General Information
| Job Description | ETHICS AND CMPLNC PROFL 3 | Working Title | Complaint Resolution Officer |
|---|---|---|---|
| Job Code | 006232 | Grade | 23 |
| Department Name | Office of Title IX & EEO/AA - D01326 | Department Head | Kiersten Boyce |
| Supervisor | Kiersten Boyce | Effective Date |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions. |
Custom Scope
| Develops, implements and administers compliance policies, procedures and practices in one or more UC locations. Provides compliance advice, investigates complaints and verifies that deficiencies are corrected. Develops employee communication and training. Ensures alignment with federal and state laws, and University policies and procedures. May provide advice and direction to other compliance professionals, as appropriate. Normally receives general instructions on routine work with detailed instruction on new or more complex assignments. Performs the full scope of auditing encompassing financial compliance. |
Department Custom Scope
| The Office of Title IX, Equal Opportunity & Affirmative Action (Title IX/EOAA) is dedicated to the prevention and remediation of discrimination and harassment and providing equal opportunity and affirmative action. The Complaint Resolution Officer supports this mission by addressing reports and concerns of discrimination and harassment on the basis of the protected categories outlined in state, federal, and university non-discrimination statutes and policies, including sex, gender, race, color, national origin, religion, disability, citizenship, genetic information or medical condition, military service/protected veteran status, and age. The Officer works to prevent harassment, including sexual violence, discrimination, and retaliation, by addressing reports and complaints made by or on behalf of faculty, students, and staff. The Officer works as part of a team and under the supervision of the Associate Director and DeputyTitle IX Officer to implement the UC Policy on Sexual Violence and Sexual Harassment and UC and campus non-discrimination policies. The Complaint Resolution Officer also serves as an investigator, conducting formal investigations as charged in accordance with applicable procedures. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
| Juris Doctorate, Master of Social Work or an advanced degree in Criminal Justice, Psychology or Forensic Psychology or similar. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|---|
| 3 years of experience relating to resolution of civil rights complaints (Title VII, Title IX, ADA, etc.). | Preferred |
| Experience interacting with constituents that are diverse in characteristics such as age, education level, race, gender identity and expression, ability, and socioeconomic backgrounds, in a culturally-competent manner. | Preferred |
| 4 - 7 years of related experience. | Required |
| Experience investigating sexual harassment or other equivalently sensitive allegations in an empathetic and confidential manner. | Required |
| Experience in higher education | Preferred |
| Minimum of 3 years' experience conducting complex workplace or student investigations. | Required |
| Experience investigating sexual harassment or other equivalently sensitive allegations in an empathetic and confidential manner | Preferred |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|---|
| Title IX compliance/investigators certification | Preferred |
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Conducts moderate to complex investigations of suspected and reported violations of laws and policies. Makes probable cause determinations, presents findings to include assessment of potential liability and campus impact. Acts as liaison in joint investigations with other location resources.
|
60 |
Assesses new complaints of potential policy violation and formulates response based on intake results, procured documentation and similar, historical patterns.
|
10 |
Delivers employee communication, education and training programs that focus on the elements of a University compliance program (s). May coordinate training of location department points of contact.
|
5 |
Researches and analyzes issues, complaints and concerns at all levels of complexity. Implements courses of action according to established policies and procedures.
|
5 |
| Keeps abreast of best practices in advanced investigation techniques. Participates in professional development to maintain and enhance technical and subject matter expertise. | 5 |
| Maintains accurate and up-to-date case files in i-sight or other case management system. | 5 |
| Other duties as assigned. | 5 |
| Supports equal opportunity and affirmative action program implementation. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Basic knowledge of laws and regulations related to other forms of discrimination and harassment in the educational or employment setting. | Required |
| Basic knowledge of laws and regulations related to sexual harassment in the educational or employment setting, or of substantially similar laws and regulations. | Required |
| Basic knowledge of best practices and methodologies for conducting investigations, including interviewing, gathering and analyzing evidence, and writing investigation reports. | Required |
| Effective written and oral communication skills; skill building rapport in an open, friendly, and accepting way; attentive listener. | Required |
| Ability to gather, organize, complete analysis and develop recommendations in the completion of assignments. | Required |
| Ability to gather and organize information, conduct analysis, and develop recommendations in the completion of assignments; critical thinker. | Required |
| Basic understanding of the relevance of trauma in the context of sexual violence (for example, the neurobiology of trauma and trauma-informed investigation techniques). | Required |
| Basic knowledge of the complexities of harassment in the educational or employment setting. | Required |
| Ability to present information in a clear and concise manner both in writing and verbally. | Required |
| Broad knowledge of University ethics and compliance policies, procedures and programs. | Preferred |
| Strong interpersonal skills and ability to collaborate effectively with diverse groups. Skills in coalescing viewpoints and facilitating outcomes in group settings. | Preferred |
| Applies thorough ethics and compliance concepts and applications in the completion of assignments. Skills in problem-solving. | Preferred |
| Thorough knowledge of ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standards. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Travel | Required |
| Travel Outside of Normal Business Hours | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| General Supervision |
Environment
Working Environment
| Hybrid work schedule available |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |