General Information
| Job Description | BUS SYS ANL 3 | Working Title | Hardware and Software Inventory Coordinator |
|---|---|---|---|
| Job Code | 007584 | Grade | 22 |
| Department Name | Computing Support Services - D01136 | Department Head | |
| Supervisor | Effective Date | 01/06/2020 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions. |
Custom Scope
| Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures. Resolves a wide range of business process issues of moderate to complex scope. Demonstrates good judgment in selecting methods and techniques to obtain solutions. |
Department Custom Scope
| The Hardware and Software Inventory Coordinator will apply technical expertise and business analysis concepts as the campus' software distributor and the Information Technology Solutions (ITS) asset manager. This position will be responsible for the daily and long-term strategic management of software and technology related hardware assets within the organization. The coordinator will work with campus customers and partners to determine their software needs, suggest software titles and versions, provide quotes, and distribute software licenses via the many different software portals once purchased. The coordinator will track the various types of software licenses as well as who has been issued what license (if applicable). He/she will collaborate with ITS procurement analysts when purchasing campus wide software such as Microsoft (MCCA) and Adobe. The coordinator will recommend and implement new campus wide procedures to ensure the efficient distribution of software licenses to enable customer success. Manage ITS hardware and software inventory by tracking various assets issued to UCR Campus users as well as those returned, maintain a loaner inventory for use when necessary, and recommend and implement an asset inventory system and tag all ITS computers. He/She will also collaborate with vendors and ITS leadership to determine campus computer standards for our campus managed desktop clients as well as formulate process and procedures for the managed desktop service. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Applies technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives with an understanding of applicable business practices, processes, systems and industry standards to meet end-user needs.
|
35 |
Gathers, analyzes, prepares and summarizes recommendations for approval of business process and procedural documentation. Recommends and implements changes in processes and procedures. Negotiates with stakeholders on the creation of specifications.
|
25 |
| Manage ITS hardware and software inventory by tracking various assets issued to UCR Campus users as well as those returned, maintain a loaner inventory for use when necessary, and recommend and implement an asset inventory system and tag all ITS computers. | 25 |
| Gathers, analyzes, prepares and summarizes business and user needs, documenting requirements and revising existing software management policies and practices for the campus. | 15 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Thorough knowledge of business and process analysis functions. | Required |
| Thorough Knowledge of related areas of IT. | Required |
| Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture. | Required |
| In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description. | Required |
| Demonstrated ability to work with others from diverse backgrounds. | Required |
| Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills. | Required |
| Broad knowledge relating to software design. | Preferred |
| Thorough knowledge of business processes and procedures. | Required |
| Demonstrated testing and test planning skills. | Required |
| Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization. | Required |
| Experience with software and/or hardware inventory and/or license management. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
Other Special Requirements & Conditions
|
Level of Supervision Received
| GeneralSupervision |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: No |