General Information
| Job Description | BUS SYS ANL 3 | Working Title | Information Technology Business Analyst |
|---|---|---|---|
| Job Code | 007584 | Grade | 22 |
| Department Name | Portfolio Demand & ITSM - D02065 | Department Head | Kathleen Rondeau-Taylor |
| Supervisor | Patrick Wagman | Effective Date | 07/26/2021 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions. |
Custom Scope
| Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures. Resolves a wide range of business process issues of moderate to complex scope. Demonstrates good judgment in selecting methods and techniques to obtain solutions. |
Department Custom Scope
| The Information Technology Business Analyst will report to the Senior Program Manager, Infrastructure and Applications within the Portfolio Management Office of ITS and is responsible for analysis and definition of IT work requests. The Information Technology Business Analyst is responsible for bridging the gap between IT and business units. This team member must demonstrate good judgment in selecting tools, methods, and techniques working with the business and IT to identify solutions. Working with the business, they will apply business analysis techniques to define the business problem, gather business requirements, formulate appropriate process and IT solutions, and deliver recommendations for improvements. They will work with business partners to confirm scope and understanding of work priorities. The Information Technology Business Analyst will help formulate work plans and coordinate efforts on small to medium size projects. This team member will develop and foster positive working relationships between ITS and business units. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 4 - 7 years of related experience. | Required |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|---|
| Payment Card Industry Professional (PCIP) Certification | Preferred |
| Project Management Institute Professional in Business Analysis (PMI-PBA) OR Similar | Preferred |
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
| Applies technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives with an understanding of applicable business practices, processes, systems and industry standards to meet end-user needs. | 30 |
Provides technical expertise in identifying, evaluating and developing complex systems and procedures. Creates complex specifications for systems to meet end-user requirements. Involved in developing complex user interface designs. Plans and executes unit integration and acceptance testing. Participates in cross-functional teams to address complex business or systems issues.
|
30 |
| Gathers, analyzes, prepares and summarizes recommendations for approval of business process and procedural documentation. Recommends and implements changes in processes and procedures. Negotiates with stake holders on the creation of specifications. | 20 |
Gathers, analyzes, prepares and summarizes business and user needs, documenting requirements and revising existing system and process logic issues as necessary. Provides support and training on new applications. Guides and advises less-experienced Business Systems Analysts.
|
20 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Thorough knowledge of business and process analysis functions. | Required |
| Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills. | Required |
| In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description. | Required |
| Demonstrated ability to work with others from diverse backgrounds. | Required |
| Demonstrated testing and test planning skills. | Required |
| Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture. | Required |
| Broad knowledge relating to software design. | Required |
| Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization. | Required |
| Effective problem-solving skills and demonstrated ability to put forth persuasive arguments. | Required |
| Broad IT domain experience in three or more of the following IT areas: Applications Development, Enterprise Architecture, Project Management, Vendor Management, Quality Assurance, Infrastructure, and Maintenance & Support. | Required |
| Knowledge of technology-related initiatives and an understanding of the impacts of the initiatives. | Required |
| Thorough knowledge of related areas of IT. | Required |
| Thorough knowledge of business processes and procedures. | Required |
| Knowledge of service operations within a higher education environment. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
| Occasional travel for university related business meetings, conferences and/or professional development. | Required |
| Travel Outside of Normal Business Hours | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| General Supervision |
Environment
Working Environment
| Remote. Please note this position will be 100% remote with the potential need to come onto Campus. |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |