General Information
| Job Description | BUS SYS ANL MGR 1 | Working Title | Senior Systems Manager, Auxiliary Services |
|---|---|---|---|
| Job Code | 000656 | Grade | 26 |
| Department Name | Aux Office of the AVC - D02057 | Department Head | Heidi Scribner |
| Supervisor | Heidi Scribner | Effective Date |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|---|---|
| 007198 | DATA SYS ANL 2 | 3.0 |
| 007304 | SYS ADM 3 | 2.0 |
| 004804 | COMPUTER RESC SPEC 2 | 1.0 |
Generic Scope
| Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets. |
Custom Scope
| Receives business analysis department assignments in the form of objectives. Understands goals and processes by which to meet department goals and objectives. Exercises judgment within defined procedures, policies, and department protocol to determine appropriate action. |
Department Custom Scope
| The Senior Systems Manager will provide IT guidance and management for Auxiliary Systems (AS) with a heavy emphasis on Housing (StarRez, TMA, Velocity) and Dining & Hospitality Services (FoodPro, Transact POS) systems but will also work with programs utilized by Transportation Services (T2), Campus Business Services (Transact, ServiceNow) and Early Childhood Services along with campus backbone programs such as Banner and Blackboard. Establishes the vision for technology and systems solutions for the organization, including reviewing all hardware and software investments and making on-going recommendations; will be responsible for gaining individual and collective unit awareness to ensure departmental objectives are met. Directly supervises Housing and Dining data system administrators/analysts and other program/tech support. Remains abreast of industry trends and emerging solutions for Auxiliary-type operations to ensure the appropriate use of systems and presents ideas to team leaders to meet strategic goals. Works across University functions to enhance a Business Systems culture that fosters communication, collaboration, integration, automation, continuous development and improvement. Establishes how the Business Systems team functions, supports and integrates with AS internal as well as campus external activities; closely partners with campus Information Technology Solutions (ITS) and serves as the primary AS representative for the AS/ITS MOU. Is expected to create Business Systems practice and implement strategies to develop standard operating procedures (SOP's), auditing, and compliance of all systems used to ensure efficiency, accuracy, and the proper operational leverage of all systems. Establishes and recommends changes to policies which affect the overall AS organization to improve testing and analysis processes. Administers campus policies that directly affect the team and their assignments. Has oversight for the development of training and cross training programs for direct and indirect staff on systems to ensure continuity of service, and operations of all systems. Determine needs for emergencies that may affect organizational systems/business and expected to provide response and support. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree or equivalent work experience with an emphasis in computer science, data processing, computer information systems, or in a related field. | Required |
| Advanced degree in related field. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|---|
| 8 - 13 years of related experience. | Required |
| Auxiliary Services type business operations experience (housing, dining, other enterprise self-sustaining units). | Preferred |
| Experience with cloud-based services, with specific experience with Infrastructure as a Service, Software as a Service and Platform as a Service. | Preferred |
| Supervisory and team leadership. | Required |
| Higher education information technology experience. | Preferred |
| Typically 2 - 5 years of experience managing an information technology organization. | Preferred |
License Requirements
| License | Requirement |
|---|---|
| Valid CA Driver License | Required |
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Provides direction to employees following established campus, medical center or Office of the President policies and management guidance to develop methods and procedures on new analysis projects.
|
20 |
Interaction frequently requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects and schedules.
|
20 |
Manages, through subordinate supervisors, the coordination of activities of a department with responsibility for results in terms of costs, methods, and employees.
|
20 |
Manages and delegates business analysis assignments.
|
10 |
| Holds primary oversight for Auxiliary Services of the ITS/AS MOU; ensures terms are being met, metrics and reports are provided in a timely manner. In partnership with organizational leadership, determines PMO project priority and ensures ITS meets expectations. Recommends updates and terms including budget, staffing and timelines. | 10 |
| Serves on Auxiliary Services emergency response team; establishes processes to minimize business down time in case of service interruption and assists with continuity planning for organization. | 10 |
Develops and monitors operational and budget processes, staff FTE, finance, human resources and space planning.
|
5 |
Establishes and recommends changes to policies which affect the department to improve testing and analysis processes.
|
5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Requires knowledge of business analysis function. | Required |
| Proven critical thinking, persuasion/negotiation, mentoring, leadership/management, problem solving, human resources policies and procedures relating to management responsibilities. | Required |
| Demonstrated verbal and written communication, quantitative and analytical skills. | Required |
| Demonstrated knowledge of database systems and management. | Required |
| Ability to gain key stakeholder buy in through successful collaboration and communication to achieve results. | Required |
| Ability to create and recommend relevant reporting for business analysis. | Required |
| Knowledge of housing and dining utilized systems, such as StarRez, FoodPro, Point of Sale Solutions (such as Transact/Sequoia), work order systems (such as Workfront and TMA), etc. | Preferred |
| Proficient knowledge of software development programming. | Preferred |
| Knowledge of mobile technologies and solutions (such as mobile ordering). | Preferred |
| Knowledge of, or experience with Information Technology Infrastructure Library (ITIL), Information Technology Service Management (ITSM), professional project management methodologies, change management, quality theory and continuous process improvement, security policies and practices, architecture review, production control, and IT governance. | Preferred |
| Extensive and in-depth knowledge of Information Technology principles, theories, and concepts to manage functional area(s) and provide solutions. | Preferred |
| Technical project management knowledge, conceptual, and planning skills. | Preferred |
| Understanding of how programs relate to other business strategies and initiatives. | Preferred |
| Demonstrated process and system testing and test planning skills. | Preferred |
| Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture. | Preferred |
| Understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
| Must possess or obtain a Valid CA Driver License in accordance with the California Department of Motor Vehicles, if driving a university/personal vehicle for university related business. | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| General Direction |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |