Reviews and analyzes reports for discrepancies, and works with departments to make corrections.
- Proactively creates, runs, and analyzes reports from various campus systems to seek out, identify, and correct any discrepancies. Acts as a resource and responds to client inquiries regarding errors, functionality, workflow, and routing roles for service related activities and systems. Ensures the timely and accurate execution of service requests and routinely audits payroll, onboarding, workforce administration, and financial transactions and data to ensure compliance. Elevates all operational matters that may impact client satisfaction, service execution, compliance, safety, or reputation of excellence to the Work Force Administration Unit Manager's attention. Implements continuous improvement ideologies into everyday activities. Evaluates the root cause of delays/errors, and works with various stakeholders to make timely corrections and implement process improvements. Takes immediate action to resolve service escalation issues and engage clients and functional teams towards timely resolution.
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25 |
Under general supervision, provides analysis of moderate payroll projects such as garnishment of wages.
- Coordinates program planning and collaboration with program / project staff.
Is responsible for providing support to create, organize and execute upcoming mass onboarding/offboarding/payroll/position management related requests. Communicates with clients to evaluate scope of incoming requests, identifies stakeholders in the processes, measures capacity of the Work Force Administration unit to complete requests, schedules meetings to communicate expectations of stakeholder submission deadlines and transaction completion deadlines, creates project completion plan and timeline, identifies downstream impacts of requests, adjusts timeline if necessary to keep project on task, communicates appropriately with clients and managers to review status of projects, audits requests to ensure accurate and timely completion of project.
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20 |
Provides assistance to payroll processors on moderately complex transactions.
- Monitors workflow processes, ensures appropriate hand-offs occur within the team and departments, and verifies that appropriate documentation is administered within associated systems. Onboarding, Offboarding, Position Management, Accruals, Final Payments, One Time Pay, and Leaves.
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10 |
Assists departments with questions concerning eligibility, enrollment, and payment issues.
- Assists departments/clients with questions regarding onboarding issues, payment and pay issues, and other concerns regarding transactions processed by the unit. Communicates internal Work Force Administration, campus, and UCPath deadlines to ensure the client's timely submission of service requests, and disseminates payroll data/reports to ensure appropriate action is taken.
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10 |
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Applies professional concepts in analyzing and reviewing department payroll actions appearing on overpayment/underpayment reports to determine processing errors.
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5 |
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Audits and reconciles payroll benefit deductions.
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5 |
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Interprets pay policies (for example, vacation, leave of absence, disability, workers compensation, union contracts, government regulations, withholding exemptions, et cetera), and ensures appropriate amounts/deductions are calculated and applied to the various accounts correctly.
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5 |
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Coordinates with the Office of the President's UC system-wide administration on clearance of items in financial journals, and distributes expenses to the appropriate departments and accounts.
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5 |
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Provides background information to higher level Payroll Analysts for resolution.
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5 |
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Conducts payroll transfers to other departments and organizations.
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5 |
Provides ad hoc payroll training to departmental payroll processors.
- Provides training support to less experienced staff and supervises student staff in the unit. Serves as the first point of contact for questions concerning processes and systems.
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5 |
