General Information
| Job Description | PARKING OPS ENFORCEMENT SUPV 2 | Working Title | Assistant Director for Administrative Operations |
|---|---|---|---|
| Job Code | 004566 | Grade | 22 |
| Department Name | Transportation & Parking Svcs - D01121 | Department Head | Irma Henderson |
| Supervisor | Irma Henderson | Effective Date | 01/18/2022 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|---|---|
| 004723 | BLANK AST 2 | 3.0 |
| 005043 | PARKING OPS SPEC 2 | 1.0 |
| 007377 | ADMIN OFCR 3 | 1.0 |
Generic Scope
| Provides direct supervision typically to professionals or skilled technical employees. Functions as advisor to unit and administration. Analyzes and resolves problems, interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives. |
Custom Scope
| Supervises parking operations and enforcement professionals ensuring safety and compliance with applicable UC policies and procedures as well as state and federal regulations. Ensures staff uses sound judgment when providing parking and traffic management services. May assume full responsibility for the unit in the absence of the manager. |
Department Custom Scope
| The Assistant Director for Administrative Operations (AD) has primary responsibility for all TAPS' business/revenue and customer facing operations (Customer Service, Adjudication, Alternative Transportation, and Marketing). The AD serves as a key member of the TAPS management team, providing managerial review, quality control and analytical support to TAPS, while actively planning and implementing strategic business objectives and continuous improvement programs that support the division's Mission, Vision and Values. The Assistant Director for Administrative Operations provides high-level analytical, technical and executive level support to the TAPS Director. This includes: providing leadership by coordinating employee policy and procedural development programs and training; establishing standards for core functional area competencies, cooperation, consistency in work outputs, integrity and expected work and customer service behaviors related to serving co-workers, customers, and the overall campus community; conducting complex analysis for multiple administrative operational units to identify opportunities and developing and implementing proposals to improve effectiveness of parking and transportation programs; overseeing departmental financial processes, records management, and cashiering operations ensuring proper internal controls and compliance with all related UC policies and procedures and state, and local government laws and statutes; and overseeing politically sensitive projects, including the transition to license plate recognition permitting, parking-related payroll deductions, and citation adjudication, which affect and have a major impact on the campus community. The AD will also assist in the preparation and ongoing update of the Parking Demand Model and analysis of the impacts of campus growth initiatives and permit sales trends on the parking system. To perform these responsibilities, the incumbent must balance competing user needs and service issues with prudent business practices using a high degree of political acumen and have excellent communication skills, initiative, discretion, and the ability to interact with all levels of the University community. This is both a challenging and demanding position in terms of the required judgment, flexibility, sensitivity, and management expertise, as TAPS is a highly visible 24/7/365 customer service operation. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 6 - 10 years of related experience. | Required |
| Experience with parking management hardware/software solutions and related processes such as T2 Flex, Parkmobile, Flowbird, and Genetech AutoVu. | Preferred |
| Experience with parking management. | Required |
| Experience in higher education | Preferred |
| Previous supervisory/managerial experience. | Preferred |
| Demonstrated experience and extensive knowledge of internal controls and cash handling methods as practiced in banking or other similar cashiering environments. | Preferred |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|---|
| Certified Administrator of Public Parking (CAPP) | Preferred |
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Supervises and provides leadership to parking services professionals ensuring employees, vehicles, and equipment are deployed in a safe and effective manner.
|
30 |
Develops and enhances business processes incorporating best practices and customer feedback.
|
30 |
Participates in developing policies and procedures with campus departments and state agencies.
|
20 |
| Establish cooperative working relationships with internal and external customers/contacts at all levels including senior leadership, campus departments, student organizations, community representatives, vendors and other educational/industry contacts while modeling and reinforcing UCR's Principles of Community. | 20 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Interpersonal skills to collaborate, coordinate and integrate with others throughout the organization. Maintains cooperative working relationships with professional and administrative staff, peers, multidisciplinary team members, management, and outside agencies. | Required |
| Ability to effectively manage multiple priorities and execute plans to meet deadlines. | Required |
| Solid organizational and customer service skills to structure unit operations and lead staff in an efficient and effective manner. | Required |
| Demonstrated skills in developing, implementing and assessing programs. | Required |
| Solid verbal and written communication skills to explain program policies and processes, actively listen, persuade, advise, and counsel. | Required |
| Demonstrated skills in employee supervision and HR administration. Leadership skills to motivate and inspire staff. | Required |
| Strong subject matter knowledge of parking management to train and guide employees. Ability to apply principles to ensure operations meet UC policies and procedures as well as state and federal regulations. | Required |
| Broad knowledge of UC parking policies and procedures or equivalent experience in transportation, parking/events, public administration, mobility transportation or a combination of these. | Required |
| Excellent interpersonal communication and conflict management skills, including tact, diplomacy, discretion, confidentiality, and flexibility with diverse backgrounds, nationalities, and those whose primary language is not English. | Required |
| Demonstrated organizational, problem-solving, decision making, and action planning skills which include analyzing information, practices, procedures, problems, and situations to recognize alternatives and consequences, formulate logical and objective conclusions, and make recommendations appropriate to the situation. | Required |
| Ability to work independently, accepting challenging circumstances and taking initiative to solve problems in an ambiguous environment where solutions are not always readily apparent. | Required |
| Knowledge of data security and privacy requirements, including FERPA (Family Educational Rights and Privacy Act), the California Information Practices Act and PCI Compliance. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
| Must possess or obtain a Valid CA Driver License in accordance with the California Department of Motor Vehicles, if driving a university/personal vehicle for university related business. | Required |
| Occasional travel for university related business meetings, conferences and/or professional development. | Required |
| Shift Work (hours outside standard Mon-Fri 8AM-5PM work hours) | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| Direction |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |