General Information
| Job Description | LIBRARY AST 3 | Working Title | Access Services Desk Assistant |
|---|---|---|---|
| Job Code | 006760 | Grade | |
| Department Name | University Library - D01090 | Department Head | Steven Mandeville-Gamble |
| Supervisor | Carmen Miller | Effective Date | 01/03/2023 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Department Custom Scope
| The Access Services Desk Assistant interprets and administers circulation/reserve policies as they apply to library patrons. Provides circulation services to a wide variety of patrons on a regular basis in accordance with the desk schedule. Must be able to work Monday 7:15a-4:15p, Tuesday-Thursday 9:15a-6:15p, Saturday 8:45a-5:15p. Scheduled work hours are subject to change and may vary based on business needs, finals week, summer and intersession periods. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's Degree or equivalent. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|---|
| Demonstrated experience working with the public in a service oriented environment. | Required |
| Experience using the Circulation/Fulfillment module of an Integrated Library System, such as Alma. | Required |
| Experience working with MS Office, email programs, and the internet. Ability to learn specialized software. | Required |
| Experience working at a Circulation Desk. | Preferred |
| Experience working in an academic library environment. | Preferred |
| Experience opening/closing a library facility. | Preferred |
| Experience handling safety and emergency situations. | Preferred |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
| Access Services Public Service Responsibilities: Staffs Public Services Desk as scheduled and provides accurate and courteous service. May be scheduled to cover a service desk at another UCR Library. Maintains current knowledge of and performs Service Desk functions. Anticipates patron needs and provides accurate and courteous service to all patrons according to Access Public Service guidelines. Maintains general knowledge of the UCR Library and campus in order to answer patron questions and assure the proper referral of patrons. Utilizes detailed knowledge of the Integrated Library System to process reserves and inter-library loan requests. Creates uncatalogued bibliographic records using Alma Fulfillment for personal course reserve material and on-the-fly records. Uses multiple online systems to determine the status of or information on patrons or materials as well as performing a variety of circulation functions. Maintains confidentiality of records as required by Library and University policy. Performs general Access Services functions, such as processing inter-library loan material, processing incoming course reserve requests and materials, de-processing course reserve material, and assisting with paging available material, shelving, shifting, and shelf-reading. Operates building alarm and public announcement (PA) system and reports and corrects problems associated with their use. Logs Access Services statistics on appropriate forms. Writes and distributes Security Report Forms. | 75 |
| Individual & Technical Responsibilities: Follows written procedures for opening the library facility on assigned days. Monitors Circulation/Reserve Desk operations and student assistants. May assist in training new student or staff employees on desk functions, policies and procedures. Functions, in conjunction with the Security Services Unit and in the absence of the Saturday supervisor, as the coordinator and contact for emergency situations occurring on Saturdays. Uses judgment to resolve those situations falling outside of established procedures. Assists with the review and update of training and procedure manuals, in conjunction with the Desk Supervisor and Unit Manager. Processes new or replacement materials and supplies for circulation. Coordinates library study carrels and secured user storage space assignments. | 10 |
| Performs other duties as assigned. | 5 |
| Industry Knowledge: Maintains knowledge of current industry trends and performs continuous assessment of innovative methodologies, technologies and approaches. Identifies opportunities for improvement and communicates them to their supervisor. | 5 |
| General Department & Library Responsibilities: Follows Access Services Public Service Guidelines. Participates in staff meetings and committees as assigned. Serves as a Building Emergency Staff for the Library. May serve as an Acting Building Supervisor for Emergency Conditions (BSEC) if a BSEC is unavailable. Acts as a backup staff member in emergency staffing situations during evenings, weekends, and holidays in a Circulation/Reserve Services Unit. Monitors relevant electronic mailing lists and other formal communication mechanisms. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Ability to work occasional scheduled and unscheduled overtime, emergency call-back, and a flexible schedule as needed. | Required |
| Ability to communicate effectively, both orally and in writing. | Required |
| Willingness and ability to work weekends and holidays. | Required |
| Ability to organize work, establish priorities and meet deadlines. | Required |
| Strong interpersonal skills with ability to work successfully in an intensely collaborative environment with a broad range of people from culturally diverse backgrounds including colleagues, administrators, students, faculty, donors, and alumni. | Required |
| Ability to apply special attention to detailed tasks. | Required |
| Knowledge and demonstrated use of an online Accounts Receivable System, such as Banner. | Preferred |
| Demonstrated ability to train, motivate, and direct the work of others. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must be able to bend, stoop, lift, and push loaded book trucks weighing up to approximately 250 lbs. | Required |
| Must be able to stand and move about the library for long periods of time. | Required |
| Ability to work flexible hours for staffing in back up situations including days, evenings, weekends, and holidays. Hours may vary from quarter to quarter. | Required |
| Must pass FBI/Department of Justice background check | Required |
| This position is designated as a Mandated Reporter and will be required to complete trainings and comply with CANRA. | Required |
| Shift Work (hours outside standard Mon-Fri 8AM-5PM work hours) | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| General Supervision |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |