General Information
| Job Description | FINANCIAL SVC SUPV 2 | Working Title | Payment Solutions and Compliance Supervisor |
|---|---|---|---|
| Job Code | 004631 | Grade | 23 |
| Department Name | SBS/Cashiers - D01101 | Department Head | |
| Supervisor | Effective Date | 07/27/2020 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|---|---|
| 004723 | BLANK AST 2 | 2 |
| 004626 | FINANCIAL SVC ANL 1 | 1 |
Generic Scope
| Provides direct supervision typically to professionals or skilled technical employees. Functions as advisor to unit and administration. Analyzes and resolves problems, interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives. |
Custom Scope
| Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to staff according to established policies and management guidance. Administers policies that directly affect subordinate staff. Recommends changes to department policies and practices. Identifies risks and responds accordingly. Provide priority setting and work flow analysis. |
Department Custom Scope
| Reporting to Director of Student Business Services & Cashiers, this position oversees cashiering and credit card operations for the campus (FY 2019 totaled over $257 million in payments and deposits). Plans and develops programs and solutions that follow federal and state laws, UC system-wide policies and procedures, and national data security standards within the framework of campus Business and Financial Services divisional goals. Completes thorough analysis and evaluation, makes recommendations to management on matters such as staffing, and campus cashiering and payment card issues. Develop and maintain appropriate internal controls over the central campus cash and credit card functions and advise campus departments on improvements to internal controls. Employs business process improvement principles and sound management practices to implement functional innovations and program enhancements. Participates in the planning and design of campus payment systems. Implements service enhancements to increase the quality and timeliness of customer service. Establishes and maintains effective relationships with the campus community, Office of the President, and professional colleagues. Represents UCR on advisory committees, cross-functional teams, state and national conferences, and meetings related to cashiering activities and compliance. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|
License Requirements
Certification Requirements
| Certification | Requirement |
|---|---|
| Payment Card Industry Professional (PCIP) | Preferred |
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
| Supervises and directs the work of a section/department of professional financial services employees who are primarily involved in performing analytical functions, with responsibility for quantity and quality of work. | 5 |
| Monitors progress of work of the unit to achieve short and long range objectives established by departmental leadership. | 5 |
| Recommends and performs hiring of new employees, transfers, promotions, salary actions, terminations, performance management and budget recommendations. | 15 |
| Interacts with all levels in unit with peer level supervisors in other parts of the organization. | 5 |
Participates in the development and monitoring of policies and procedures for financial data management.
|
15 |
May supervise the maintenance of one or more accounting/financial systems.
|
15 |
Provides technical and supervisory guidance to staff and monitors customer service levels for the unit to various constituencies.
|
15 |
Ensures the accuracy, control and reporting of financial data. Ensures adherence to cash and payment handling policies and procedures.
|
10 |
Meets all government reporting and auditing requirements for related financial activities.
|
5 |
Ensures that the appropriate internal controls are addressed, maintained and strengthened to protect University resources.
|
10 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Advanced knowledge of financial transactions and financial systems, as well as related policy, accounting and regulatory compliance requirements. | Required |
| Proficiency in use of spreadsheet and database software. | Required |
| Strong interpersonal skills, service orientation, ability to multi-task effectively in a varied, high volume environment, judgment and decision-making, reasoning, ability to develop original ideas to solve problems, and effective verbal and written communication skills. | Required |
| Knowledge of human resources policies and procedures. | Required |
| Ability to manage changing priorities, and manage staff time and efforts accordingly. | Required |
| Thorough knowledge and understanding of internal control practices and their impact on protecting University resources. | Required |
| Advanced knowledge of complex automated cashiering, cash collections, accounting, and billing systems. | Required |
| Demonstrated effective supervisory experience, including skill in establishing objectives, organizing workflow, delegating responsibility, training, evaluating subordinate effectiveness, and administering necessary discipline. | Required |
| Demonstrated skill to independently develop innovative solutions and solve problems in the context of frequent policy and program changes and to streamline labor-intensive processes. | Required |
| Demonstrated skill in negotiating, which includes the exchange of ideas, information, and opinions with others to formulate policies and programs, and/or arrive at decisions, conclusions, or solutions. | Required |
| Demonstrated knowledge and professional skills in cash control, security standards, cashiering management, payment card industry standards (PCI), and banking regulations. | Required |
| Demonstrated experience managing automated cashiering systems. | Required |
| Demonstrated ability to conduct complex analysis of regulations, policies, and procedures and to implement frequent policy and program changes. | Required |
| Knowledge of Payment Card Industry Data Security Standards (PCI DSS). | Required |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must complete a satisfactory background investigation and be bondable. | Required |
Other Special Requirements & Conditions
|
Level of Supervision Received
| Direction |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
|
Physical Requirements
|
Mental Requirements
|
Environmental Requirements
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Critical Position
| Is Critical Position: No |