General Information


Job Description PAYROLL ANL 2 Working Title Shared Services Analyst (multiple openings)
Job Code 006943 Grade 19
Department Name BAS R'Shared Services Center - D01325 Department Head
Supervisor Effective Date 10/06/2019
Position(s) Directly Supervised
Job Code Title FTE

Generic Scope
Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.

Custom Scope
Uses payroll professional concepts. Applies organizational policies and procedures to resolve a variety of payroll issues. Works on payroll problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

Department Custom Scope
The Shared Services Analyst ensures the timely and accurate review, preparation, processing, and auditing of payroll, time and attendance, personnel, workforce administration, onboarding, and financial transactions. Ensures accurate data entry and oversight of information related to service requests, to minimize processing errors. Utilizes data and analytics to complete audits, identifies trends in delayed/inaccurate processing and partners with the R'SSC Director, other R'SSC functional leads, clients and stakeholders to identify opportunities to continuously improve the effectiveness, accuracy and delivery of services. Acts as a functional lead in resolving service requests and related transactions, and is resourceful in recommending solutions to support process improvement and the stabilization of those processes in the UCPath environment. Extracts data and information from business applications to prepare reports concerning service requests and related transactions processed by the unit, to inform management's planning of work assignments and workflow. Supports the development of standard operating procedures and data driven performance measurements. Interacts with client partners and colleagues in UCR's Central Offices and the UCPath Center to resolve service escalation issues. The Analyst supervises temporary staff, provides lead and training support to less experienced staff in the unit and is the first point of contact for Shared Services Assistants (processors) for questions concerning processes and systems. Lead responsibilities will initially be aligned with four Analyst positions as indicated; however, alignment of duties is subject to change with operational demands and business needs. Position 1 - Payroll and Workforce Administration, Position 2 - Onboarding, Leave Administration Transactions and Workforce Administration, Position 3 - Salary Cost Transfers and Workforce Administration, Position 4 - Business Processes and Workforce Administration

Education & Experience Requirements

Education Requirements
Degree Requirement
Bachelor's degree in related area and/or equivalent experience/training. Required

Experience Requirements
Experience Requirement

License Requirements

Certification Requirements
Certification Requirement

Educational Condition Requirements
Condition Requirement

Key Responsibilities

Description % Time
Provides assistance to payroll processors on moderately complex transactions.
  • Serves as a lead within a functional area (payroll, onboarding and leave administration transactions, salary cost transfers or business processes/workflow, and all aspects of related workforce administration. Is the first point of contact for service issues.
 15
Applies professional concepts in analyzing and reviewing department payroll actions appearing on overpayment/underpayment reports to determine processing errors.
  • Evaluates the root cause of delays/errors, and works with various stakeholders to make corrections and process improvements. Takes immediate action to resolve service escalation issues and engage clients and functional teams towards timely resolution.
15
Interprets pay policies (for example, vacation, leave of absence, disability, workers compensation, union contracts, government regulations, withholding exemptions, et cetera), and ensures appropriate amounts/deductions are calculated and applied to the various accounts correctly.
  • Ensures the timely and accurate execution of service requests and routinely audits payroll, onboarding, workforce administration, and financial transactions and data to ensure compliance. Elevates operational matters to the Director's attention that may impact client satisfaction, service execution, compliance, safety, or reputation of excellence.
 15
Assists departments with questions concerning eligibility, enrollment, and payment issues.
  • Assists departments/clients with questions regarding onboarding issues, payment and pay issues, and other issues and concerns regarding transactions processed by the unit. Communicates internal R'SSC, campus, and UCPath deadlines to ensure the client's timely submission of service requests, and disseminates payroll data/reports to ensure appropriate action is taken.
 10
Reviews and analyzes reports for discrepancies, and works with departments to make corrections.
  • Acts as a resource and responds to client inquiries regarding functionality, workflow, and routing roles for service related activities and systems. Assists with developing daily work assignments for functional areas to ensure due dates and deliverables are communicated to clients/staff. Develops reports that illustrate functional area progress towards meeting assigned tasks. Monitors workflow processes and ensures appropriate handoffs occur and appropriate documentation is administered within associated systems.
 15
Provides background information to higher level Payroll Analysts for resolution.
  • Supports the development of standard operating procedures and data driven performance measurements. Makes recommendations for process improvement and/or corrective action.
 5
Provides ad hoc payroll training to departmental payroll processors.
  • Supervises temporary staff, provides lead and training support to less experienced staff in the unit and serves as the first point of contact for Shared Services Assistants (processors) for questions concerning processes and systems.
 10
Participates in continuous improvement and reengineering meetings and planning sessions to stabilize the UCR FOM/UCPath initiative. Prepares and utilizes data and analytics to complete audits, identify trends in delayed/inaccurate processing and partners with the R'SSC Director, other R'SSC functional leads, clients and stakeholders to identify opportunities to continuously improve the effectiveness, accuracy and delivery of services.
5
Extracts data and information from business applications to prepare reports concerning service requests and related transactions processed by the unit, to inform management's planning of work assignments and workflow.
10

Knowledge, Skills & Abilities

Knowledge/Skill/Ability Requirement
Working knowledge of many payroll processes, policies, and procedures; knowledge of organization-specific computer application programs. Required
Working knowledge of organizational processes, procedures, and understands organizational rules and regulations. Required
Demonstrated judgment and decision-making skills; verbal, written and active listening communication skills. Uses interpersonal skills and service orientation skills in interactions with customers and colleagues. Good organizational skills and ability to multi-task. Required
Problem solving, problem identification and reasoning skills. Required
Intermediate mathematical skills. Required
Ability to embrace and work with diverse groups. Required
Time Management skills. Required
Demonstrates ability to use sound judgment in responding to issues and concerns. Required
Ability to use discretion and maintain strict confidentiality. Required
Experience and intermediate level skill with the MicroSoft Office suite of applications (Excel, Word and PowerPoint) Required
Experience working with PeopleSoft or similar enterprise-wide automated payroll systems. Preferred
Experience working in a high volume, multi function shared services environment. Preferred
Experience using process improvement methods and tools. Preferred

Special Requirements & Conditions
Special Condition Requirement
Must successfully pass a background check through the Department of Justice and obtain certificate to LiveScan others. Required

Other Special Requirements & Conditions
  • Overtime
  • Travel
  • Position is located at the Intellicenter (which is ~5 miles from the UCR campus); however, travel to the UCR campus may be required to address business needs.

Level of Supervision Received
Supervision

Environment

Working Environment
UC Intellicenter

Other Requirements

Items Used
  • Standard Office Equipment

Physical Requirements
  • Bend : NA
  • Sit : Constantly
  • Squat : NA
  • Stand : Occasionally
  • Crawl : NA
  • Walk : Occasionally
  • Climb : NA

Mental Requirements
  • Read/Comprehend : Constantly
  • Write : Frequently
  • Perform Calculations : Constantly
  • Communicate Orally : Frequently
  • Reason & Analyze : Constantly

Environmental Requirements
  • Is exposed to excessive noise : No
  • Is around moving machinery : No
  • Is exposed to marked changes in temperature and/or humidity : No
  • Drives motorized equipment : No
  • Works in confined quarters : No
  • Dust : No
  • Fumes : No

Critical Position

Is Critical Position: No

More Information

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

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Department Information

Human Resources
1160 University Ave.
Riverside, CA 92521

Fax: (951) 827-6493
E-mail: jobshelp@ucr.edu

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