General Information
| Job Description | APPLICATIONS PROGR 4 | Working Title | Senior Service Now Developer |
|---|---|---|---|
| Job Code | 000652 | Grade | 24 |
| Department Name | Portfolio Demand & ITSM - D02065 | Department Head | Rebecca Hutchins |
| Supervisor | Kim King | Effective Date | 05/16/2022 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and/or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. |
Custom Scope
| Applies advanced software concepts and objectives to medium to large projects of broad scope and complexity. Regularly resolves highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Selects tools, methods, techniques and evaluation criteria to obtain results. |
Department Custom Scope
| In support of the IT Service Management (ITSM) initiative, this position will support the development and implementation of optimizing enterprise service management processes, and improving service delivery and collaboration within and across business functions. An additional outcome of the ITSM Initiative is the implementation of best practices as it relates to problem, change, incident, demand, configuration, asset and more. The Service Management Developer will serve as a developer for UC Riverside staff, faculty and students, configuring and building modules, forms and workflows in the ServiceNow Platform to positively affect business and student outcomes. This role will leverage ITS? resources, expertise, and partnerships to achieve operational excellence and contribute in transformational growth aligned with business strategies. Additional responsibilities will include working with customers to demonstrate and review the out-of-the-box ServiceNow processes, analyze the need for customizations or configurations that will support the customer future state, and facilitate acceptance and drive business value. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 6 - 10 years of related experience. | Required |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|---|
| ServiceNow Application Developer Certification | Preferred |
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Applies advanced software concepts to plan, design, develop, modify, debug, deploy and evaluate highly complex software for functional areas. Analyzes existing highly complex software or works to formulate logic and devises algorithms for new highly complex software systems. Performs highly complex data analysis and tests/debugs highly complex software, working directly with management. Initiates, analyzes, designs and applies highly complex data sources. Applies and enforces complex programming security practices.
|
45 |
Specifies, develops and executes complex test plans. Develops conversion and system implementation plans. Performs or directs highly complex data modeling, performance and integration testing and builds interfaces. Determines source code control techniques and configuration management design and changes.
|
30 |
Understands and applies industry practices, community standards and department policies and procedures in depth. May serve as technical lead for multiple software development projects of moderate to broad scope. May lead a team of software development professionals. Enforces project plans.
|
15 |
Prepares and approves or obtains approval for system and programming documentation. Initiates and oversees changes in development, maintenance and system standards. Sets the technical requirements for complex software specifications.
|
10 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Demonstrated software repository skills. | Required |
| Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. | Required |
| Demonstrated complex problem- solving skills. | Required |
| Advanced experience with identification and use of code libraries and open-source forums. | Required |
| Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. | Required |
| Demonstrated ability to understand functional needs and how systems can support those needs. Demonstrated ability to develop conversion and system implementation plans. | Required |
| Excellent project leadership and management skills. | Required |
| Advanced experience with planning for deployment and creation of feedback mechanisms. | Required |
| Experience developing and executing complex test plans. | Required |
| Highly advanced skills associated with software specification, design, modification, implementation and deployment of large-scale scope. | Required |
| Advanced knowledge of secure software development. | Required |
| Demonstrated knowledge and use in development and coding best practices. | Preferred |
| Demonstrated the ability to mentor and coach more junior or entry-level developers. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
| Occasional travel for University-related business meetings, conferences, and developmental opportunities. | Required |
| Travel Outside of Normal Business Hours | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| Direction |
Environment
Working Environment
| Remote with visits to UCR campus as necessary. |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |