General Information
| Job Description | EDUC TCHL SPEC 4 | Working Title | Multimedia and Classroom Technology Operations Supervisor |
|---|---|---|---|
| Job Code | 007352 | Grade | 22 |
| Department Name | Multimedia and Classroom Tech - D01140 | Department Head | Rebecca Hutchins |
| Supervisor | Muhammad Siddiqui-Ali | Effective Date | 10/17/2022 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|---|---|
| 007343 | EDUC TCHL SPEC 3 | 3.0 |
Generic Scope
| Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and/or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. |
Custom Scope
| Applies advanced concepts to lead and coordinate AV IT services for the most complex and significant events. Develops, documents, and implements policies, processes and work flow for the unit or services to include video-post production, digital editing, encoding, asset management, web distribution and intellectual property compliance issues. Communicates with high-level clients on events of most significance in terms of visibility and impact. |
Department Custom Scope
| The Multimedia & Classroom Technologies Operations Supervisor is responsible for support, processes, and procedures related to managing and maintaining technology in the University?s large venue areas, conference rooms, classrooms, labs, and for event support. This support is inclusive of working collaboratively across the University to define specifications, plan for changes, implement and maintain the technology for the defined use. Additionally, this position will collaborate across schools, departments and within IT to define effective standards, policies, processes and procedures for evaluation, acquisition, and ongoing management and maintenance of University technology spaces and assets to ensure the technology deployed in supported spaces throughout the University is working as designed while continually reviewing and refining documentation and policies for these assets. The incumbent will establish and maintain professional partnership relations with hardware and software vendors which enables early participation in testing and developing projects involving new and emerging technologies. The incumbent will, at times, represent ITS at campus-wide meetings and represent UCR at system-wide and off-campus meetings, seminars and conferences. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 6 - 10 years of related experience. | Required |
| Experience supervising career and student staff. | Preferred |
License Requirements
| License | Requirement |
|---|---|
| Valid Drivers License | Required |
Certification Requirements
| Certification | Requirement |
|---|---|
| InfoComm CTS first level certification | Preferred |
| Extron AV Associate and Control Professional certifications | Preferred |
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
| Performs highly complex assessments of client requirements for instructional technology and advises on appropriate technology. Assesses current or emerging technology and advises on its appropriate use for teaching and/or AV production. Acts as key resource for the most complex and critical AV IT technology set-ups, equipment failures and most sensitive clients. | 25 |
| Identifies and develops requirements and specific technical needs for most complex and significant events. Develops, documents and implements policy, processes and work flow for video-post production including digital editing, encoding, asset management, web distribution, intellectual property (IP) compliance, and communication with clients. Oversees standards and development of online support, user documentation and/or user requirements. | 20 |
| Develops training resources and plans with campuswide, medical centerwide and/or institution-wide scope. Participates on campuswide, medical center or Office of the President committees in varied subject areas pertaining to technology for education, research, and video production, programming, distribution and preservation. On-site lead to technical staff that perform video production or post-production processes including digital editing, encoding, asset management, and communication with client on the most complex and significant projects. Establishes the unit's standards for post-production quality. May oversee the recruitment, technical direction, scheduling and management of temporary event production staffing; establishes and ensures work quality standards. Provides input to strategic planning for the department. | 20 |
| Leads other career staff in settings goals and expectations for the team. Coordinates, trains, and coaches both career staff and student employees to provide general AV classroom maintenance, and technical support to high profile instructors and clients. | 20 |
| Applies advanced media concepts to evaluate event requirements and specific technical needs for most complex and significant events and projects. Communicates event/project requirements to staff. Analyzes and interprets intellectual property (IP) policy and law and ensures that media meets IP requirements. Leads and directs complex events. Researches and evaluates new technology. Recommends purchase of new technology systems including hardware, software and networked systems. Analyzes usage trends and user needs and advises on appropriate staffing requirements. Analyzes AV IT activities, units and functions and develops proposals affecting the ability of the unit to meet performance goals. Analyzes and develops costing, inventory and/or usage models for reporting and business planning. | 15 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| High degree of knowledge of computer, media, and networking technology. | Required |
| Demonstrated ability to analyze and interpret intellectual property (IP) and copyright-related policies. | Required |
| Advanced skills in leading all levels of event set up, operation, troubleshooting and technical direction. Advanced skills to develop technical solutions to meet complex user requirements. | Required |
| Excellent project management organizational and communication skills. | Required |
| Skills to determine priorities based on knowledge of work area. Self-motivated and works independently and as part of a team. Demonstrated problem solving skills. | Required |
| Advanced knowledge of technical requirements of events and the technical requirements to execute the projects. | Required |
| Demonstrated effective interpersonal and communication skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. | Required |
| Advanced skills to determine staffing and scheduling priorities based on knowledge of institution. | Required |
| Able to learn effectively and meet deadlines. | Required |
| Advanced understanding of post-production processes including internet-based media distribution solutions. | Required |
| Advanced understanding of media production methods and equipment and ability to use this information to troubleshoot the most complex systems. | Required |
| Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs. | Required |
| Demonstrated ability to work with others from diverse backgrounds. Advanced customer service and consultative skills to identify and implement required technology solutions. | Required |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
| Public Driving Record | Required |
| Overtime | Required |
| Shift Work (hours outside standard Mon-Fri 8AM-5PM work hours) | Required |
| Travel Outside of Normal Business Hours | Required |
| Occasional travel for university related business meetings, conferences and/or professional development. | Required |
| Must possess or obtain a Valid CA Driver's License in accordance with the California Department of Motor Vehicles in order to drive either University-owned vehicle or personal vehicle to various sites on UCR's general campus as well as off campus sites (e.g. Palm Desert campus). | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| Direction |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |