Manages the activities of facilities operations management through many subordinate managers having overall responsibility for functional programs.
- Leads and directs university facilities management services and activities including building and deferred maintenance, housekeeping and custodial, landscape, energy and utility management, central plant and HVAC systems, waste disposal and recycling, resource management (supporting moves and events) and customer
service/outreach, in accordance with local, state, and federal regulations, University of California administrative guidelines and campus priorities and objectives.
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20 |
Provides leadership, direction and expertise to department(s) for achievement of objectives (operational and budget processes, staff FTE, finance, human resources and space planning).
- Implements activities and programs or makes policy recommendations, as appropriate, to achieve strategic objectives and to ensure campus compliance with changing standards and regulations. Evaluates plans, recommends and implements long-term strategies and short-term goals to meet campus demands, in collaboration
with campus stakeholders (i.e., Capital Asset Strategies, Planning, Design & Construction, clients, etc.).
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10 |
Leads a team of managers in a large department or that is distributed across multiple departments, requiring coordination of efforts.
- Oversees strategic initiatives across multiple functions and departments and responds to a range of complex operational issues, concerns and risks e.g., physical, financial, legal, reputational. Serves as campus representative
or respondent, acting for the leadership team in interactions with local, state, and federal bodies. Represents campus at system-wide policy-making and problem-solving meetings.
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10 |
Provides oversight in the assessment and strategic planning of all assigned areas, and visionary leadership for shaping mid to long term projections while soliciting ideas from staff and university stakeholders.
- Develops unit's business strategy and Service Level Agreements in alignment with the campus' strategic plan and PB&A's strategic objectives. Consults and partners with campus stakeholders to ensure effective development, coordination and communication of programs/services. Develops performance metrics, measurements, analytics and reporting.
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10 |
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People: Develops unit culture that understands and supports the mission and vision of PB&A and the campus. Promotes
and contributes to a successful team oriented work environment ensuring interdependence and cooperation, constructive
and positive communications and feedback, and mutual support and respect. Demonstrates, promotes, and recognizes
unit standards for excellent client service, effective use of resources, workplace safety, professional development,
personal accountability and continuous improvement. Develops a customer-focused, service-oriented and cooperative
environment by implementing methods to enhance employee productivity and morale.
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10 |
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Processes: Develops long-range strategic plans and initiatives and implements activities or makes policy
recommendations as appropriate. Implements business processes that are in keeping with PB&A's philosophies
supporting a business environment, with regard to speed, efficiency, quality and cost of services. Coordinates policy
development and implementation with campus stakeholders and other UC campuses. Serves as campus representative
or respondent, acting for the leadership team in interactions with local, State, and federal bodies. Represents campus/unit
by participating in system- wide and local policy-making and problem-solving meetings and initiatives.
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10 |
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Client: Develops and maintains effective standards of service, guidance, and interaction to be provided to the campus in
accordance with best business practices. Performs outreach, consulting and collaboration, with the UCR campus
community and other UC Campuses, and ensures appropriate levels of outreach and marketing to all levels of campus
management. Partners with various campus departments, including Campus Ethics and Compliance, Planning, Design &
Construction, Capital Planning, Governmental and Community Relations, Human Resources, UC Police Department and
others, to ensure effective campus organizational coordination and communication of programs and services. Develops
and maintains focus on providing exemplary client service and outreach by developing customer service communication
and workflow processes to promptly investigate and resolve complaints and address issues of concern. Leverages and
optimizes technologies effectively to streamline administrative procedures and add value to client services.
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10 |
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Resources: Establishes and sustains processes and practices to ensure effective management of unit/campus resources.
Ensures sustainability of unit operations, through effective oversight of unit budgeting, financial planning and decision
support processes and activities. Prepares feasibility studies and proposals, to determine impact of initiatives, projects,
and programs on short as well as long-term financial position. Develops and monitors operating plans that allow the unit to
operate within budget and experience Increased efficiencies and cost savings. Establishes and monitors unit-wide
performance objectives for services, resources, materials, costing, scheduling and operations. Develops performance
goals and objectives for departments within the unit. Shares responsibility for oversight of Business Support Services staff
and functions, which provides support not only to the Facilities unit but also to the Planning, Design & Construction unit,
with the Assistant Vice Chancellor and Campus Architect.
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10 |
Instills strong management practices among subordinate managers and also creates an inclusive work environment.
- Models leadership that is decisive, communicates vision, and provides employees with the support and feedback needed to do their best work. Oversees the consistent application of campus and UC personnel policies and
bargaining unit contracts related to hiring/training, performance management, and disciplinary actions, to effectively direct employees in their assignments. Promotes diversity and inclusion in recruitment and employment efforts, in
support of campus initiatives and goals.
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5 |
Mentors staff in the areas of professional development, management and performance.
- Oversees the development of the unit's workforce strategy to maintain a highly skilled workforce. Establishes and implements employee performance standards, which support PB&A and campus-wide strategies, and promotes
individual development and training opportunities. Determines training and certification needs for employees and develops/maintains a program that ensures that all employees obtain the skills required/necessary to perform the
required work.
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5 |
