General Information
| Job Description | CLIN APPLICATIONS PROFL 4 | Working Title | HAPSS IT Supervisor |
|---|---|---|---|
| Job Code | 006039 | Grade | 25 |
| Department Name | Student Health Services - D01165 | Department Head | William Rall |
| Supervisor | William Rall | Effective Date |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|---|---|
| 008795 | CLIN APPLICATIONS PROFL 2 | 2.0 |
| 008796 | CLIN APPLICATIONS PROFL 1 | 1.0 |
Generic Scope
| Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and/or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. |
Custom Scope
| As a technical leader in clinical applications, applies advanced professional concepts and extensive industry knowledge to lead and/or work on medium to large projects of broad scope and complexity. May be recognized expert of an area of focus of business in clinical applications. |
Department Custom Scope
| The Health and Psychological Student Services (HAPSS) IT Supervisor will oversee all the critical duties of the HAPSS IT staff who supports the operation for the Health and Psychological Student Services (HAPSS) electronic medical records and operational applications. This includes but is not limited to Point and Click, Pro-Pharm and other specialized applications. The position builds strong analytical and statistical metrics and measures using integrated healthcare data from varied sources; works with internal and external customers to provide data solutions. Analyzes requirements for systems and interfaces in terms of cost, benefit, timeliness, effectiveness, and regulatory compliance. Exercises judgment in selecting the appropriate course of action and levels of consultation for the problem and issue resolution, and follows procedural requirements for authorization and approval when required. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| Minimum of 3 - 7 years of experience in EPIC. | Preferred |
| 6 - 10 years of related experience. | Required |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
| Leads and/or conducts the planning and implementation of clinical software, hardware, operating systems and/or distributed clinical information systems at all levels of complexity and scope. Advises peers or manages improvements in optimization and improved functionality. | 20 |
Serves as a technical leader, conducting in-depth analysis and documentation of system specifications and identifying process changes as a result of system upgrades and new releases. Leads teams and committees in developing highly-complex project plans, and provides senior staff and management with guidance and recommendations for improvements in quality, efficiency, and functionality.
|
20 |
| Works on highly-complex initiatives to perform advanced analyses of patient care workflow and processes in various clinical departments, and to plan, develop, and define information technology solutions for improved system integration, functionality, and outcomes. Contributes to new and innovative workflows to improve operational efficiencies. | 10 |
| Leads the development of new projects at high levels of complexity and broad scope. Functions as a resource to resolve systems analysis and testing issues. Works to resolve technical challenges, as well as interpersonal and/or team performance issues in regards to development. | 10 |
| Designs and conducts user training in complex clinical information system workflows and processes, hardware and/or operating systems with broad scope. | 10 |
| Performing tests and troubleshooting, as well as quality assurance. Implementing safety procedures and data recovery plans. Recruiting, training, and evaluating staff members. | 10 |
| Manages complex issues of broad scope with clinical software, hardware, operating systems and/ or distributed clinical information systems. Consults and collaborates as needed between clinical engineering, IT, networks, departments and outside vendors. Develops, collaborates and implements new functionality, testing, workflows, processes, system designs or developments as needed. | 5 |
| Coordinates development of new Standard SOP to assist in standardization of routine processes to support the technology used by the business unit. Supports change and innovation. | 5 |
| Seeks improvements in services. Consults with clinicians, using feedback to improve use of technology for the clinical and business users. | 5 |
| Plans for and allocates resources. Uses established tools to estimate and document actuals and variance. Provides status updates to the business. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner. | Required |
| Advanced written and verbal communications skills, to convey highly-technical information and instructions to all levels of clinical users and staff in a specific, clear, and concise manner. | Required |
| Broadly encompassing or highly In-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s).Knowledge of operations, systems and functions, including planning, design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation. | Required |
| Advanced interpersonal communication skills to effectively train, support, and collaborate productively with clinical users and key stakeholders at all professional and technical levels. | Required |
| Advanced organizational and project management skills, and ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule. | Required |
| Advanced ability to serve as a technical leader and information resource, and to work collaboratively with key personnel and management, providing guidance and recommendations on systems, improvements, upgrades, and industry advances and trends. | Required |
| Advanced analytical skills and expertise in documentation and reporting, with the ability to apply metrics, plan and implement testing systems, collect and analyze performance data, and produce substantive reports and analyses for management use. | Required |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| Direction |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |