General Information
| Job Description | ETHICS AND CMPLNC PROFL 3 | Working Title | Complaint Resolution Officer |
|---|---|---|---|
| Job Code | 006232 | Grade | 23 |
| Department Name | Office of Title IX & EEO/AA - D01326 | Department Head | Kiersten Boyce |
| Supervisor | Jennifer Winfield | Effective Date | 12/17/2021 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions. |
Custom Scope
| Develops, implements and administers compliance policies, procedures and practices in one or more UC locations. Provides compliance advice, investigates complaints and verifies that deficiencies are corrected. Develops employee communication and training. Ensures alignment with federal and state laws, and University policies and procedures. May provide advice and direction to other compliance professionals, as appropriate. Normally receives general instructions on routine work with detailed instruction on new or more complex assignments. Performs the full scope of auditing encompassing financial compliance. |
Department Custom Scope
| The Office of Title IX, Equal Opportunity and Affirmative Action (Title IX/EOAA) is dedicated to the prevention and remediation of discrimination and harassment, and to promoting and integrating the principles of equal opportunity, affirmative action and inclusive excellence at UCR. Title IX/EOAA is responsible for UC Riverside's compliance with federal and state laws and University and campus policies and procedures regarding discrimination, harassment, and retaliation, including the UC Policy on Sexual Violence and Sexual Harassment (SVSH Policy). The Complaint Resolution Officer supports this mission by addressing reports and concerns of discrimination and harassment on the basis of any protected category or characteristic including sex, gender, race, color, national origin, religion, disability, citizenship, genetic information or medical condition, military service/protected veteran status, and age. The Complaint Resolution Officer works as part of a team under the leadership of the Title IX Officers, participating in case triage and review and conducting alternative resolutions and formal investigations. The Officer also supports prevention and education efforts and other affirmative action/EO programs. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
| Juris Doctorate, Master of Social Work or an advanced degree in Criminal Justice, Psychology or Forensic Psychology or similar. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|---|
| Experience investigating sexual harassment or equivalently sensitive allegations in an empathetic and confidential manner. | Required |
| Experience interacting with constituents diverse in characteristics such as age, education level, race, gender identity and expression, ability, and socioeconomic backgrounds, in a culturally-competent manner. | Preferred |
| Minimum of 3 years experience conducting complex workplace or student investigations | Required |
| 4 - 7 years of related experience. | Required |
| Experience interacting with constituents that are diverse in characteristics such as age, education level, race, gender identity and expression, ability, and socioeconomic backgrounds, in a culturally-competent manner. | Required |
| Experience in higher education | Preferred |
| 3 years of experience relating to resolution of civil rights complaints (Title VII, Title IX, ADA, etc.). | Preferred |
| Experience investigating sexual harassment or other equivalently sensitive allegations in an empathetic and confidential manner. | Required |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|---|
| Title IX compliance or investigator certification | Preferred |
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Conducts moderate to complex investigations of suspected and reported violations of laws and policies. Makes probable cause determinations, presents findings to include assessment of potential liability and campus impact. Acts as liaison in joint investigations with other location resources.
|
60 |
| Maintains accurate and up-to-date case files in i-sight or other case management system. | 10 |
Delivers employee communication, education and training programs that focus on the elements of a University compliance program (s). May coordinate training of location department points of contact.
|
5 |
Assesses new complaints of potential policy violation and formulates response based on intake results, procured documentation and similar, historical patterns.
|
5 |
| Keeps abreast of best practices in advanced investigation techniques. Participates in professional development to maintain and enhance technical and subject matter expertise. | 5 |
| Conducts intake of complaints and concerns, acting with empathy and objectivity, providing reporters with accurate information regarding their rights, resources, and reporting options. Collects key information to inform assessment, including through consultation with campus partners. Addresses reporter questions and needs. | 5 |
| Other duties as assigned. | 5 |
| Supports equal opportunity and affirmative action program implementation. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Effective written and oral communication skills; skill building rapport in an open, friendly, and accepting way; attentive listener. | Required |
| Basic knowledge of laws and regulations related to other forms of discrimination and harassment in the educational or employment setting. | Required |
| Ability to gather and organize information, conduct analysis, and develop recommendations in the completion of assignments; critical thinker. | Required |
| Basic knowledge of laws and regulations related to sexual harassment in the educational or employment setting, or of substantially similar laws and regulations. | Required |
| Basic knowledge of best practices and methodologies for conducting investigations, including interviewing, gathering and analyzing evidence, and writing investigation reports. | Required |
| Basic knowledge of the complexities of harassment in the educational or employment setting. | Required |
| Basic understanding of the relevance of trauma in the context of sexual violence (for example, the neurobiology of trauma and trauma-informed investigation techniques). | Required |
| Ability to gather, organize, complete analysis and develop recommendations in the completion of assignments. | Required |
| Strong interpersonal skills and ability to collaborate effectively with diverse groups. Skills in coalescing viewpoints and facilitating outcomes in group settings. | Required |
| Ability to present information in a clear and concise manner both in writing and verbally. | Required |
| Ability to maintain professional demeanor and response in high-stakes situations. | Required |
| Applies thorough ethics and compliance concepts and applications in the completion of assignments. Skills in problem-solving. | Preferred |
| Thorough knowledge of ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standards. | Preferred |
| Broad knowledge of University ethics and compliance policies, procedures and programs. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Travel | Required |
| Travel Outside of Normal Business Hours | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| General Supervision |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |