General Information
| Job Description | INFO SYS MGR 2 | Working Title | Director, Infrastructure Operations |
|---|---|---|---|
| Job Code | 000668 | Grade | 27 |
| Department Name | Infrastructure and Systems Ops - D01132 | Department Head | Michael Kennedy |
| Supervisor | Michael Kennedy | Effective Date | 12/19/2022 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|---|---|
| 000672 | COMM AND NETWORK TCHL MGR 1 | 1.0 |
| 000667 | INFO SYS MGR 1 | 1.0 |
Generic Scope
| Oversees through subordinate managers a large department or multiple smaller units, OR manages a highly specialized technical function/team. Has significant responsibility to achieve broadly stated goals through subordinate managers. Determines objectives, directs programs, develops strategies and policies, manages human, financial, and physical resources, and functions with a high degree of autonomy. Proactively assesses risk to establish systems and procedures to protect organizational assets. Determines strategies for a program with organization-wide impact. |
Custom Scope
| Establishes objectives and work plans, and delegates assignments to subordinate managers. Responsible for managing, preparing, administering, and directing resources. Reviews and approves recommendations for functional programs. Involved in developing, modifying and executing policies that affect immediate operation(s) and may also have campus-wide, medical center or Office of the President effect. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules. |
Department Custom Scope
| The Director of Infrastructure Operations reports directly to the Chief Technology Officer and is responsible for the effective and efficient delivery of both on-premise and cloud IT (systems and network) infrastructure that supports business processes, services and end users across campus. The Director of Infrastructure Operations is also responsible for understanding the current needs of faculty, staff, and students in order to make recommendations on the strategic direction of infrastructure services to the CIO and CTO. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree or equivalent combination of education and experience. | Required |
| Advanced degree. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|---|
| 8 - 13 years of related experience. | Required |
| Typically 4 - 10 years of experience managing an information technology organization. | Preferred |
| Experience in managing technical staff in networking, systems and database fields. | Preferred |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|---|
| ITIL Certification | Preferred |
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Provides direction and guidance to staff members, within the latitude of established HR and campus policies.
|
35 |
In conjunction with subordinate managers, manages the analysis of the needs of functional departments and helps to establish priorities for feasibility studies and systems design and implementation to develop new and/or modify information processing systems.
|
15 |
Recommends changes to department/section policies and establishes procedures that affect immediate organization.
|
10 |
Coordinates with functional departments involved in system requirements, techniques, and controls.
|
10 |
| Acts as an advisor to staff members to meet schedules and/or assist with technical issues. | 5 |
| Develops and administers schedules and performance requirements. | 5 |
| Often must lead a cooperative effort among members of a project team. | 5 |
| Makes recommendations and implements decisions on issues (operational and budget processes, staff FTE, finance, human resources and space planning) that have department-wide impact. | 5 |
| Advises senior management on matters concerning several functional areas, department and/or customers. | 5 |
| Oversees analysis and policy development for issues and processes. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Uses and applies advanced Information Technology principles, theories, and concepts to manage and provide solutions to more complex and multi-dimensional problems. | Required |
| Is able to resolve issues using established parameters and own judgment. | Required |
| Ability to understand the process involved to adapt, integrate, and modify existing programs or vendor-supplied products for use within a large and complex technical environment. | Required |
| Thorough knowledge of technical concepts and basic operating principles of data communications, computer hardware, vendor IT products, and software. | Required |
| Requires an in-depth knowledge of the applications programming development function and a broad knowledge of the IT organization. | Required |
| Knowledge of technical trends in the networking, systems fields. | Required |
| Excellent oral and written communication skills, including the ability to effectively present technical topics to large groups with potentially varied levels of technical sophistication. | Required |
| Experienced in leading change management activities and managing their impact across multiple units or departments. | Required |
| Extensive or advanced knowledge of subject area sufficient for strategic planning, technology assessment and direction. | Required |
| Requires the ability to gather, organize, and analyze data in the completion of diverse functional assignments. | Required |
| Experience in the management of ongoing technology infrastructure acquisition and expansion, to include the identification and integration of suitable emerging technologies. | Required |
| Knowledge of IT operations, and important metrics associated with delivery of IT services. | Required |
| Extensive experience managing technical staff. | Required |
| Demonstrated ability to build partnerships inside and outside of the IT organization. | Required |
| Current knowledge of the University of California, Riverside campus community. | Preferred |
| Current knowledge of the infrastructure services provided by Information Technology Solutions to the campus. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
| Occasional travel for university related business meetings, conferences and/or professional development. | Required |
| Travel Outside of Normal Business Hours | Required |
Other Special Requirements & Conditions
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|
Level of Supervision Received
| General Direction |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |