General Information
| Job Description | INFO SYS MGR 1 | Working Title | Director Information Technology |
|---|---|---|---|
| Job Code | 000667 | Grade | 26 |
| Department Name | Engineering - Dean's Office - D01002 | Department Head | Christopher Lynch |
| Supervisor | Alissa Rackstraw | Effective Date | 11/01/2021 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|---|---|
| 004921 | STDT 2 | 2.0 |
| 007303 | SYS ADM 2 | 1.0 |
| 004805 | COMPUTER RESC SPEC 1 | 1.0 |
| 000520 | SYS ADM 4 | 1.0 |
Generic Scope
| Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets. |
Custom Scope
| Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Reviews and approves recommendations for functional programs. Provides guidance to subordinates to achieve goals in accordance with established policies. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules. |
Department Custom Scope
| Under the direction of the Assistant Dean, provide high-level technical expertise, strategic technology planning, and analytical support to the Marlan Bourns College of Engineering (BCOE); manage the college's IT Shared Service Unit (SSU); monitor program and business process trends and issues, identify the practical implications of new technologies, and relate technical capabilities to the academic program and business goals. This position serves as the information technology lead and director and must be able to perform technical tasks while also overseeing the work of subordinates. Due to the unique and specific technological climate of the college population, BCOE is required to provide its own diverse and creative solutions to address the demands set forth by cutting edge research activities, instructional support, staff support, and general infrastructure that do not fit within the standard services provided by the campus. Manage, plan, staff, organize, and monitor the implementation and operations of the College's central information systems, and in consultation with key stakeholders develop and maintain the College's strategic technology plan. Supervise the daily monitoring of client, server, and network performance. Oversee resolution of hardware and software problems, consulting with external experts for unusual problems. Manage systems to guarantee smooth, ongoing operations. Assist units in developing internal systems to improve security, effectiveness, and efficiency of infrastructure. The IT Director will lead and coordinate technology and information systems matters across the dean's office, academic departments, and academic programs and centers; identify associated priorities, opportunities, and risks; determine, develop and implement technology-related policies, plans, and operational procedures. The Director will formally report to the Assistant Dean for Administration and Finance and also be accountable to a faculty advisory group. The IT Director will be responsible for the security of all BCOE computer systems, both physical and network security, and will serve as the primary IET contact for all IT security matters in the College. The Director will be responsible for emergency planning and disaster recovery for all SSU computer systems, and allocation of server and storage space. The IT Director will work closely with departments and staff to assure continuity of commonly used IT services such as desktop support, IT classroom administration, and web services. The Director will advise department chairs and FAOs regarding recommendations and options for IT infrastructure and delivery of IT services in all areas: research, instructional, and administrative. This includes addressing standard campus and BCOE methodologies and solutions, as well as non-standard, where appropriate. Work with departmental faculty to facilitate the best possible IT solutions for their various research needs. Assume primary responsibility for the areas of incident management, request fulfillment, access management, and knowledge management. Provide support for other areas, including problem management, change management, information security management, major incident response, risk management, and service continuity management. Support activities are closely coordinated with campus IT units to ensure smooth operation of a highly complex and interdependent environment, and timely response and communication of outages. This position requires the highest level of technical mastery of computer operating systems, computer services, and hardware on a college-wide scale. Exceptional skills in the area of technical knowledge, leadership, interpersonal communication, project design and implementation, collaboration, task-management, critical thinking, problem-solving, risk-assessment, and innovation while staying current with new technology. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree or equivalent combination of education and experience. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 8 - 13 years of related experience. | Required |
| Typically 2 - 5 years of experience managing an information technology organization. | Preferred |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
May analyze the needs of functional departments and helps to establish priorities for feasibility studies and systems design and implementation to develop new and/or modify information processing systems.
|
15 |
Coordinates with functional departments involved in system requirements, techniques, and controls.
|
15 |
Administers IT policies that directly affect subordinate employees.
|
10 |
Develops and monitors operational and budget processes, staff FTE, finance, human resources and space planning.
|
10 |
| Supervise the daily monitoring of client, server and network performance. Oversee and resolution of hardware and software problems, consulting with external experts for unusual problems. Manage systems to guarantee smooth, ongoing operations. Provide assistance to units in developing internal systems to improve security, effectiveness and efficiency of infrastructure. Coordinate regular staff meetings to facilitate communication. Consult with and assist departments with decisions related to computing infrastructure. User support is a high priority for BCOE. Timely and service oriented response is required as all times. | 10 |
| Lead role in the following IT service management processes: Change Management, Release Management, Information Security Management, Risk Management, IT Service Continuity Management. | 10 |
| Manage functional escalations from the service desk and desktop support teams requiring advanced computer and network technical support services. Provide technical support for all advanced problems and support requests that are not resolved by first and second tier support staff and that do not have other functional escalation paths to programmers, system administrators, service providers, etc. Log, categorize, investigate, diagnose, resolve, recover, close, assign ownership, monitor, track, and communicate incidents, requests, problems, and known errors. Identify service impacting events and coordinate and communicate with service operations and clients. Assess potential impact of emerging technologies and make recommendations and changes. Recommend and implement computer and network usage, administration, and security policies and procedures. | 10 |
Establishes and recommends changes to policies which affect the department.
|
5 |
Manages, through subordinate supervisors, the coordination of activities of a department with responsibility for results in terms of costs, methods, and employees.
|
5 |
| Maintain the catalog of services offered by COE IT. Handle hierarchical escalations of customer issues. Maintain a knowledge management system to document services, procedures, and systems. Represent the service desk and desktop support group in COE and campus work groups and advisory committees. | 5 |
| Manage technical projects. Initiate projects by identifying and selecting stakeholders, assessing business requirements, analyzing current operations, conceptualizing project outcomes, identifying risks, developing resource requirements, and establishing schedules. Develop, and maintain project plans. Execute project plans to meet the specified business requirements within the specified time period within the project's allocated resources. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Thorough knowledge of technical concepts and basic operating principles of data communications, computer hardware, vendor IT products, and software. | Required |
| Ability to understand the process involved to adapt, integrate, and modify existing programs or vendor-supplied products for use within the technical environment. | Required |
| Experience in the management of ongoing technology infrastructure acquisition and expansion, to include the identification and integration of suitable emerging technologies. | Required |
| Uses and applies applications Information Technology theories and concepts to manage and provide solutions. | Required |
| Possesses skills necessary to accomplish department/section objectives and address related problems and issues in an effective manner. | Required |
| Experience of analyzing buy vs. build procurement for products for effective and efficient technology use. | Required |
| Excellent oral and written communication skills, including the ability to effectively present technical topics to individuals and groups with potentially varied levels of technical sophistication. | Required |
| Strong knowledge and understanding of service delivery principles. | Required |
| Thorough knowledge of subject area sufficient for strategic planning, technology assessment and direction. | Required |
| Requires the ability to gather, organize, and analyze data in the completion of assignments. | Required |
| Experienced in leading change management activities and managing their impact across the unit or department. | Required |
| Demonstrated skill in managing technical staff. | Required |
| Requires a broad working knowledge of the applications programming development function. | Required |
| Ability to manage a hardware virtualization platform such as VMWare or Hyper-V. | Required |
| Demonstrated ability to manage a Microsoft Windows domain and perform Windows systems administration tasks. | Required |
| Familiarity with Cisco network administration, along with key protocols such as 802.1x. | Required |
| Familiarity with Microsoft Exchange administration. | Required |
| Demonstrated ability to perform systems administration of Linux or UNIX based systems. | Required |
| Experience managing a customer service-oriented IT unit, including website and application development and delivery, systems administration, cyber-safety, and desktop support, of which 3 years, at least, are at an institution of higher education. | Preferred |
| Experience planning for disaster recovery and business continuity, and experience documenting and maintaining such plans. banking data. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| General Direction |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |