General Information
| Job Description | PROJECT POLICY ANL 3 | Working Title | UCR Health Project Manager |
|---|---|---|---|
| Job Code | 007398 | Grade | 21 |
| Department Name | Clinical Affairs - D02007 | Department Head | Donald Larsen |
| Supervisor | Donald Larsen | Effective Date |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions. |
Custom Scope
| Uses skills as a seasoned, experienced professional with a full understanding of analytical practices, policies and procedures; researches, analyzes and develops solutions to a wide range of issues. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Primarily deals with policies, programs and proposals which are complex in nature and diverse in scope. Develops new programs, policies or procedures for possible implementation. |
Department Custom Scope
| Under the general direction of the Chief Executive Officer (CEO), UCR Health, this position is responsible for overseeing the successful planning and execution of various short and long term strategic projects on time and on budget to include practice expansions, and process/performance improvement projects for the UCR Health clinics. The Project Manager plays a lead role in planning, executing, monitoring, controlling, and closing out assigned projects. Specific projects include, but are not limited to: #1. Project lead for exploration of a possible hospital or dominant hospital affiliate for UCR Health. Entails working with an external consulting firm, UCR SOM and UCR campus leadership. #2. Project lead to open a new UCR Health clinic in collaboration with the City of Riverside in a medically underserved area of Riverside. Project will also include exploration of eventual conversion of the clinic into an FQHC or integration with an existing external FQHC. #3. Project lead to improve operational efficiency of UCR Health clinics with a focus on patient satisfaction, access and call center performance, as well as optimizing physician productivity. #4. Project lead to explore possible new ambulatory clinic sites. Works independently to successfully manage complex dynamics while maintaining a high level of professionalism, and the healthy engagement with a project team. Ability to successfully facilitate discussions, leading teams to make critical, well-informed, and timely decisions. Experience with developing powerpoint presentations, project charters, professional communications, and ability to present updates/results to project leadership team. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| Proficient in Adobe Acrobat Professional, PowerPoint, Microsoft Outlook, Excel, Word and Project and other project management software. | Preferred |
| Proven experience in process improvement and implementing technology solutions. | Required |
| 4 - 7 years of related experience. | Required |
| Tableau reporting experience. | Preferred |
| This position requires strong administrative, writing, and negotiation skills sufficient to take full responsibility and accountability in managing assigned projects. | Required |
| Experience must be in healthcare, clinical, medical and/or academic medicine setting. | Required |
| Salesforce CRM Experience. | Preferred |
| Experience in project planning and management involving critical path analysis and scheduling to coordinate and prioritize workloads. | Required |
License Requirements
| License | Requirement |
|---|---|
| Valid Drivers License | Required |
Certification Requirements
| Certification | Requirement |
|---|---|
| Project Manager Certification | Preferred |
| Certified Facilities Manager | Preferred |
Educational Condition Requirements
| Condition | Requirement |
|---|---|
| A total of eight (8) years of directly related experience can substitute for the bachelor degree requirement. | Required |
Key Responsibilities
| Description | % Time |
|---|---|
| Responsible for planning, overseeing and leading projects from start to finish. Meets with clients to help define project scope and program. Provides leadership, direction and expertise to UCR Health projects. Develops scope of work, budgets, and reports for project requirements. Responsible for overseeing the successful planning and execution of various short and long term strategic projects on time and on budget to include practice expansions, process/performance improvement, and external affiliation projects. Working closely with clinic operations, SOM and campus teams, coordinates all phases of opening a new clinic from lease execution, floor plan design, construction and occupancy. Oversee process/performance improvement initiatives and implementation of new technology solutions aimed at streamlining workflows to improve performance metrics and the overall patient experience. Works independently to successfully manage complex dynamics while maintaining a high level of professionalism, and the healthy engagement with a project team. | 35 |
Proposes, leads and/or participates on policy and planning committees and working groups. Provides strategy development for organizational or research initiative.
|
20 |
Provides analyses for complex budget, financial, academic, data, systems and resource projects working directly with all levels of managers.
|
10 |
Conducts post-implementation analysis to determine the need for further enhancements, finer distinctions and/or additional process/policy components.
|
10 |
Researches and drafts complex proposals, reports, briefings, executive summaries, and speeches. Establishes and maintains contacts internally and with external constituents for the collection and exchange of data.
|
10 |
Develops proposals and recommendations to guide and support a broader strategic direction for the organization or initiative.
|
5 |
| Coordinates efforts with a variety of external and internal contacts; researches organizational structures, policies and procedures and summarizes best practices in field. Provides technical guidance and quality assessment. | 5 |
| Miscellaneous duties as assigned. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Ability and desire to convey a positive, professional, business-like appearance and attitude to all user groups, consultants, and colleagues. Interpersonal skills sufficient to interact effectively and tactfully with diverse departments/University personnel at various levels. | Required |
| Knowledge of common organization- or research-specific and other computer application programs. | Required |
| Strong communication and interpersonal skills to communicate effectively, both verbally and in writing. | Required |
| Ability to plan and to pace work, and when required, to isolate oneself from informal interruptions to ensure that immediate job responsibilities are performed, deadlines are met, and projects are not jeopardized. | Required |
| Ability to communicate effectively through written reports and oral presentations. Must be able to speak on a one-to-one basis or in small group settings, using appropriate grammar and vocabulary to convey relevant information. | Required |
| Ability to coordinate project elements by determining the time, place and sequences of actions to be taken on the basis of analytical data. | Required |
| Ability to multi-task with demanding timeframes. | Required |
| Ability to use discretion and maintain all confidentiality. | Required |
| Ability to perform effectively with frequent interruptions, distractions and conditions and fluctuating workloads. | Required |
| Strong skills in analyzing, researching and synthesizing large amounts of data for preparing sound and relevant proposals/analyses. | Required |
| Analytical/problem-solving skills. | Required |
| Ability to work independently and as part of a team, establish and maintain cooperative working relationships with peers, department/University personnel and the public. | Required |
| Strong policy analysis techniques. | Required |
| Proficient in or ability to quickly learn Auto CAD | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must possess or obtain a Valid CA Drivers License in accordance with the California Department of Motor Vehicles. | Required |
| Travel | Required |
| Regular travel between UCR campus, UC Path, UCR Health clinics, and affiliate sites | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| General Supervision |
Environment
Working Environment
| Incumbent will be working in clinic operations setting |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |