General Information
| Job Description | BUS SYS ANL 2 NEX | Working Title | Bear Help and Student Technology Coordinator |
|---|---|---|---|
| Job Code | 007583 | Grade | 21 |
| Department Name | Computing Support Services - D01136 | Department Head | Rebecca Hutchins |
| Supervisor | Emily Gordon | Effective Date | 09/06/2022 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. |
Custom Scope
| Applies business process and analysis concepts and department/unit and location policies and procedures to resolve a variety of business process problems. Works on business process issues of limited to moderate scope where evaluation of processes, procedures and data requires analysis using a variety of factors. |
Department Custom Scope
| The Bear Help and Student Technology Coordinator will oversee the coordination, policy adherence, process and distribution to the various programs that BearHelp and Student Technology Departments oversee. This includes the Loan2Learn program which distributes laptops, hotspots and headsets to students in need; the OFAC Loaner program which coordinates hardware distribution for those faculty, staff or students travelling to OFAC countries; the coordination of hardware and distribution for new hires in the UCR ITS Department; coordination of any new WEPA and Laptop Anytime installations and/or any new Student Technology services funded by the Student Technology Fund, as well as help to coordinate any projects that arise from the purchase of hardware from Campus Lottery Funds. This position will also be asked at times to produce reports on the various programs to customers and Leadership. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 2 - 4 years of related experience. | Required |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
| Formulates and defines limited to moderately complex systems scope and objectives. Analyzes business processes and problems to understand and validate functional business requirements to meet end-user needs. Gathers, analyzes and documents functional business requirements. | 30 |
| Oversee BearHelp and Student Technology program initiatives by providing a comprehensive overview of the different environments with powerpoints, reporting tools and other mechanisms. | 25 |
| Identifies, evaluates and develops limited to moderately complex systems and procedures. Executes unit integration and acceptance testing according to developed plan. May participate in cross-functional teams to address business process or systems issues. | 20 |
| Assists with project plan development and end user documentation. Gathers and analyzes data to prepare business process and procedural documentation. Assists with implementation of changes in development, maintenance, system standards and in the creation of specifications. | 20 |
| Helps develop basic user interface designs. Provides support on new applications. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Demonstrated testing and test planning skills. | Required |
| Knowledge relating to software design. | Required |
| Skills associated with analysis of processes and issues of moderate scope, information flow and architecture. | Required |
| Demonstrated ability to work with others from diverse backgrounds. | Required |
| Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization. | Required |
| Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem-solving skills. | Required |
| Intermediate knowledge of related areas of IT. | Required |
| General knowledge of business and process analysis functions. | Required |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
| Occasional travel for university related business meetings, conferences and/or professional development. | Required |
| Travel Outside of Normal Business Hours | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| Supervision |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: No |