General Information
| Job Description | EDUC TCHL SPEC 3 | Working Title | Multimedia and Classroom Technology Coordinator |
|---|---|---|---|
| Job Code | 007343 | Grade | 21 |
| Department Name | Multimedia and Classroom Tech - D01140 | Department Head | Rebecca Hutchins |
| Supervisor | Muhammad Siddiqui-Ali | Effective Date | 10/03/2022 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions. |
Custom Scope
| Applies skills as a seasoned, experienced professional to coordinate AV, instructional technology services and delivery of customer service. Provides consultative advice to clients on technical, media presentation methods, techniques and equipment and intellectual property issues in instructional and special event settings. Analyzes technical, system, service delivery and/or business processes for efficiency and effectiveness. Reports and recommends changes. |
Department Custom Scope
| The Multimedia and Classroom Technology Coordinator serves on a team that supports and manages use of all instructional technology services for general academic course activity. Key areas of responsibility include planning, scheduling, and inventory management of the instructional technology A/V (audio/visual) equipment installed in campus classrooms with an emphasis on applications and systems that support remote and hybrid instruction. Scheduling will include oversight of a student workforce to deliver A/V services and provide in-person support for campus instructors. Application support will focus on maintaining custom campus configurations with digital asset management and video conferencing systems. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 4 - 7 years of related experience. | Required |
| Experience with virtual meeting systems such as YuJa, Zoom, Teams, and Google services. | Preferred |
| Experience working in a higher education environment. | Preferred |
| Experience with DAMS (Digital Asset Management Systems). | Preferred |
License Requirements
| License | Requirement |
|---|---|
| Must possess or obtain a Valid CA Driver's License in accordance with the California Department of Motor Vehicles in order to drive either University-owned vehicle or personal vehicle to various sites on UCR's general campus as well as off campus sites (e.g. Palm Desert campus). | Required |
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
| Interviews and assesses client requirements for instructional technology and advises on appropriate technology to meet specific instructional activities. Provides consultative advice to clients on technical, media methods, techniques and equipment in order to enhance the quality of the presentation. Advises users on technical options. Plans and consults regarding the installation of new equipment and equipment upgrades. | 25 |
| Applies appropriate data collection methods to develop technical requirements for events and instruction. Develops standards, processes, and procedures to ensure consistent service delivery to clients. Develops user documentation, process improvements, or system design requirements. Coordinates special programs and projects in AV or instructional technology field, including media production, teaching with technology or web distribution. Works with a wide variety of media technologies, networks and computer hardware and software, applying appropriate solutions to non-standard problems. | 25 |
| Supports the use of applications and platforms for instruction including DAMS (digital asset management systems) and virtual meeting systems such as YuJa, Zoom, Teams, and Google services. These support activities include customizing system configurations to support the constantly evolving educational activities employed to deliver hybrid and remote instruction and maintaining awareness of continuing development online education techniques and emerging technologies. | 25 |
| Assists with the coordination and supervision of an approximately 50 member student technician workforce to deliver A/V support services for the campus with an emphasis on instruction. | 15 |
| Applies project management concepts in combination with AV IT policies and procedures in determining technical support work flow. Analyzes and interprets intellectual property (IP) policy and law and ensures that media meets IP requirements. Evaluates external content for compliance with unit and content posting standards. Assists in researching and evaluating new technologies. | 5 |
| Develops and provides training as needed based on consultation with users and their understanding of AV technologies. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Able to learn effectively and meet deadlines. | Required |
| Knowledge of intellectual property (IP) restrictions and skill to ensure that media meets IP requirements. | Required |
| Demonstrated effective interpersonal and communication skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. | Required |
| Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs. | Required |
| Thorough understanding of post-production processes including internet-based media distribution solutions. | Required |
| Demonstrated ability to work with others from diverse backgrounds. Thorough customer service and consultative skills to identify and implement required technology solutions. | Required |
| Thorough understanding of media production methods and equipment and ability to use this information to troubleshoot the most complex systems. | Required |
| Knowledge of computer, media, and networking technology. | Required |
| Skills to determine priorities based on knowledge of work area. Self-motivated and works independently and as part of a team. Demonstrates problem solving skills. | Required |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
| Occasional travel for university-related business meetings, conferences, and/or developmental opportunities. | Required |
| Valid Drivers License | Required |
| Public Driving Record | Required |
| Overtime | Required |
| Shift Work (hours outside standard Mon-Fri 8AM-5PM work hours) | Required |
| Travel Outside of Normal Business Hours | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| General Supervision |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |