General Information
| Job Description | SYS ADM 2 | Working Title | Systems and Network Administrator |
|---|---|---|---|
| Job Code | 007303 | Grade | 21 |
| Department Name | Operations - D01071 | Department Head | David Wossum |
| Supervisor | David Wossum | Effective Date |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. |
Custom Scope
| Applies professional concepts and department and campus, medical center or Office of the President policies and procedures to resolve systems problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Performs routine work, with detailed instructions provided on new project and/or more complex assignments and initiatives. Within defined procedures and practices, determines appropriate action. |
Department Custom Scope
| Reporting to the Technology Solutions Supervisor at University Extension, the Systems and Network Administrator provides information technology support to University Extension's staff, students, and instructors. Major duties include implementing, maintaining, troubleshooting, monitoring servers, appliances, end-user computing devices, and firewalls to ensure system up-time, integrity and data security. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 2 - 4 years of related experience. | Required |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Manages systems and services for a facility or portion of facility of small to moderate size. Evaluates, installs, modifies and supports operating systems, databases, utilities and web-related tools. Implements system rollouts. May perform basic networking tasks to interconnect servers or components of clusters for communication.
|
35 |
| Implements system enhancements, such as software, hardware and network configuration, updates and installations for projects or services with moderate scope. | 30 |
| Assists with execution of security controls to prevent unauthorized access to networked resources. Administers security policies to control system access. Configures system security to meet specific needs. | 20 |
| Writes and executes moderately complex scripts in support of systems management, log analysis and other system administration duties for multiple systems. | 10 |
| Provides second-level help desk support to primarily remote working and learning staff, students, and instructors of University Extension, including problem resolution for hardware, software, connectivity, and other technical issues. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Demonstrated understanding of how system management actions affect users and dependent/related functions. | Required |
| Familiarity with Virtual Server environments. Especially Proxmox. | Required |
| Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines. | Required |
| Demonstrated knowledge of computer security best practices and policies. | Required |
| Understanding of system performance monitoring and actions that can be taken to improve or correct performance. | Required |
| Demonstrated experience writing and editing scripts of moderate complexity used to perform system maintenance and administration. | Required |
| General knowledge of other areas of IT. | Required |
| Basic knowledge of how to apply technologies and systems to meet business needs. | Required |
| Ability to write technical documentation in a clear and concise manner. | Required |
| Knowledge of the design, development and application of technology and systems to meet business needs. | Required |
| Ability to manage various networking network devices and protocols such as: VPNs, firewalls, system controls (802.1X), and wireless; including researching, installing, updating, monitoring and troubleshooting. | Required |
| Ability to elicit and communicate technical and non-technical information in a clear and concise manner. | Required |
| Ability to administer the following server and services: MS Active Directory (Group Policies), MS SQL Server, Microsoft Endpoint Configuration Manager MECM (Formerly SCCM) | Required |
| Ability to create scripts and automation in the following areas: PowerShell, MSSQL, Bash. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| Supervision |
Environment
Working Environment
| Campus and remote working environments |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |