General Information
| Job Description | POLICE SVC SUPV 1 | Working Title | Dispatch Supervisor |
|---|---|---|---|
| Job Code | 005037 | Grade | 21 |
| Department Name | Police - D01123 | Department Head | Anthony Frisbee |
| Supervisor | Jason Day | Effective Date | 08/22/2022 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|---|---|
| 005216 | PUBL SFTY DISPATCHER | 7.0 |
Generic Scope
| Provides immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures. |
Custom Scope
| Provides direct supervision of one or multiple shifts of a unit for 24 hours a day, seven days a week operation. Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates to complete assignments using established guidelines, procedures, and policies. Works on issues of limited scope. Requires full knowledge of own area of functional responsibility. May serve as department's legal authority or custodian of records for processing/maintaining/sealing/purging communications or other functional records and files. |
Department Custom Scope
| Under the direction of the Police Lieutenant, the Dispatch Supervisor will supervise the Police & Safety Services Communications Center, a 24-hour/7 day per week operation with dispatch staff. Provides direct supervision to dispatcher staff. Interfaces with appropriate supervisory personnel to ensure the dispatchers provide quality service. Supervision of the dispatch center entails a full range of core responsibilities, including, in part: recruiting/hiring, assigning work and work schedules, performance management, records management, and statistical reporting. The Dispatch Supervisor ensures that all Public Safety Dispatchers meet the bi-annual Peace Officer Standards & Training (POST) continuing professional training requirements; and coordinates the equipment and service delivery for various communications systems (e.g. CAD/RMS systems and campus alarms). Conduct training of dispatchers , as well as periodic and annual reviews. Provide reports to the Lieutenant on the performance of all dispatchers, and on all problems that occur which may require management involvement. Ensure proper maintenance, use, and operation of assigned equipment, material, and supplies including, but not limited to reviewing logs, tape recordings, databases, and by performing site inspections and audits as needed. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| High school diploma or equivalent. | Required |
| Relevant experience, training and/or college units. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|---|
| Previous experience supervising staff covered under collectivebargaining agreements. | Preferred |
| Prior experience working as a public safety dispatcher for an institution of higher education, law enforcement agency or fire department. | Preferred |
| 4 - 7 years of related experience. | Required |
| Previous supervisory/managerial experience. | Preferred |
License Requirements
| License | Requirement |
|---|---|
| Possess a valid California Driver's License. | Required |
Certification Requirements
| Certification | Requirement |
|---|---|
| Ability to successfully earn the POST Supervisory certificate by completing a POST-certified 80-hour Supervisor course within one year of appointment and serving as a Sergeant for a period of two years. | Required |
| Possess Public Safety Dispatcher Certificate | Required |
Educational Condition Requirements
| Condition | Requirement |
|---|---|
| Ability to successfully complete other training or prerequisites as required by regulation, law or policy. | Preferred |
Key Responsibilities
| Description | % Time |
|---|---|
| Directly supervises, trains, assigns, and evaluates a team of unit personnel on a daily basis. Delegates responsibilities and balances workloads as necessary to accomplish unit and department goals. Participates in the review and approves the work of unit personnel. Counsels unit personnel and makes progressive and/or appropriate corrective action recommendations when necessary. Recommends employees for commendation and discipline as appropriate. | 20 |
| Supervises and revises work methods and individual or group productivity targets to fulfill established unit goals in a manner consistent with the mission of the department and the campus. Determines work schedules and activities for the unit. Ensures unit compliance with applicable law, regulation and policy. Monitors work conditions and environments to ensure compliance with health and safety standards. Communicates and coordinates efforts and new information or feedback within the chain of command and across department units. | 20 |
| Performs the functions of unit personnel as needed. | 10 |
Supervises the proper and efficient operation of the unit. May perform records oversight duties. Maintains and reviews logs, recordings, databases and other communications records. Ensures all records, including confidential items and electronic data, are securely handled, stored, accessed and released only in compliance with applicable law and policy. Provides related department-wide training as needed.
|
10 |
Compiles and analyzes statistics for departmental, campus, medical center reports or other purposes as assigned.
|
10 |
| Completes specialized statistical reporting and analysis by updating the CLETS and RIPA database with information from police reports, such as the Department of Justice stolen vehicle/vessel, to meet monthly and annual reporting requirements by the Department of Justice, Jeanne Clery Act, UC System, and Department of Education. | 10 |
| Serves as a recognized resource of knowledge by maintaining job relevant knowledge; responding to in-person inquiries, telephone calls, and written communication; providing various constituencies with appropriate materials, information, and /or referrals; and acting as a backup Public Safety Dispatchers needed. | 10 |
| Assists the unit manager in the development of policy, budget and other planning for the unit. Participates in the recruiting and hiring process for new unit employees. Recommends new procedures, technologies or functions to improve unit efficiency and effectiveness. Procures and maintains unit equipment and supplies. | 5 |
| Act as the Agency Terminal Controller and liaison to external agencies, including the State DOJ for computers and computer-related information pertaining to CLETS access; the DOJ and FBI for audit; the State for mandated CLETS compliance training; and employees for DMV systems training. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Ability to operate computers and other relevant technology. | Required |
| Experience performing all aspects of unit functions. | Required |
| Ability to safely operate motor vehicles. | Required |
| Working knowledge of the California Public Records Act and other law, regulation and University policy regarding police documentation and data. | Required |
| Ability to supervise and train assigned staff in the relevant and necessary aspects of their duties. | Required |
| Ability to communicate effectively in person and in writing. | Required |
| Ability to manage and maintain records, forms, files, databases, and other information in accordance with storage, security, and retention requirements. | Required |
| Ability to perform effectively under conditions of fluctuating workload, high call volume, interruptions, and competing priorities and requirements. | Required |
| Working knowledge and familiarity with the California Law Enforcement Telecommunications System (CLETS). | Required |
| Working knowledge and/or experience with POST standards and training. | Preferred |
| Knowledge of the Jeanne Clery Act. | Preferred |
| Knowledge of DOJ reporting requirements. | Preferred |
| Skill and ability to compile and analyze data and statistics for departmental, campus, reports, or other purposes as assigned. | Preferred |
| Working knowledge and/or experience providing fiscal administration support; development of policy, budget, and other planning for the unit. | Preferred |
| Knowledge of UCR campus locations, policies, and procedures. | Preferred |
| Knowledge of RIMs Computer Aided Dispatching (CAD) and reporting software. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Background check. | Required |
| Successful medical and psychological evaluation. | Required |
| Travel may include: occasional local travel for university related business, professional development, conferences and meetings. | Required |
| Must possess or obtain a Valid CA Driver License in accordance withthe California Department of Motor Vehicles. | Preferred |
| Must be flexible to work variable shifts based on departmental and operational needs. | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| Direction |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |