General Information
| Job Description | SYS ADM 2 | Working Title | Junior Configuration Analyst |
|---|---|---|---|
| Job Code | 007303 | Grade | 21 |
| Department Name | Computing Support Services - D01136 | Department Head | Rebecca Hutchins |
| Supervisor | Emily Gordon | Effective Date | 09/12/2022 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. |
Custom Scope
| Applies professional concepts and department and campus, medical center or Office of the President policies and procedures to resolve systems problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Performs routine work, with detailed instructions provided on new project and/or more complex assignments and initiatives. Within defined procedures and practices, determines appropriate action. |
Department Custom Scope
| The Junior Configuration Analyst, while under direct supervision, will primarily be responsible for helping to analyze department requirements, procedures and problems to automate business processes, upgrade or modify existing systems, and review system-wide capabilities, workflow and scheduling limitations while proactively monitoring and providing metrics for reporting purposes for various security vulnerabilities. The candidate will work with the Security Office to determine security best practices and requirements to help guide their applied knowledge of endpoint configuration management to help manage various types of hardware the campus oversees. Candidate must be customer service focused as they will be required to interact with customers and disseminate information using project management tools, metrics and other reporting means. This position will work alongside the Configuration Analyst and their Manager to determine best course of action and provide guidance as needed. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 2 - 4 years of related experience. | Required |
| Minimum 3-7 Years of Experience | Preferred |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
| Implements system enhancements, such as software, hardware and network configuration, updates and installations for projects or services with moderate scope. | 30 |
| Manages systems and services for a facility or portion of facility of small to moderate size. Evaluates, installs, modifies and supports operating systems, databases, utilities and web-related tools. Implements system rollouts. May perform basic networking tasks to interconnect servers or components of clusters for communication. | 25 |
| Writes and executes moderately complex scripts in support of systems management, log analysis and other system administration duties for multiple systems. | 15 |
| Assists with execution of security controls to prevent unauthorized access to networked resources. Administers security policies to control system access. Configures system security to meet specific needs. | 10 |
| Work with Security Office to collaborate on security requirements/configurations for all devices to mitigate security vulnerabilities | 10 |
| Document and Report out on findings using project management tools, metrics and other means. | 10 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines. | Required |
| Demonstrated knowledge of computer security best practices and policies. | Required |
| Knowledge of the design, development and application of technology and systems to meet business needs. | Required |
| General knowledge of other areas of IT. | Required |
| Ability to elicit and communicate technical and non-technical information in a clear and concise manner. | Required |
| Understanding of system performance monitoring and actions that can be taken to improve or correct performance. | Required |
| Demonstrated experience writing and editing scripts of moderate complexity used to perform system maintenance and administration. | Required |
| Demonstrated understanding of how system management actions affect users and dependent/related functions. | Required |
| Basic knowledge of how to apply technologies and systems to meet business needs. | Required |
| Ability to write technical documentation in a clear and concise manner. | Required |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
| Overtime | Preferred |
| Occasional travel for university related business meetings, conferences and/or professional development. | Required |
| Travel Outside of Normal Business Hours | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| Supervision |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |