General Information


Job Description FAC MGT SPEC 2 CX Working Title Fleet Analyst
Job Code 004482 Grade 19
Department Name Fleet Services - D01119 Department Head Irma Henderson
Supervisor Kyle Walker Effective Date 06/22/2023
Position(s) Directly Supervised
Job Code Title FTE

Department Custom Scope
Under supervision, the Fleet Analyst promotes customer-oriented services, responds to customer and vendor inquiries related to rentals, vehicle maintenance, billing, services, incidents or concerns in a timely manner, and follows up to ensure satisfactory resolution. Oversees billing for Fleet Services; vehicle long/short term rentals, insurance costs, fuel charges, vehicle repairs and maintenance, and other applicable services. Collaborates with several campus departments on vehicle accident/incident reports and driver safety programs to ensure compliance with applicable campus and UC policies, and governmental regulations. Performs audits and reconciliation of various Fleet Services systems to ensure accuracy and compliance; makes adjustments or corrections as necessary. Provides other operational and administrative support to Fleet Services as needed.

Education & Experience Requirements

Education Requirements
Degree Requirement
Bachelor's degree in related area and/or equivalent experience/training. Required
Advanced degree in related area. Preferred

Experience Requirements
Experience Requirement
2 - 4 years of related experience. Required
Experience working in a customer service-oriented environment, meeting and exceeding client expectations and sustained satisfaction. Required
Experience in fleet/automotive services or billing. Preferred
Experience working in a similar role in an institution of higher education, or Fleet Services environment. Preferred

License Requirements
License Requirement
Valid CA Driver License. Required

Certification Requirements
Certification Requirement

Educational Condition Requirements
Condition Requirement

Key Responsibilities

Description % Time
Assists management in development of annual facilities budget.
  • Assists in the analysis of the acquisition and use of vehicles; compiles data and provides reports. Calculates the use of the daily rental pool by category; calculates operating cost per vehicle, e.g., direct parts expenditures, overhead costs, etc. Retrieves and analyzes reports from systems to determine operating costs per mile. Reviews and analyzes data, summarizes data, creates reports, identifies trends; communicates trends, data, and operating costs to Fleet Manager and Financial Analyst. Oversees on-campus automated campus fueling and billing to include monitoring daily fuel transactions, fuel ordering, inventory and distribution of fuel cards. Manages the gas credit card program to include monitoring renewal process, card issuance, retrieval, and inventory. Develops fuel reports, analyses, and comparisons for the Fleet Manager and campus customers, as requested. Compiles (Phoenix and Voyager) fueling systems reports to determine trends in gas prices at specific fueling sites, and utilization of fuel by various vehicle types. Compiles required information related to fuel consumption, vehicle emissions and other environmental regulations.
35
Coordinates and submits campus-wide automotive insurance claims and monitors repair expenditures and reconciles insurance payments. Provides customer assistance in reporting vehicle incidents; coordinates the accident and insurance claim reporting for vehicle damage or loss; assures timely processing of claims; verifies appropriate insurance related charges including department deductibles and liability shares; and UCOP reimbursements.
15
Acts as department equipment custodian through the equipment tracking system(s) and conducts department inventory controls, including processing and maintaining records of equipment insurance requests.
  • Maintains database for all campus owned vehicles. Maintains and updates vehicle assignments and billing in the pool program. Determines and posts all recharge items, including but not limited to rental/lease vehicle rates, maintenance, repair, mileage, external vendor charges, etc. Manages the coordination and installation of GPS devices, monitors activities, maintains records and system data; pulls data and generates reports.
10
May act as representative of organization safety committee, organization building emergency committee, and organization ergonomic program, and is responsible for departmental compliance with OSHA/EH&S regulations regarding state and organization policies and procedures, and works to implement safety and emergency preparedness policies and procedures with staff, including maintaining first aid supplies, fire extinguishers and other safety equipment.
  • May act as Building Coordinator for organization emergency/disaster preparedness for assigned departments, serves as the communication liaison between organization service agencies and building occupants, and prepares building response plans and coordinates education and planning in this area for all building occupants. Collaborates with applicable campus departments and vendors as necessary. Maintains and supervises distribution, security and maintenance of department radios.
10
Serves as designated campus administrator of the Department of Motor Vehicle (DMV) Employer Pull Notice (EPN) system to monitor public driving records of University drivers for all campus departments as required by the California Vehicle Code and the Public Utility Code. Coordinates the DMV Employer Pull Notice Program (EPNP) in collaboration with SAMBA, other third party administrators, campus HR and departments. Receives daily, monthly and other periodic reports and takes appropriate action as warranted. Reports any negative findings to campus HR for handling. Ensures compliance with all license and certification requirements; notifies campus HR of any convictions or other DMV actions relating to the status of employee driving privileges. Facilitates or enforces recommended action as provided by campus HR. Informs departments of applicable requirements and policies. Participates and supports the driver training program by coordinating and collaborating on training dates and schedules; providing training as necessary.
10
Provides operational support for Transportation & Parking Services and Fleet Services which may include some of the following functions: participates in the development and implementation of the department's mission, goals, and strategic planning; assists in the review of operations and services to identify operational efficiencies and integrate "best practices"; coordinates and/or participates in special projects and assignments, the scope of which may extend beyond day-to-day operations.
10
Coordinates maintenance and repair of departmental fleet vehicles and equipment.
  • Promotes customer-oriented services to assure that performance standards, service guarantees and initiatives are delivered. Responds to customer inquiries regarding maintenance, emergency services, billing, etc. on a timely basis. Resolves billing problems, addresses customer concerns; identifies cause of the problem; determines the best resolution; expedites corrections or adjustments; follows up with customer to ensure satisfaction. Notifies manager of issues requiring additional intervention.
5
May serve as "Department Access Key Controller" as defined by the UCPD Access Control Policy, maintaining accurate records of all access control activities, ensuring appropriate authority prior to issuing keys, ordering replacement keys as needed, recovering department keys from departing personnel, reporting any failure to recover access control keys to department management and UCPD, and securely storing unassigned keys in the department's UCPD-approved cabinets.
5

Knowledge, Skills & Abilities

Knowledge/Skill/Ability Requirement
Active listening, interpersonal communication and problem-solving skills to effectively resolve questions, concerns, issues or problems and ensure cooperative and productive working relationships. Required
Working organizational skills to work on multiple projects with competing deadlines, to establish goals and work load priorities, and to meet project deadlines within budget and time constraints. Required
Ability to safely operate vehicles, including vans, sedans, SUVs, compact cars, light trucks, electric carts, and other campus vehicles. Required
Skills to work independently and as part of a team. Required
Skill and ability to provide and model exceptional customer service standards. Ability to monitor departmental performance standards, service guarantees, and service initiatives to ensure customer satisfaction. Required
Ability to reconcile receipts, conduct audits, track inventory, order materials and issue billing or reimbursements. Required
Skills to work under pressure of deadlines in a stressful environment. Required
Written communication skills to prepare a variety of correspondence, reports, policies and procedures, and training documents. Required
Ability to create and maintain various manual and electronic records, logs, filing and record-keeping systems; ensuring accuracy at all times. Required
Ability to independently gather required information through the use of query tools or databases to extract data from internal/external systems and the ability to organize, analyze, validate and prepare reports, provide statistics, and identify trends. Required
Working knowledge of MS Office Suite of programs. Required
Knowledge of the changing regulations and legislation of the following organizations: Department of Transportation (DOT), Department of Motor Vehicles (DMV), Department of Labor (DOL), California Vehicle Code (CVC), Federal Highway Administration (FHWA), Federal Motor Carrier Safety Administration (FMCSA), National Highway Transportation Safety Administration (NHTSA), and Occupational Safety and Health Administration (OSHA). Preferred
Working knowledge of practices and procedures relating to facility maintenance. Preferred
Knowledge of basic accounting methods and principles. Preferred
Working knowledge of practices and procedures of safety and emergency preparedness. Preferred
Knowledge of UC/UCR system-wide and Fleet Services policies and procedures. Preferred
Working knowledge and/or experience with Phoenix or Voyager fueling systems. Preferred

Special Requirements & Conditions
Special Condition Requirement
Hired candidate must successfully pass a background check through the DOJ and FBI. Required
Travel may include: occasional local travel for university related business, professional development, conferences and meetings. Required
Must possess or obtain a Valid CA Driver License in accordance with the California Department of Motor Vehicles. Required
Travel Required
Public Driving Record Required
Overtime Required

Other Special Requirements & Conditions

Level of Supervision Received
Supervision

Environment

Working Environment
Campus

Other Requirements

Items Used
  • Radio
  • Standard Office Equipment
  • University Vehicles

Physical Requirements
  • Walk : Frequently
  • Stand : Frequently
  • Sit : Constantly
  • Squat : N/A
  • Climb : N/A
  • Bend : N/A
  • Crawl : N/A

Mental Requirements
  • Perform Calculations : Frequently
  • Write : Frequently
  • Read/Comprehend : Constantly
  • Reason & Analyze : Constantly
  • Communicate Orally : Constantly

Environmental Requirements
  • Works in confined quarters : No
  • Is exposed to excessive noise : Yes
  • Dust : Yes
  • Fumes : Yes
  • Other : Ability to work in environments with automotive related odors, such as gasoline, oil, solvents, other gases and fluids.
  • Is around moving machinery : Yes
  • Is exposed to marked changes in temperature and/or humidity : No
  • Drives motorized equipment : Yes

Critical Position

Is Critical Position: Yes

More Information

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University of California, Riverside
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Riverside, CA 92521
Tel: (951) 827-1012

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Department Information

Human Resources
1160 University Ave.
Riverside, CA 92521

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E-mail: jobshelp@ucr.edu

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