General Information
| Job Description | ADMISSIONS RECRMT SPEC 3 | Working Title | International Program Specialist |
|---|---|---|---|
| Job Code | 004509 | Grade | 20 |
| Department Name | International Recruitment - D02085 | Department Head | Marko Princevac |
| Supervisor | Jun Wang | Effective Date | 09/01/2021 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions. |
Custom Scope
| Applies skills as a seasoned, experienced recruitment and/or admissions professional, to identify potential students, provide information, and ensure good relationships with the public and institutions and organizations involved in outreach/recruitment and/or independently reviews applications for admission, using professional judgment in determining whether applicant meets the requirements for admission, making exceptions to admissions requirements, and taking into account a variety of requirements. Recommends improvements/modifications to the program. |
Department Custom Scope
| UC Riverside is a nationally-ranked and globally recognized public research university. As part of the University of California system, UCR is determined to establish a strong international presence through diversifying the campus and expanding international partnerships. Under the general supervision of the Assistant Provost for Strategic Initiatives & International Recruitment, the International Program Specialist will help manage UC Riverside's international programs and coordinate numerous aspects of program planning and implementation, including program structure, marketing and student outreach, and program evaluation. As an official representative of the University, the incumbent will enhance recruitment and yield events targeted at prospective and admitted students and is available to students, families, counselors, and the general public to interpret, enforce, and explain University policies and regulations. The incumbent is expected to conduct modest travel domestically and internationally to foster institutional relationships. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
| Master's degree in education, business/management, or other closely related field | Preferred |
Experience Requirements
| Experience | Requirement |
|---|---|
| To include a minimum of 3 years working in international education industry or related fields. | Preferred |
| 4 - 7 years of related experience. | Required |
License Requirements
| License | Requirement |
|---|---|
| Valid Driver License. | Required |
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
| Assesses academic preparedness of traditional, special-program, and international applicants. | 15 |
Plans, manages and implements events to enhance recruitment and yield, diversity initiative events, mentoring programs, electronic communications, and similar activities.
|
15 |
| Collaborates in the international marketing and promotion to promote UCR's international programs to foreign guests, leaders, and prospective students and recruit students. | 15 |
Produces special and annual reports, and program evaluations.
|
10 |
Plans visits to schools, schedules and makes presentations, interviews, and follow-up visits.
|
5 |
| Identifies potential students, and provides information about higher education generally and UC specifically. | 5 |
| Provides in-depth information on admissions requirements, prerequisite courses, school / college programs and curricula, specific financial aid criteria, and career opportunities. | 5 |
Researches foreign educational systems as needed and analyzes academic records from foreign secondary and tertiary institutions (including study abroad records).
|
5 |
| Assesses applicants for motivation, initiative, leadership potential, work/life experience, extracurricular activities, socioeconomic status, disability, and educational/personal hardship. | 5 |
| Serves as liaison between students, parents, colleges / universities, community agencies, and UC college / school / department. | 5 |
| Uses extensive knowledge of college / school / department requirements and applicant pool, to assess the applicants' overall record and experience for final admissions determination and recommendation. | 5 |
| Assesses effectiveness in attracting quality students to UC. | 5 |
| Maintains an up-to-date database to include a comprehensive overview of international programs. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Skill in project management and organization including prioritizing, multi-tasking and tracking. | Required |
| Ability to interpret policies and procedures to prospective students and the public. | Required |
| Ability to adapt to changing business needs, conditions and work responsibilities in a high volume environment. | Required |
| Ability to create extraordinary customer service experiences, including skill in identifying the client's perspective and maintaining a commitment to excellence in customer service. | Required |
| Thorough knowledge to conduct needs assessment and development of new presentations/courses to meet organizational needs. | Required |
| Ability to listen and respond to the needs of customers to achieve excellent customer service measured by outcomes rather than activities. | Required |
| Ability to respond and remain flexible around changing priorities, fluctuating workloads and constant succession of inquiries. | Required |
| Skill in using business software systems in the completion of work assignments; i.e., Word, Excel, Access, PowerPoint. Knowledgeable in analytical skills, demonstrating organization and problem-solving skills. | Required |
| Thorough knowledge and experience working with a diverse student population. | Required |
| Ability to establish and maintain cooperative relationships with schools, universities, community organizations, and other institutions. | Required |
| Ability to develop recruitment programs, and design effective materials. | Required |
| Excellent interpersonal skills with the ability to speak with and listen perceptively to persons of various international backgrounds. | Required |
| Ability to foster a collaborative and cooperative team environment and function as a supportive team member with academic and staff personnel at all levels. | Required |
| Thorough and comprehensive knowledge of academic programs, including curricula, admissions requirements, and financial aid programs, at colleges / universities and specifically at UC, and / or specific colleges and schools. | Required |
| In-depth knowledge of current public educational programs and trends. | Required |
| Strong familiarity with CRM functionality. | Preferred |
| Experience working with international partners in different time zones. | Preferred |
| Intensive knowledge and expertise with WeChat Marketing and other global marketing tools. | Preferred |
| Prior experience of living or studying abroad. | Preferred |
| Fluency in a language other than English. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Travel. | Required |
| Travel Outside of Normal Business Hours. | Required |
| Travel required for university related business, meetings and/or conferences. | Required |
| Must possess or obtain a Valid CA Drivers License in accordance with the California Department of Motor Vehicles, if driving a university/personal vehicle for university related business. | Required |
Other Special Requirements & Conditions
|
|
Level of Supervision Received
| General Supervision |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
|
Physical Requirements
|
Mental Requirements
|
Environmental Requirements
|
Critical Position
| Is Critical Position: Yes |