General Information
| Job Description | COMM SPEC 3 | Working Title | Communication Specialist |
|---|---|---|---|
| Job Code | 007477 | Grade | 22 |
| Department Name | Computing Support Services - D01136 | Department Head | Rebecca Hutchins |
| Supervisor | Alexandra Chrystal | Effective Date | 04/05/2023 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions. |
Custom Scope
| Independently oversees a comprehensive communications program for a unit or school with moderately complex communications requirements. The communications program usually includes written, visual, digital and electronic communications. Works with management to develop and execute organizational communication and market branding strategy. Designs and implements information campaigns. |
Department Custom Scope
| Under the general supervision of the Manager for Communication and Training, and in consultation with the Information Technology Solution (ITS) Leadership team, this position will assist in administering the strategic communication plan for ITS. Primarily, this position will plan, create, and implement communication deliverables in support of the deployment of a new campus-wide financial system, known as the Impact 23 program. Other responsibilities include the successful promotion of ITS and its services to campus through creation of effective communication materials, including marketing and informational campaigns. This position will ensure communication is effective by producing content of the highest standard, and tailoring the message and channel to meet the needs and interests of each intended audience (i.e., ITS staff, key campus stakeholders, the campus community, and external audiences). The position will contribute to activities that include change management communication planning and implementation, content and content calendar development, website maintenance, and other tasks that help ITS and its campus partners achieve the strategic communication objectives. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 4 - 7 years of related experience. | Required |
| Proven track-record of creating effective communication deliverables in support of a change management campaign | Preferred |
| Minimum of 2 years of experience communicating complex, technical services to a user community | Required |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Identifies specific communications needs and develops the content and process for organizational improvements.
|
40 |
| Works with management and clients to create, develop, and implement long and short term strategic communications plans and/or projects. | 20 |
| Manages comprehensive communications programs, including written, visual, digital, and electronic communications. | 20 |
| Advises and consults with departmental/college administration regarding all aspects of communications including developing strong communications strategies that effectively deliver the desired message, policy interpretation, and problem resolution. | 10 |
Ensures production of high quality products that effectively deliver the desired message within budget and time constraints.
|
10 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Knowledge and understanding of technical applications to effectively direct technical staff, or personally perform technical work, including design concepts, various media, and applications. | Required |
| Knowledge and skills to advise and consult with management to ensure delivery of the desired message to the target and/or broad general audiences. | Required |
| Solid skills to create, develop, and implement comprehensive long and short term strategic communications plans. | Required |
| Solid written, verbal, interpersonal communications, active listening and political acumen skills. | Required |
| Knowledge of all aspects of communications, including strategic planning for various media venues, technical aspects and requirements of various venues, and most appropriate and effective applications. | Required |
| Knowledge of location protocols and channels for communication internally and externally. | Required |
| Advanced writing and editing skills | Required |
| Basic knowledge of Information Technology functions/services and willingness to learn | Required |
| Knowledge of the organization, its achievements, mission, vision, goals, policies, practices, infrastructure, and a strong knowledge of current affairs, and issues in higher education and/or health sciences. | Preferred |
| Proficient website design skills | Preferred |
| Basic visual design skills using content creation platforms such as Canva | Preferred |
| Ability to research and create audience profiles | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Background check required | Required |
| Occasional travel for university related business meetings, conferences and/or professional development. | Required |
| Travel Outside of Normal Business Hours | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| General Supervision |
Environment
Working Environment
| Remote with Occasional Visits to Campus as required. |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: No |