General Information
| Job Description | SYS ADM 3 | Working Title | Configuration Analyst |
|---|---|---|---|
| Job Code | 007304 | Grade | 23 |
| Department Name | Computing Support Services - D01136 | Department Head | Rebecca Hutchins |
| Supervisor | Emily Gordon | Effective Date | 09/12/2022 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions. |
Custom Scope
| Applies skills as a seasoned, experienced systems infrastructure professional with a full understanding of industry best practices and campus, medical center or Office of the President policies and procedures to resolve a wide range of issues that are moderately complex in scope. Selects methods and techniques to obtain solutions. Evaluates new technologies including performing simple to moderate cost/benefit analyses. |
Department Custom Scope
| The Configuration Analyst, while under broad supervision, will be responsible for analyzing department requirements, procedures and problems to automate business processes, upgrade or modify existing systems, and review system-wide capabilities, workflow and scheduling limitations while proactively monitoring and providing reports for various security vulnerabilities. The candidate will work with the Security Office to determine security best practices and requirements to help guide their applied knowledge of endpoint configuration management to help them design and architect a managed solution for various types of hardware the campus oversees. Candidate must be customer service focused as they will be required to interact with customers and disseminate information using project management tools, metrics and other reporting means. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 4 - 7 years of related experience. | Required |
License Requirements
| License | Requirement |
|---|---|
| ITIL Foundation | Preferred |
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
| Defines, designs and implements systems, services and technology solutions. Proposes and implements system or device enhancements such as software, hardware and network configuration, updates and installations for projects or services of moderately complex scope. | 30 |
| Work with Security Office to collaborate on security requirements/configurations for all devices to mitigate security vulnerabilities | 20 |
| Manages systems and services for a facility of moderate size and makes recommendations for purchase or upgrade of new computer hardware, software and services. Performs moderately complex analysis to acquire, install, modify and support operating systems, databases, utilities and Internet/intranet-related tools. Plans, designs and implements moderately complex system updates and rollouts. May perform moderately complex networking tasks and interoperability assessments for interconnected servers or components of clusters for communication. | 15 |
| Document and Report out on findings using project management tools, metrics and other means | 15 |
| Writes and executes complex scripts and may write software in support of systems management, log analysis and other system administration duties for multiple integrated systems. | 10 |
| Performs complex security control activities to prevent unauthorized access to networked resources. May assist with maintenance of security systems for network equipment and provide recommendations on network access controls. | 10 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Ability to write technical documentation in a clear and concise manner. | Required |
| Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines. | Required |
| Understanding of system performance monitoring and actions that can be taken to improve or correct performance. | Required |
| Advanced knowledge of computer security best practices and policies including demonstrated experience securing server-based software. | Required |
| Demonstrated experience writing and editing complex scripts used to perform system maintenance and administration. | Required |
| Basic knowledge of how to apply technologies and systems to meet business needs. | Required |
| Knowledge of the design, development and application of technology and systems to meet business needs. | Required |
| Ability to elicit and communicate technical and non-technical information in a clear and concise manner. | Required |
| Demonstrated skills associated with adapting equipment and technology to serve user needs. Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent/related functions. | Required |
| General knowledge of other areas of IT. Thorough understanding of and experience with systems-related issues and actions that can be taken to improve or correct performance. | Required |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
| Occasional travel for university related business meetings, conferences and/or professional development. | Required |
| Travel Outside of Normal Business Hours | Required |
| Overtime | Preferred |
Other Special Requirements & Conditions
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Level of Supervision Received
| General Supervision |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |