General Information
| Job Description | WRITER EDITOR 3 | Working Title | Technical Writer & Documentation Specialist |
|---|---|---|---|
| Job Code | 004017 | Grade | 21 |
| Department Name | Computing Support Services - D01136 | Department Head | Rebecca Hutchins |
| Supervisor | Alexandra Chrystal | Effective Date |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions. |
Custom Scope
| Writes or edits a variety of comprehensive and difficult material for stylistic consistency, logic, organization, rational development of content, and emphasis. Researches, selects sources for and conducts interviews, and ensures accuracy of written pieces. Recommends content and layout, edits, and coordinates production of a variety of printed and online material, or conversion of printed pieces to online formats and archives. |
Department Custom Scope
| The Technical Writer and Documentation Specialist will be responsible for supporting both operational and project work. In terms of operational work, this position is primarily responsible for standardizing and maintaining the organization?s IT Knowledge Base (KB) in ServiceNow, a resource that is critical to ITS' ability to provide 24/7 helpdesk support to campus. Standardizing includes developing KB policies, procedures, and guidance documents, including a style guide for support articles. Maintenance includes preparing, reviewing, revising, and maintaining technical documents, as well as providing hands-on support to KB contributors. The incumbent serves on the Communication & Training team, and may be asked to assist in the creation of other written content, infographics, or training materials. In terms of project work, this position may be assigned to assist with large, campus-wide projects and change management efforts. Project work will require close collaboration with project leads and stakeholders. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 4 - 7 years of related experience. | Required |
| Minimum of 1 year of technical writing experience | Preferred |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Under limited supervision, researches, writes and/or edits material for a variety of publications for internal and external audiences, consulting with clients as necessary.
|
30 |
Produces articles, press releases, profiles, briefings, blogs, collateral, and/or other written material using subject matter expertise.
|
30 |
Assignments may include analytical, interpretive, reportorial/journalistic, or promotional/persuasive projects.
|
15 |
| Independently researches, selects sources for interview, and ensures accuracy of written pieces. Obtains copyright permission. | 10 |
| As an editor, ensures clarity, organization, accuracy, style, and quality of written work. | 10 |
| As a documentation coordinator, generates basic reports to provide data in support of knowledge base maintenance and enhancement. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Thorough attention to detail, project management and organizational skills. | Required |
| Thorough research and fact verification skills. | Required |
| Thorough skills to write clear, lively, engaging and compelling copy in a variety of styles appropriate to target audiences and/or the broader public, while ensuring adherence to the location's message. | Required |
| Thorough knowledge of the fundamentals of writing, grammar, syntax, style, and punctuation. | Required |
| Thorough knowledge of issues in higher education, a specialized academic discipline or field and/or health sciences. | Required |
| Skill to maintain confidentiality. | Required |
| Knowledge of computer applications for publishing, image handling, and/or web production. | Required |
| Thorough interpersonal communications skills, including active listening and effective collaboration skills. | Required |
| Thorough knowledge of appropriate editorial style and publication guidelines. | Required |
| Thorough analytical and critical thinking skills. | Required |
| Proficient technical knowledge or willingness to learn about information technology | Required |
| Thorough knowledge of the location, including its mission, goals, achievements, infrastructure, programs, and policies. | Preferred |
| Knowledge of higher education audience types | Preferred |
| Knowledge base management OR helpdesk tier 1 experience | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
| Occasional travel for university related business meetings, conferences and/or professional development. | Required |
| Travel Outside of Normal Business Hours | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| General Supervision |
Environment
Working Environment
| Remote (Working from Home) with occasional visits to campus as needed. |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: No |