenges of the 21st century. The Graduate Programs Research uses advanced data techniques and organizational objectives to resolve complex issues related to School's student success initiatives. This position supports Schoolwide strategic planning and decision making through the analysis, presentation, and distribution of institutional research related data. This includes planning, analytical studies, and reporting on data related to students performance analysis to understand past, current and project performance of the Graduate, and Undergraduate Program Offices relating to recruitment, admissions, course demand and interest, internships, and employment; this incumbent will also work closely with the Marketing and Communication unit, and support the Dean in data collection and analysis. The incumbent will also analyze matriculation trends and issues, and will make suggestions for process improvements to all the programs. Also serve as the department subject matter expert for technical (CRM system), Banner and Salesforce, and system related issues concerning the student application process, electronic marketing and communications, and associated technologies. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
| Advanced degree information systems, quantitative social science, education, business, statistics, or a related area. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Researches, gathers, analyzes and summarizes information for research projects with a broad range of internal and external and/or current and historical information.
|
30 |
| Able to synthesize complex issues and present them in a creative and non-technical manner. | 15 |
| Serves as a unit representative both internally and externally. | 10 |
| Provides advice and training to less-experienced staff members. | 10 |
| Designs and establishes systems that manage, store and retrieve data for analysis to answer ad hoc informational requests and tracking of students and faculty. Developing streamline process for different program units within the School fo Business to track data efficiently. Create ad hoc reports and data analysis using institutional, survey, and external data and trends, as needed. | 15 |
| Acts as School subject matter expert for technical and system-related issues concerning the application process, electronic marketing and communications, and associated technologies; including: Banner, TargetX, GradSIS, Salesforce, GradESS, and other school and campus systems. | 5 |
| Coordinate and gather data from several sources to fulfill survey requests from external constituents, including AACSB, US News and World Report, Princeton Review, BusinessWeek, etc. | 5 |
| Manage and analyze admissions, enrollment, demographic, and other pertinent data for academic programs office use. | 5 |
| Responsible for evaluating, compare, develop, and deploy program systems like TargetX, Salesforce etc, for the School's unit | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Requires thorough knowledge in data collection and analysis techniques; statistics or social science research techniques; knowledge of organization-specific computer application programs (for example, query tools and relational databases); knowledge of organizational principles and procedures involved in handling sensitive data (for example, Family Educational Rights and Privacy Act, or FERPA). | Required |
| Understanding of organizational rules and regulations. | Required |
| Able to provide good judgment and decision-making, problem solving. | Required |
| Advanced active listening, critical thinking, good interpersonal skills and ability to multi-task. | Required |
| Advanced ability to present complex findings and recommendations in a clear concise manner verbally and in writing. | Required |
| Functional understanding of database structures, and information systems, cloud- based systems and data extraction | Preferred |
| Excellent Communication skills both verbal and written. | Required |
| Demonstrated ability to analyze and evaluate situations and data, make accurate recommendations on appropriate course of action leading to the development and improvement of administrative policies, procedures, practices, and/or programs. | Required |
| Demonstrated ability to establish and maintain effective working relationships. Ability to communicate with ethnically and culturally diverse communities | Required |
| Knowledge of student information systems and enrollment programs | Required |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|
Other Special Requirements & Conditions
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Level of Supervision Received
| Direction |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: No |