General Information
| Job Description | COMM SPEC 3 | Working Title | Communications and CRM Specialist |
|---|---|---|---|
| Job Code | 007477 | Grade | 22 |
| Department Name | Undergraduate Admissions - D01180 | Department Head | Alex Ruiz |
| Supervisor | Christine Jo | Effective Date | 10/03/2022 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions. |
Custom Scope
| Independently oversees a comprehensive communications program for a unit or school with moderately complex communications requirements. The communications program usually includes written, visual, digital and electronic communications. Works with management to develop and execute organizational communication and market branding strategy. Designs and implements information campaigns. |
Department Custom Scope
| The Communications and CRM Specialist is responsible for supporting the communications and Slate Customer Relations Management (CRM) for the office of Undergraduate Admissions. They will manage a large variety of emails and ensure timely deployment, population management, and reporting. This position will also manage data uploads while maintaining data integrity, create or update event registration forms, inquiry forms, and event portals within Slate CRM while updating documentation and training as needed. The Communications Specialist will also provide support in updating and managing admissions communications for email, print, and web. The Communications Specialist position is a one-year contract position with a possibility of renewal based on funding. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 4 - 7 years of related experience. | Required |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Works with management and clients to create, develop, and implement long and short term strategic communications plans and/or projects.
|
30 |
| Manage data uploads while maintaining data integrity, create or update events, forms, and event portals within Slate CRM while providing documentation and training as needed. | 25 |
Manages comprehensive communications programs, including written, visual, digital, and electronic communications.
|
15 |
| Advises and consults with departmental/college administration regarding all aspects of communications including developing strong communications strategies that effectively deliver the desired message, policy interpretation, and problem resolution. | 10 |
| Ensures production of high quality products that effectively deliver the desired message within budget and time constraints. | 10 |
| Identifies specific communications needs and develops the content and process for organizational improvements. | 10 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Knowledge of all aspects of communications, including strategic planning for various media venues, technical aspects and requirements of various venues, and most appropriate and effective applications. | Required |
| Knowledge and skills to advise and consult with management to ensure delivery of the desired message to the target and/or broad general audiences. | Required |
| Knowledge and understanding of technical applications to effectively direct technical staff, or personally perform technical work, including design concepts, various media, and applications. | Required |
| Solid written, verbal, interpersonal communications, active listening and political acumen skills. | Required |
| Knowledge of location protocols and channels for communication internally and externally. | Required |
| Solid skills to create, develop, and implement comprehensive long and short term strategic communications plans. | Required |
| Directly related working experience with a CRM tool in a higher education setting. | Required |
| Knowledge of the organization, its achievements, mission, vision, goals, policies, practices, infrastructure, and a strong knowledge of current affairs, and issues in higher education and/or health sciences. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|
Other Special Requirements & Conditions
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Level of Supervision Received
| General Supervision |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |