General Information
| Job Description | INFO SYS ANL 2 | Working Title | Information Systems Analyst 2 |
|---|---|---|---|
| Job Code | 007308 | Grade | 21 |
| Department Name | Computer Science & Engineering - D01003 | Department Head | Walid Najjar |
| Supervisor | Victor Hill | Effective Date |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. |
Custom Scope
| Applies IT professional concepts, department/unit and campus/medical center/OP policies and procedures to resolve a variety of moderately complex issues in one or more IT areas of specialization. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. |
Department Custom Scope
| Under supervision by the Department of Computer Science and Engineering (CSE) Manager of Technical Operations, the Information Systems Analyst supports IT services used by the instructional program and supplies technical expertise to meet the challenges of this increasingly dynamic environment. Responsibilities include support of IT services, including service delivery, server and desktop deployment and maintenance, and development of new technical solutions. The Information Systems Analyst remains current with developments in the field, supports established IT procedures and standards, helps implement work flow processes, and ensures consistent delivery of IT services. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 2 - 4 years of related experience. | Required |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
| Provides support for diverse clients including students, teaching assistants, and instructors. Support must be delivered in a well prioritized, professional, timely, and respectful fashion. Provides effective documentation, training, and self-help resources for these clients. Provides trouble ticket and in person (or equivalent remote) support and diagnostics for clients' software and networking problems. Maintains and improves documentation on local procedures related to client support. | 20 |
| Manages systems and services for a facility or portion of facility of small to moderate size. Evaluates, installs, modifies and supports operating systems, software, utilities and/or tools. Applies and maintains moderately complex security controls. | 15 |
| Designs, develops, modifies, debugs and evaluates moderately complex software and scripts. Designs and applies basic data sources. Employs source code control techniques. Tests software to ensure proper operation and conformance to test plans. Assists with moderately complex release management activities. | 15 |
| Provides technology support for online and in person courses, instructional software, and computing infrastructure support. Helps implement strategic initiatives to support CSE's academic operations, development, and growth. Learn new applications and operating system software for future support. | 15 |
| Identifies, evaluates and develops limited to moderately complex systems, processes and procedures. Develops basic user interface designs. Documents software and processes. Creates reports and training documents. | 10 |
| Plans and implements hardware and software upgrades for computing and communications devices. Troubleshoots and resolves moderately complex to complex issues. Provides internal technical support to more junior staff members and assists junior staff in resolving customer problems. | 10 |
| Applies professional data management concepts and defined data/information management policies and procedures in completing assignments. Works on data/information management problems of moderate scope and complexity where analysis of situations or data requires a review of a variety of factors. Designs and implements capture of metadata from technical processes such as software design and database management. | 5 |
| Works on basic to moderately complex databases with appropriately normalized data structures using intermediate level database design and programming techniques such as views, triggers and stored procedures. Works on database-related issues and projects of diverse scope taking in business practice and technical considerations, applying defined IT procedures and practices to database projects. | 5 |
| Other duties as assigned. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Knowledge of data management systems, practices and standards. | Required |
| Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner. | Required |
| Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Understanding of system performance monitoring and actions that can be taken to improve or correct performance. Basic knowledge of incident response procedures. Demonstrated ability to follow software specifications. | Required |
| Demonstrated experience with database administration. | Required |
| General knowledge of several areas of IT. | Required |
| Knowledge relating to the design and development of software. Basic knowledge of secure software development. | Required |
| Demonstrated knowledge of computer security tools, best practices and policies. Demonstrated skills applying security controls to computer software and hardware. | Required |
| Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines. | Required |
| Knowledge of business processes and procedures. Knowledge of the design, development and application of technology and systems to meet business needs. | Required |
| Demonstrated understanding of how system management actions affect users and dependent/related functions. | Required |
| Ability to write technical documentation in a clear and concise manner. | Required |
| Demonstrated testing and test planning skills. | Required |
| Experience as a UNIX/Linux System Administrator, including experience with Red Hat Enterprise Linux derivatives such as CentOS and/or Debian derivatives such as Ubuntu. | Required |
| Experience with programming languages and web development related languages - Java, C++, and/or JavaScript. | Required |
| Experience with operating system virtualization and containers using VirtualBox and/or Docker. | Required |
| Experience with scripting languages including Bash and Python, and version control software such as Git. | Required |
| Knowledge of University of California Policies and Procedures regarding computing, communications, and computer usage. | Preferred |
| Experience with container orchestration technologies such as Kubernetes. | Preferred |
| Experience with cloud services and vendors such as AWS and Cloud 9. | Preferred |
| Experience with configuration management software such as Ansible. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| Supervision |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |