General Information
| Job Description | FOOD SVC SUPV 1 | Working Title | Food Service Supervisor, Glasgow |
|---|---|---|---|
| Job Code | 005234 | Grade | 17 |
| Department Name | Dining Services - D01209 | Department Head | Robin Hungerford |
| Supervisor | Moses Preciado | Effective Date | 09/06/2022 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|---|---|
| 005651 | FOOD SVC WORKER SR | 2.0 |
Generic Scope
| Provides immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures. |
Custom Scope
| Receives predetermined work assignments that are subject to a moderate level of control and review. Instructs direct reports to complete assignments using established guidelines, procedures and policies. Requires full knowledge of own area of functional responsibility. |
Department Custom Scope
| Under the direction of the Senior Manager, the Supervisor assists in planning, organizing and managing day to day activities, work assignments, customer service and maintenance functions in a Dining Retail or Residential facility. The position participates in the selection, training, supervision and performance evaluation of assigned staff (including custodial functions); reviews unit budgets to ensure proper fiscal controls; supervises the ordering, receiving, storage and issuing of all assigned products, along with the planning and service of all assigned menu items. Develops creative methods of displaying and merchandising products to generate revenue/improve the guest experience under the guidance of the Senior Manager. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| High school diploma or equivalent certification/experience. | Required |
| Graduation or completed college courses in Food Service Managment or related field. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|---|
| 4 - 7 years of related experience. | Required |
| Supervisory experience, preferably in food service industry. | Preferred |
| Experience in collegiate dining | Preferred |
License Requirements
| License | Requirement |
|---|---|
| Valid driver's license and clean driving record. | Required |
Certification Requirements
| Certification | Requirement |
|---|---|
| ServSafe Certification or equivalent certification. | Preferred |
Educational Condition Requirements
| Condition | Requirement |
|---|---|
| Must successfully obtain ServSafe certification with a minimum score of 75 within six (6) months of appointment begin date. | Required |
Key Responsibilities
| Description | % Time |
|---|---|
Closely oversees day to day activities of employees who operate and maintain kitchens, cafeterias, luncheon counters, and restaurants for in-house feeding of customers.
|
25 |
Maintains exceptional customer service standards.
|
20 |
Directs employees to complete services using established food safety guidelines, procedures and quality control.
|
10 |
Assigns tasks, checks work areas at frequent intervals, and maintains schedules.
|
10 |
Supervises and follows approved cash and payment handling policies and procedures.
|
10 |
Audits and ensures compliance of food prep to QA standards and safety/security related to handling and preparation of food.
|
10 |
| A portion of the time is spent performing individual tasks related to food service operations such as cleaning and serving lines. | 5 |
| Assists functional unit as needed. | 5 |
| May be required to operate a vehicle. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Working knowledge to make appropriate decisions, reasoning skills, ability to develop original ideas to solve problems, and conduct basic operations analysis and quality control analysis. | Required |
| Intermediate computer application skills to include food service applications such as point of sale and inventory control software. | Required |
| Working knowledge in food service and sanitation regulations. | Required |
| Skills in training staff, and ensuring operating standards are met. | Required |
| Working verbal and written communication skills in the English language, including active listening, dynamic flexibility, critical thinking, and ability to multi-task and ensure productive time management. | Required |
| Working skills to provide effective interpersonal and work supervision guidance to other personnel and work effectively with partners on joint projects. | Required |
| Basic mathematical and cash control skills to accurately complete drawer counts and prepare deposits. | Required |
| Effective skills to be able to professionally communicate both verbally and in writing using tact and diplomacy with staff, management and customers. Ability to compose written documentation using correct spelling, grammar and punctuation. | Required |
| Ability to use online scheduling tools, point of sale systems, and other restaurant software systems. | Preferred |
| Knowledge of Production Management principles and food production, including sanitary and safety standards, cost control and expense analysis, food selection and ordering. | Preferred |
| Present or previous involvement with the National Association of College and University Food Service (NACUFS). | Preferred |
| Knowledge of and/or experience working in a union environment. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Occasional travel for business related meetings, professional development, and/or events. | Required |
| Shift Work (hours outside standard Mon-Fri 8AM-5PM work hours) | Required |
| Hired candidate must successfully pass a background check through the DOJ and FBI. | Required |
Other Special Requirements & Conditions
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|
Level of Supervision Received
| Direction |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |