General Information
| Job Description | PUBL SFTY DISPATCHER | Working Title | Dispatcher |
|---|---|---|---|
| Job Code | 005216 | Grade | |
| Department Name | Police - D01123 | Department Head | John Freese |
| Supervisor | Michael Andert | Effective Date | 09/10/2022 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Department Custom Scope
| Under the general supervision of the Communications Supervisor, the Dispatcher will dispatch routine and emergency communications in support of a 24 hour 7 day per week operation at the UC Riverside Police Department. The Dispatcher is responsible for entering calls into the Computer Aided Dispatch System (CAD); managing and routing 9-1-1 and Police telephone calls, and prioritizing dispatched calls for service to ensure the safety of all field personnel. The Dispatcher is also responsible for operating and monitoring numerous radios on various frequencies; monitoring fire, robbery and intrusion alarm systems; making inquiries and entries into computer systems; disseminating information to the proper authority; and operating numerous computer systems with connections to local, State and Federal Law enforcement systems. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Any combination equivalent to graduation from high school. | Required |
| Recent completion of the POST Public Safety Dispatcher Course. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|---|
| Minimum of 2 years of experience performing complex administrative work including accessing and entering information into computer systems and databases. | Required |
| Prior experience working as a public safety dispatcher for a law enforcement agency or fire department . | Preferred |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
| EMERGENCY SERVICES Coordinate on campus emergency and non-threatening service calls by routing information and assistance requests to primary and secondary campus response units. Provide public information relating to law enforcement activities as permitted. Follow prescribed University procedures and public safety dispatching procedures and exercise proper judgment in emergency situations for which established procedures may not exist. | 30 |
| COMPUTERS SYSTEM OPERATIONS Process and monitor calls quickly and efficiently by using the CAD system to enter verified data, disseminate information to various bulletins, update indexes, revise pertinent information and close incidents. Operate CLETS terminal by conducting inquiries, entries, and updates to automated databases. Send, receive and decode teletype information. | 30 |
| RADIO CONSOLE OPERATIONS AND MONITORING Communicate by two-way radio with University Police, County Fire, Medical Services, and other campus units by obtaining and transmitting informational requests and notifications needing prompt attention. Monitor radio systems by determining intrusions, robberies, panic alarms, fire alarms, and closed circuit television screens. | 25 |
| RECORD ADMINISTRATION Regulate and maintain forms, files and information sources by ensuring the completion of communication service center books and logs. Verify that updates are being made to all manuals relating to the operation, upkeep, and laws governing the use of computers and computerized information. Compile data and maintain records of emergency recorded, equipment and personnel dispatched, and/or disposition of emergencies. Other duties as assigned. | 15 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Demonstrated ability handling difficult, sensitive and confidential situations tactfully; accessing and updating various indexes. | Required |
| Demonstrated skill in correct English usage, spelling, punctuation, and grammar; rapid and accurate typing; and independently drafting and documenting correspondence pertaining to the operations, policies, and procedures of the functional area. | Required |
| Demonstrated ability to perform effectively under conditions of fluctuating workload, high call volume, interruptions and competing priorities and requirements; utilize excellent interpersonal skills while working as part of a team and collaborating with colleagues; maintain cooperative working relationships; model and promote the University's principles of community and commitment to diversity and inclusion; and work rotating shifts with changing days off in a 24-hour/7 day operation. | Required |
| Knowledge of UCR campus locations. | Preferred |
| Proficient in the use of computers and computer applications, i.e., word processing, computer aided dispatch systems and Internet applications. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| The incumbent must also possess normal color vision, hearing and reaction times. | Required |
| Satisfactory completion of a POST-certified, 80-hour Basic Complaint/Dispatcher course within 12 months of the date of hire. | Required |
| Undergo a thorough background investigation. | Required |
| Evaluation of oral communication skills. | Required |
| Shift Work (hours outside standard Mon-Fri 8AM-5PM work hours). | Required |
| The completion of a medical examination. | Required |
| Public Driving Record. | Required |
| Overtime. | Required |
| The completion of 12 months' probation. | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| General Supervision |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |