General Information
| Job Description | EDUC TCHL SPEC 3 | Working Title | Instructional Support Analyst |
|---|---|---|---|
| Job Code | 007343 | Grade | 21 |
| Department Name | SOM Finance & Administration - D02013 | Department Head | Maria Aldana |
| Supervisor | Armando Gauna | Effective Date | 10/18/2021 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions. |
Custom Scope
| Applies skills as a seasoned, experienced professional to coordinate AV, instructional technology services and delivery of customer service. Provides consultative advice to clients on technical, media presentation methods, techniques and equipment and intellectual property issues in instructional and special event settings. Analyzes technical, system, service delivery and/or business processes for efficiency and effectiveness. Reports and recommends changes. |
Department Custom Scope
| Under the general supervision of the Chief Technology Officer, the Instructional Support Analyst is responsible for all medical education technology and support. Provides advice and guidance on new technology and in optimizing existing technology. The Instructional Support Analyst provides audio/video, clinical skills, learning management system (Blackboard), simulation and general information technology (IT) support to the school of medicine faculty, students and staff. This position is responsible for on-demand classroom/lab/special event technology support installed in classrooms, lecture hall, and problem based learning rooms. This position provides a high level of customer service; actively works to troubleshoot complex problems related to desktop hardware, classroom technology, and software. This position provides technical assistance in the support of inter-networking systems, multimedia, and videoconferencing in addition to providing extensive specialized training for clinical skills training and simulation support. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| Minimum of 5 years of related experience. | Required |
| 4 - 7 years of related experience. | Required |
| Related experience in an academic setting. | Preferred |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|---|
| A total of four (4) years of related experience may be substituted for the degree requirement for a total of nine (9) years of related experience. | Required |
Key Responsibilities
| Description | % Time |
|---|---|
Interviews and assesses client requirements for instructional technology and advises on appropriate technology to meet specific instructional activities. Provides consultative advice to clients on technical, media methods, techniques and equipment in order to enhance the quality of the presentation. Advises users on technical options. Plans and consults regarding the installation of new equipment and equipment upgrades.
|
40 |
Applies appropriate data collection methods to develop technical requirements for events and instruction. Develops standards, processes, and procedures to ensure consistent service delivery to clients. Develops user documentation, process improvements, or system design requirements. Coordinates special programs and projects in AV or instructional technology field, including media production, teaching with technology or web distribution. Works with a wide variety of media technologies, networks and computer hardware and software, applying appropriate solutions to non-standard problems.
|
25 |
| Develops and provides training as needed based on consultation with users and their understanding of AV technologies. | 10 |
| As needed, will provide support to the helpdesk team to correct related issues and service request that involve new hardware and software. Diagnose and resolve hardware and software issues. | 10 |
| Work with vendors to provide enhancements to existing classroom technology, clinical skills and simulation systems. Communicate with CTO and department team on user feedback, need of additional resources and training required for support of various multimedia technologies in the classrooms. Serve as an advisor and resource person to faculty and staff on matters concerning learning management support (Blackboard), and curriculum management support (New Innovations). | 10 |
Applies project management concepts in combination with AV IT policies and procedures in determining technical support work flow. Analyzes and interprets intellectual property (IP) policy and law and ensures that media meets IP requirements. Evaluates external content for compliance with unit and content posting standards. Assists in researching and evaluating new technologies.
|
5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Demonstrated ability to work with others from diverse backgrounds. Thorough customer service and consultative skills to identify and implement required technology solutions. | Required |
| Skills to determine priorities based on knowledge of work area. Self-motivated and works independently and as part of a team. Demonstrates problem solving skills. | Required |
| Thorough understanding of post-production processes including internet-based media distribution solutions. | Required |
| Thorough understanding of media production methods and equipment and ability to use this information to troubleshoot the most complex systems. | Required |
| Able to learn effectively and meet deadlines. | Required |
| Knowledge of intellectual property (IP) restrictions and skill to ensure that media meets IP requirements. | Required |
| Knowledge of computer, media, and networking technology. | Required |
| Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs. | Required |
| Demonstrated effective interpersonal and communication skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. | Required |
| Familiarity with instructional support systems such as EMS, Blackboard, and Panopto. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
| Overtime | Required |
| Travel | Required |
| Valid Drivers License | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| General Supervision |
Environment
Working Environment
| Primarily assigned to work on campus, but may occasionally travel to other sites. |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |