General Information
| Job Description | BLANK AST 3 | Working Title | Admissions Support Analyst |
|---|---|---|---|
| Job Code | 004722 | Grade | |
| Department Name | Undergraduate Admissions - D01180 | Department Head | Emily Engelschall |
| Supervisor | Karla Contreras | Effective Date | 02/20/2022 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Department Custom Scope
| The Admissions Support Analyst will be responsible for a wide variety of responsibilities that support evaluation and operational functions of Undergraduate Admissions (UGA). Responsibilities include: 1) data entry into the Student Information System (Banner) and application processing; 2) transcript receipt, processing and scanning; 3) initiates recommendations for process improvement; 4) provides ongoing support and handles escalated service situations for the Highlander One Stop Shop (HOSS); 5) and assist with providing customer service coverage at the UGA front counter and Highlander One Stop Shop (HOSS) as needed. |
Education & Experience Requirements
Education Requirements
Experience Requirements
| Experience | Requirement |
|---|---|
| Minimum of 4 years of related work experience and/or related education | Required |
| Experience using Banner, BDM, Cognos, eTrans, Parchment, and Slate. | Preferred |
| Experience working with a large data base for data entry operations. | Required |
| Experience in University/higher education setting. | Preferred |
| Demonstrated experience adapting to changing priorities, high volumes of work, and multiple deadlines; ability to independently assess and strategize how to resolve problems with available resources. | Required |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
| Enter transferable college coursework into Banner as evaluated by admissions counselors. Identify and route validation errors to admissions counselors; gpa/unit discrepancies, missing group numbers, and non UC transferable courses. | 25 |
| Utilize Banner, Slate, MyUCR administrative work tool, and other systems to assist customers via telephone, e-mail and in person. Assist with providing customer service coverage at the UGA front counter, and Highlander One Stop Shop (HOSS) as needed. | 15 |
| Review, evaluate and process change of major request received via MyUCR. | 10 |
| Serves as a backup to front line staff and students to provide clarity and resolution with Undergraduate Admissions questions or concerns. Initiates recommendations for process improvement. | 10 |
| Process duplicate application errors through the Common Matching process in Banner. Contacting applicants (via phone and/or email), request required documents, process changes according to procedure, make decisions as to how to process the application. | 10 |
| Enter and process test score information (i.e. AP, SAT, ACT, DUOLINGO, TOEFL, and IELT) in Banner and associated error lists received electronically and in paper form. | 10 |
| Enter and process admissions decision changes into Banner regarding re-activations, cancellations, and rescinding of applications as directed. | 5 |
| Assists with testing of system upgrades to ensure functionality, and identifies and reports issues as needed. May assist with updating documentation and recommending or conducting training for Undergraduate Admissions staff, HOSS staff, and student assistants. | 5 |
| Enter prospective student athlete information into the student information system. | 5 |
| Intake, log and route late application appeals to the Assistant Directors. Send late application received email to prospective student, update log with final decision and send appeal denial emails. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Demonstrated administrative support experience, including strong organizational skills and ability to exercise independent judgment. | Required |
| Must be able to maintain strict confidentiality, use sound judgment, and display sensitivity of policy and procedures. | Required |
| Ability to gather data, analyze and write concise reports. | Required |
| Working knowledge and demonstrated ability to use complex databases. | Required |
| Ability to apply thorough knowledge of policies to a variety of individual situations. | Required |
| Ability to work overtime in order to meet critical department deadlines. | Required |
| Strong interpersonal skills to represent Undergraduate Admissions over the phone and in-person to students, parents, counselors, and other UC faculty and staff. | Preferred |
| Knowledge of UC and UCR admissions requirements. | Preferred |
| Strong ability to establish and maintain cooperative relationships with campus departments, UC campuses, and external agencies. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Overtime | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| General Supervision |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |